Recent Water Damage Posts

Misery Loves Company; But SERVPRO of Anaheim Hills Loves Helping Our Customers!

9/15/2018 (Permalink)

Water Damage Misery Loves Company; But SERVPRO of Anaheim Hills Loves Helping Our Customers! Water damage in our customer's master bedroom was no match for the restoration heroes at SERVPRO of Anaheim Hills!

SERVPRO of Anaheim Hills has been in the water damage restoration business for over eleven years.  We understand how stressed out our customers feel when they’re suddenly faced with water damage.  If they’re also trying to fix the problem on their own, they’re probably also feeling overwhelmed.  It take a ton of knowledge, training, experience and the proper tools to do this work well and to get the desired results.  Ultimately, we find that our customers are better off focusing on the things they do best, and let us do what we do best.  Our customers definitely come out ahead in this equation!  Less stress, less work, better results, less expense in the long run.  It’s a no-brainer!

Sometimes fate plays a role in helping solve problems. One of our recent jobs was in a home in Buena Park.  The home owner had discovered water damage.   We were working in another home, next door to the first man I mentioned.  There was a shared wall between the two homes and the water damage in the first home spread through that wall into the next unit where it damaged the living room, bedroom and of course, the shared wall in question.  

Knowing that the first home owner was pleased with our work, we were asked to do an inspection and write an estimate for the second home owner.  Cesar Arcila, one of our Project Managers, was dispatched to meet with the prospective customer and complete the requested estimate.  On receiving approvals, Cesar called in the rest of his project team and got started on the water damage restoration work. 

To dry the unit, the crew removed drywall from the living room and the bedroom.  We were able to dry the laminate flooring in the living room and the bedroom carpeting in place. 

As he’d suspected he would be, the home owner was very happy with the work we performed in his home.  We were fast, efficient, highly experienced, knowledgeable, and we were able to completely dry out his home while also saving the floors. 

Find out more about SERVPRO of Anaheim Hills.  Visit our Testimonials page and read the comments that other satisfied customers have left regarding their experience with our team!  http://www.SERVPROanaheimhills.com/testimonials

Slab Leak? It’s No Problem for the Restoration Heroes at SERVPRO of Anaheim Hills!

9/14/2018 (Permalink)

Water Damage Slab Leak?  It’s No Problem for the Restoration Heroes at SERVPRO of Anaheim Hills! Because SERVPRO of Anaheim Hills responded rapidly and professionally, we were able to save these beautiful wooden floors in this Santa Ana home.

We see a lot of water damage at SERVPRO of Anaheim Hills.  One of the more common causes is a slab leak.  Slab leaks happen when the water lines running under your home’s concrete slab start to break.  Many things can cause this; for instance, in our region there are many minor fault lines.  Any movement, magnified by the weight of the home sitting on top of the concrete can be enough to rupture a pipe and start a slab leak.

While this is an unfortunate situation, the good news is that SERVPRO of Anaheim Hills has considerable experience helping customers with this type of water damage.

Recently, we helped a home owner in Santa Ana with water damage which resulted from a slab leak.

Our customer discovered the slab leak and started addressing the situation with a call to her plumber.  Her plumber was able to stop the leak but, knowing that this was not a permanent fix, advised her to call a restoration company.  She reached out to us and we were happy to help.  We responded immediately and sent a Project Manager out to help her.

Edgar, our Project Manager,  conducted his professional inspection and showed the home owner that she had water damage in her kitchen, hallway and bathroom.  Upon approval of the homeowner’s claim, the insurance company authorized us to begin work and we were able to send a crew out the same day to begin the water damage restoration work.

The restoration heroes from SERVPRO of Anaheim Hills first got to work by removing some of the laminate flooring in each room. The slab leak was so severe that we had no choice but to remove some of the flooring that had already started buckling and coming up on its own. 

Step two was to use a moisture sensor to measure the relative wetness of all the walls and identify any that had absorbed water from the slab leak.  Those that did required drying, so we partially demolished the drywall in order to dry out the wooden studs in the walls.  Using air movers (commercial grade fans), we dried out the affected studs.

Another, similar example of water damage from a slab leak was encountered in a home we worked on in Foothill Ranch.  A customer discovered damage to his wood flooring.   His Yelp search brought him to our page and a few of the comments left by our very satisfied past customers.  Liking what he saw, the home owner called our call center and we rushed our Project Manager, Jonathan out to inspect the property and provide a quote.

After a meticulously performed inspection, Jonathan told the home owner that there was water damage in the bathroom, hallway and underneath the staircase.  Jonathan also called our Crew Chief, Jose Melgar, in to develop a remediation plan due head off any spread of the damage that had already begun. 

With a very detailed work plan in place, we sent out our crack team of water damage restoration experts to get the job done. Ultimately, that team removed the affected drywall and, because of the great efforts we took, we also were able to save the very expensive wood flooring.  Our work plan included strategic placement of the drying equipment in the affected areas and drying out the saturated framing studs. Minimal removal was required.  

Don’t let a slab leak ruin your home – contact SERVPRO of Anaheim Hills today!  We’ll correct what’s wrong and make your day alright!  Curious to know more about our work from actual customer’s comments?  Have a look at our Testimonials page:  http://www.SERVPROanaheimhills.com/testimonials

Just like everything else, copper pipes wear out. Another thing you can always count on; SERVPRO of Anaheim Hills makes our customers feel ‘Like it n

9/14/2018 (Permalink)

Water Damage Just like everything else, copper pipes wear out.  Another thing you can always count on; SERVPRO of Anaheim Hills makes our customers feel ‘Like it n Our project team placed these air movers in a Placentia customer's home as part of a detailed work plan.

Most American homes are plumbed with copper pipes.  They’re easy to use and resistant to corrosion.  The flip side though is that copper pipes do not last forever.  Copper pipes, like everything else in life, are going to break at some point or another.  

Once the pipe leaks, water damage is quick to begin.  For this reason, you really want a trusted ally in the restoration business to turn to.  SERVPRO of Anaheim Hills is #1 in California and we’re eager to help our customers with these types of challenges.

When you call us in to your home or business, we start with an inspection of the property which reveals the damaged areas of your property.  With a solid picture of what needs to be corrected, we produce a detailed work plan and an estimate for the work.  The end result is always the same – satisfied customers that feel “Like it never even happened’.

One customer of ours is a home owner in Placentia whose copper pipeline leaked.  Our courteous and professional call center completed the intake process and dispatched a Project Manager to the customer’s home immediately. 

Chris Trejo, our Project Manager, was quick to attend to the anxious customer’s distress.  His thorough and expert inspection revealed all the areas in the home that had been affected by the leak.  With approval from the home owner and the owner’s insurance company, Chris called in the rest of his crew to help him take command of the situation.

There were two major damage areas;  the garage and the closet. As a starting point, we first removed the homeowner’s personal belongings from the affected closet and stored them in an unaffected room.   Next, we focused on theh garage.  Using air blowers and a dehumidifier, our team dried out the concrete.  We put another dehumidifier in the closet and pulled out the damaged carpet and carpet pad.  Sometimes the carpeting can be saved; usually not the carpet pad.

In the end, we had one very happy homeowner who was gracious and wrote a very nice customer survey report.  From the original contact with our call center through to the end of the restoration process our crew completed, our customer felt that every single SERVPRO of Anaheim Hills employee had been knowledgeable, concerned about her situation and personally invested in setting things right again.  Like we promise in our advertising, SERVPRO of Anaheim Hills works hard to make our customers feel ‘Like it never even happened’!

Many of our customers respond like this lovely lady in Placentia.  Check out our Testimonials page for yourself and see what other people have said about us!  http://www.SERVPROanaheimhills.com/testimonials

SERVPRO Anaheim Hills Cleans Up a Mess at an Anaheim Hotel

8/7/2018 (Permalink)

Water Damage SERVPRO Anaheim Hills Cleans Up a Mess at an Anaheim Hotel A major sewer back-up at this Anaheim hotel proved an awesome opportunity for the water damage restoration pros at SERVPRO of Anaheim Hills!

SERVPRO of Anaheim Hills is a full-service restoration company serving local Southern California communities for over eleven years.  We perform restoration services in areas including water damage, fire damage, mold remediation, commercial restoration, bio hazard remediation, storm damage, and more.   

Recently, a large commercial hotel account of ours in Anaheim, contacted us with an urgent request for immediate, middle-of-the-night assistance.  They had a category three water damage crisis following sewage overflow on two levels of the hotel.  A lobby restroom near the complementary breakfast station had overflowed and it was just a few hours until hotel guests would begin funneling into the lobby.  There was sewage all over, and the odor was terrible.

In crisis situations, we know our customers need us to arrive as soon as we can and we rush to their urgent aid.  Our team was soon on the scene, in hazmat suits, and ready for action.   Using portable water extractors and long hoses, our course of action was to remove the two inches of standing water that had accumulated since the backup had started at 9 pm the prior evening.   It took a total six hours to complete this process.  We had to demo portions of walls, carpeting and carpet padding that had wicked up contaminated water.  Solid surfaces had to be sanitized using a combination of antimicrobial detergent and heat. 

While the entire project took the better part of a day to finish, our team rose to the occasion and by 6:00 a.m., just a few hours after arriving, the  breakfast area was sanitary and the work we’d done to deodorize the area meant no one would be the wiser to what had gone on overnight. 

The part we were most happy about though was the kind compliment the hotel manager paid us when he let us know that because of the expertise and professionalism we received.  He was very pleased and told our technician, Gilbert, that he’d continue to use us in the future. 

SERVPRO of Anaheim Hills consistently provides our customers the very best in restoration services.  We’re the #1 SERVPRO franchise in California.   See what our customers have said about our work by visiting our testimonials page.  http://www.SERVPROanaheimhills.com/testimonials  If you’re got an immediate restoration or remediation need, we can help there, too.  Call us at 714-776-6222.

We’ll make you feel ‘Like it never even happened’.

When a Buena Park Home Owner Needs Water Damage Restoration SERVPRO of Anaheim Hills Answers the Call

8/7/2018 (Permalink)

Water Damage When a Buena Park Home Owner Needs Water Damage Restoration SERVPRO of Anaheim Hills Answers the Call Anything can happen, and Murphy's Law says it will. When water damage strikes, you need the best help. Call SERVPRO of Anaheim Hills.

At the end of a long day, the last thing our Buena Park-based customer wanted to come home to was a flood.  Unfortunately, that’s exactly what happened to her.  Ms. Hungerford had been gone several hours when she returned to an estimated 3,000 gallions of water that poured from her hallway bathroom when a plastic fitment broke.

Independent and strong, Ms. Hungerford initially attempted to clean things up herself.  She knew to turn the water main off at the valve and tried to mop things out.  But she soon discovered that it was more than she could handle on her own. 

One call to her home owner’s insurance company and a referral to SERVPRO of Anaheim Hills later, and Gilbert, one of our top service techs, was at her door to start our customer on her road to recovery.

This was a typical job for us.  We removed the carpeting, and disposed of the padding.  As long as there is no heavy staining, carpeting can often be saved.  Padding is not often salvageable.  Next, we had to demo sections of the drywall two feet up from the floor to expose the studs.  Of course, this also meant that we had to remove baseboards and the toe-kick in the kitchen.  In all, it required five days to dry out the structure.

Our work, and certainly this project, is equipment intensive.  On this project, we used 35 air movers and seven dehumidifiers which were placed every six feet.  This equipment was in place for the entire five days required to thoroughly dry out the structure. 

Because Ms. Hungerford had waited two days before calling in the professionals, we were concerned that there may have been time for mold to form.  Mold simply requires a food source (cellulose), humidity, and sufficient time to grow (usually about three days).  To rule mold out, a testing lab was called in and happily, the results were negative.  We would encourage anyone with a major flood like this to act immediately, however.  Home or commercial property owners should seek professional water damage restoration service any time there is a question about your capability to manage the situation without professional help.


Our company has worked hard for more than eleven years to serve our customers with urgency, integrity, knowledge to deliver consistently excellent results.  We’ve been rewarded for this, achieving the stature of #1 SERVPRO franchise in California.   Move quickly past your restoration or remediation emergency – from Anaheim to San Juan Capistrano – call SERVPRO of Anaheim Hills.  714-776-6222.

What To Do When Your Home or Commercial Structure has Experienced Water Damage.

7/20/2018 (Permalink)

Water Damage What To Do When Your Home or Commercial Structure has Experienced Water Damage. Know what to do in the event of water damage. Your best bet? Contact SERVPRO of Anaheim Hills. #1 SERVPRO franchise in CA!

The worst is over.  Your home or commercial structure has experienced water damage.  Whether it was a simple broken pipe, or a major flood, the worst has already happened.  As they say, ‘you can’t fall off the floor’.   

We don’t want to  minimize this situation; we know this can be a very emotional time for you (fearful,  overwhelmed, anxious, angry; maybe everything at once) and you can count on us to get you through the tough recovery stage.  That’s why SERVPRO of Anaheim Hills is the #1 SERVPRO franchise in California.  We’ll make you feel “Like it never even happened.”

When we receive your call, you can count on us to act with urgency.  On many occasions, we can be at your door within one hour of receiving your call or a referral from your insurance company.  During that period, there are a number of things you can do to start the water damage restoration process.  Let’s review those.

  1. Identify the Water Source

From a water damage restoration perspective, there are three unique sources of water that may damage your home or commercial property.

Category I is clean, drinkable water.  This might be coming from an overflowing sink or bathtub.  Maybe you’ve got a broken water supply line or a fixture shut-off valve. This would be the best of all situations since there is very little risk of contamination or respiratory danger.

Category II water, also called "gray" water. While you shouldn’t drink it, its not full of sewage or chemicals.  It might have come from your dishwasher or washing machine.

Category III water presents the largest risk because its very contaminated.  It may be full of bacteria laden sewage or toxic chemicals and would definitely harm you if you touched, inhaled or accidentally swallowed any.  Category III water should only be removed by specially trained professionals wearing protecting (HAZMAT) protection. If you’re dealing with Category III water, you need to contact your  city’s waste water department and report the issue.  They will likely act immediately because flowing sewage represents a public health risk

  1. Call the Insurance Company

The insurance company will send an adjuster to look at and assess the damage and determine if it is a covered loss. If your losses and damages are covered, the sooner you call the insurance company, the sooner they will pay out. Repairs can become costly, but the insurance money will help get your home back in order quicker with less of a financial burden on you.

  1. Focus on Your Household Possessions

Start moving your furniture and other items from the wet or flooded area.  Stained, wood furniture presents a big risk of staining  your carpet when the stain runs. 

  1. Focus on Your Walls

With the furniture moved, focus on your wall coverings.  If your drywall has absorbed water, start removing wainscoting or wall coverings.  If your water damage is more than three days old, it is likely that you may already have a mold problem.  If this is the case, stop what you’re doing and wait for professional assistance as you don’t want to disturb mold spores and risk your health of the health of anyone else in your family.   Baseboard, for example, often absorbs water and eventually swells.    In the absence of mold, leave the drywall in place; it might be possible to save it in the drying out phase.   If you have a Category III problem, once again, leave this for the professionals to deal with.  The bacteria present in the sewage is extremely toxic.

  1. Is It Safe to Stay in the House?

The biggest risks at this point are electrical shock and  slipping/ falling.  Also avoid lifting very wet materials.  They can be very heavy; avoid back injury!

  1. Begin the Drying Out Phase
  • Grab a mop, squeegee and a bucket and start moving the water out of the house as much as possible. 
  • Prop your furniture up on wood blocks
  • If it’s summer, you can turn on the air and start drying out the house.
  • Get anything that may have ink or stain on it off of the carpet and floors. This would include books, magazines, etc. 
  1. Safety First!

As mentioned, electrical shock and slips are the two most common sources of injury.  For that reason, while in the house, you should wear rubber boots since they will provide electrical insulation as well as minimize the likelihood that you may slip on a wet floor.

Your floors may be damaged.  This is especially true if your flood occurred on a second floor.  There is a potential that the water damage to the floor may have weakened its ability to bear weight.  You don’t want to fall through a ceiling!

SERVPRO of Anaheim Hills has been helping home and business owners for over eleven years.  During that time, our knowledge, skill and reputation as experts in the field of water damage restoration has helped us to become  the #1 SERVPRO franchise in California. 

We are commitment to treating every customer’s emergency with urgency.  We manage to important company values that include integrity, cleanliness, knowledge, and delivering consistently excellent work.  Our relationships are important to us.  We strive to establish and  maintain positive relationships with our customers and colleagues. 

Read testimonials from our customers on our website.   Need immediate water damage restoration services?  Give us a call; 714-776-6221.

Five Ways to Avoid Water Damage in Your Home or Business.

6/27/2018 (Permalink)

SERVPRO Anaheim Hills has been helping customers in Southern California with water damage remediation for over fifteen years.  We’re known for the way we look out for our customers’ welfare.  Still, we know there will be times when any home or business can suddenly experience a loss, such as water or fire damage, or mold.  We treat every emergency as if it were our own.  You can count on us to move you from disaster to feeling like it never even happened!

A recent 2011 study conducted by the Canadian Institute of Actuaries revealed that water accounted for 48 per cent of home insurance claims in 2011, compared with 4 per cent for fire, 18 per cent for theft and 30 per cent for other losses.  To stem their losses, the insurance companies have responded by lowering coverage or raised deductibles for sewer backups in some cases, while also introducing coverage against water damage from heavy rainstorms – always an unknown variable from year to year in arid Southern California. 

The good news is there are steps that can be taken to lower your risk of water damage.  Here’s a few:

  1. Going on vacation? Be sure and inspect these potential risk areas before you leave:
  • Pipes under every sink.
  • Water heater.
  • Seals around windows (in case it rains).
  • Appliance hoses: washing machine, dishwasher, and ice maker.
  • Sump pump. Dump a bucket of water into the sump pump to ensure it's working. Make sure to listen to its motor running as well.
  • Toilet tanks. Look for cracks that may worsen and leak while you're gone.
  1. Check your home’s water fixtures including:
  • Check the floor around your toilets, tubs, showers, and sinks.
  • Washing machine water lines: Look for signs of corrosion, and check your maintenance instructions
  1. Inspect your garden including
  • Sprinkler system: Automatic timer
  • Slope your yard: All water should drain to away from the home.
  • Repair, where possible, sidewalks, patios, decks and driveways that may have shifted over the years, allowing water to pool close to the home.
  • Minimize soil erosion by landscape your yard and garden with the right vegetation.
  1. Roof inspection
  • Pay attention to any missing shingles where a leak could form in the next rainy season.
  1. Inspect your home’s attic
  • Look at your ceiling for wet or moist spots coming from leaky overhead pipes.

While we truly hope you won’t experience water damage in your home or business.  Still, the chances are high that at some point you may.  SERVPRO Anaheim Hills has been serving residential and commercial customers across Southern California – in Anaheim, Orange, Santa Ana, Yorba Linda, Garden Grove, Fullerton clear down to San Juan Capistrano for fifteen years.  We’re the #1 franchise in California because we’re trusted.  We’ll make you feel like it never even happened!  In a jam?  Contact us:  714-766-6222 or visit us online at http://www.SERVPROanaheimhills.com/

Five MORE Ways to Avoid Water Damage in Your Home or Business.

6/27/2018 (Permalink)

This is the second part of a two-part blog on minimizing your exposure due to water damage.  Feel free to read the entire blog in any order you wish!

(From Part One)

SERVPRO Anaheim Hills has been helping customers in Southern California with water damage remediation for over fifteen years.  We’re known for the way we look out for our customers’ welfare.  Still, we know there will be times when any home or business can suddenly experience a loss, such as water or fire damage, or mold.  We treat every emergency as if it were our own.  You can count on us to move you from disaster to feeling like it never even happened!

A recent 2011 study conducted by the Canadian Institute of Actuaries revealed that water accounted for 48 per cent of home insurance claims in 2011, compared with 4 per cent for fire, 18 per cent for theft and 30 per cent for other losses.  To stem their losses, the insurance companies have responded by lowering coverage or raised deductibles for sewer backups in some cases, while also introducing coverage against water damage from heavy rainstorms – always an unknown variable from year to year in arid Southern California. 

As promised, we’ve got five more helpful steps you can take to minimize the impact of water damage on your bank account, your property and most importantly your family or co-workers.

  1. Compare your recent water bills. See a sudden leap in the monthly total?  You might have a leak.  Better get on it!
  2. Ease up on the “Clog-O”!
  • Chemical drain cleaners can do a number on your pipes.
  • Next time, grab the toilet snake. Usually it takes just a couple of cranks to clear away the crud.
  1. Pouring that burger grease does the same thing to your pipes as it’s doing to your arteries. Do you and your pipes a favor and stop it!
  • Collect the grease in an old plastic cup or empty can and store it in your freezer. When you’ve filled it, dispose of the ‘hockey puck’ through
  • Slope your yard: All water should drain to away from the home.
  • Repair, where possible, sidewalks, patios, decks and driveways that may have shifted over the years, allowing water to pool close to the home.
  • Minimize soil erosion by landscape your yard and garden with the right vegetation.
  1. Replace the dried, crumbling caulking from around your doors, windows, bathtub and sink. Otherwise, expect leaks and potential damage.
  2. Clean out the rain gutters!
  • Blocked rain gutters and drain spouts, filled with dried leaves, birds’ nests, and other assorted natural wonders can lead to water spilling into the foundation, through your roof (did you remember to check for missing shingles?) or even into basements where they exist. While it’s a bit time consuming, cleaning them out is fairly easy work or you can hire a service to come do it for you. 

SERVPRO Anaheim Hills hopes these two blogs and ten tips on how to minimize water damage have been helpful.  We’d rather meet you under happier circumstances!  However, if the occasion arises,  SERVPRO Anaheim Hills is known and trusted in Southern California – from Anaheim, Orange, Santa Ana, Yorba Linda, Garden Grove, Fullerton clear down to San Juan Capistrano.  Our excellence and superior customer service have made us the #1 franchise in California.  

This is the second part of a two-part blog on minimizing your exposure due to water damage.  Feel free to read the entire blog in any order you wish!

(From Part One)

SERVPRO Anaheim Hills has been helping customers in Southern California with water damage remediation for over fifteen years.  We’re known for the way we look out for our customers’ welfare.  Still, we know there will be times when any home or business can suddenly experience a loss, such as water or fire damage, or mold.  We treat every emergency as if it were our own.  You can count on us to move you from disaster to feeling like it never even happened!

A recent 2011 study conducted by the Canadian Institute of Actuaries revealed that water accounted for 48 per cent of home insurance claims in 2011, compared with 4 per cent for fire, 18 per cent for theft and 30 per cent for other losses.  To stem their losses, the insurance companies have responded by lowering coverage or raised deductibles for sewer backups in some cases, while also introducing coverage against water damage from heavy rainstorms – always an unknown variable from year to year in arid Southern California. 

As promised, we’ve got five more helpful steps you can take to minimize the impact of water damage on your bank account, your property and most importantly your family or co-workers.

  1. Compare your recent water bills. See a sudden leap in the monthly total?  You might have a leak.  Better get on it!
  2. Ease up on the “Clog-O”!
  • Chemical drain cleaners can do a number on your pipes.
  • Next time, grab the toilet snake. Usually it takes just a couple of cranks to clear away the crud.
  1. Pouring that burger grease does the same thing to your pipes as it’s doing to your arteries. Do you and your pipes a favor and stop it!
  • Collect the grease in an old plastic cup or empty can and store it in your freezer. When you’ve filled it, dispose of the ‘hockey puck’ through
  • Slope your yard: All water should drain to away from the home.
  • Repair, where possible, sidewalks, patios, decks and driveways that may have shifted over the years, allowing water to pool close to the home.
  • Minimize soil erosion by landscape your yard and garden with the right vegetation.
  1. Replace the dried, crumbling caulking from around your doors, windows, bathtub and sink. Otherwise, expect leaks and potential damage.
  2. Clean out the rain gutters!
  • Blocked rain gutters and drain spouts, filled with dried leaves, birds’ nests, and other assorted natural wonders can lead to water spilling into the foundation, through your roof (did you remember to check for missing shingles?) or even into basements where they exist. While it’s a bit time consuming, cleaning them out is fairly easy work or you can hire a service to come do it for you. 

SERVPRO Anaheim Hills hopes these two blogs and ten tips on how to minimize water damage have been helpful.  We’d rather meet you under happier circumstances!  However, if the occasion arises,  SERVPRO Anaheim Hills is known and trusted in Southern California – from Anaheim, Orange, Santa Ana, Yorba Linda, Garden Grove, Fullerton clear down to San Juan Capistrano.  Our excellence and superior customer service have made us the #1 franchise in California.  In a jam?  Contact us:  714-766-6222 or visit us online at http://www.SERVPROanaheimhills.com/

Pinhole Leaks Cause Major Water Damage in Homes Across Orange County

1/31/2017 (Permalink)

At SERVPRO of Anaheim Hills, we’ve seen lots of different causes for water damage. Whether it is a slab leak, appliance malfunction or something else, we’ve seen it all and have dealt with it all. If water damage strikes your home, be sure to contact SERVPRO of Anaheim Hills for help. Our team of experienced and knowledgeable staff are ready to help remove any and all signs of water damage from your home, so give us a call today.

One popular source of water damage that affects lots of homes is a pinhole leak. This type of leak comes from issues with a copper pipe. When corrosion within the pipe starts to develop, a pinhole leak begins to form. Our team has recently received a few calls from homeowners finding water damage caused by pinhole leaks in their homes. Here are a few of their stories.

Pinhole Leak Creates Water Damage in Homeowner’s Kitchen

After detecting water damage in his home caused by a pinhole leak, an Orange County homeowner asked a few of his friends for a referral to a water damage remediation company. The majority of his friends recommended SERVPRO of Anaheim Hills, so he decided to give us a call and ask for our assistance in removing the damage.

While talking to the homeowner, he let us know that he hadn’t contacted his plumber but knew that the leak seemed to be coming from the refrigerator in the kitchen. We decided to dispatch the plumber on the homeowner’s behalf, so that they could fix the leak and we could then get started on the remediation process.

With the leak repaired, one of our Project Managers made their way to the home to perform an initial inspection. The inspection showed that the water damage was contained to the kitchen area, but our Project Manager knew that it had the potential to grow and spread to other areas of the home. That’s when he decided to have the rest of our team come out to the home and start cleaning up the water damage.

Fortunately, the homeowner detected the damage early on and no removal was necessary. All we had to do was set up our heavy-duty drying equipment in the affected areas. By the time we were done, there were no signs of water damage in the home.

The homeowner was very impressed with our work. He let us know that if water damage ever affected his home again, he knew exactly who to call: SERVPRO of Anaheim Hills.

Pinhole Leak Causes Major Damage in an Anaheim Home

Our team recently received a call from a homeowner in Anaheim who’d detected water damage in their home. Not sure where the water damage originate from or what exactly it had affected, he decided to contact his plumber for assistance. The plumber found a pinhole leak, which ended up being the source for all of the water damage. He then recommended that the homeowner call SERVPRO of Anaheim Hills for assistance in removing the water damage. And that’s exactly what he did. 

After talking to the homeowner on the phone, we immediately sent our Project Manager, Chris Trejo, out to take a look at the damage. Upon his inspection, it looked as though there was water damage in the den, master bedroom, master bathroom and closet. After seeing the extent of the damage, Chris called the rest of our crew out to begin the cleanup process.

Our team started by placing dehumidifiers and air movers in all of the affected spaces. Unfortunately, some spots were not salvageable, so we had to remove some of the baseboards, drywall and laminate flooring from the home. But most the damage was dried in place with help from our drying equipment.

The homeowner appreciated our hard work and dedication in removing the water damage from his home. He let us know that if he ever found water damage in his house again, he knew exactly who to call: SERVPRO of Anaheim Hills. 

Yorba Linda Home Affected by Pinhole Leak Water Damage

Our call center recently received a call from a homeowner in Yorba Linda who had found signs of water damage throughout her home. Not sure how to remedy the issue, she contacted her insurance agent and they directed her to SERVPRO of Anaheim Hills.

Once we got in contact with the homeowner, we scheduled a time for our Project Manager, Felipe Saldana, to perform an initial inspection and see exactly where the water damage was located in the home. His inspection showed that there was water damage in the hallway, bathroom and laundry room. Felipe knew this was the perfect job for SERVPRO of Anaheim Hills, so he called the rest of our crew out to begin the remediation process.

With our crew in hand, we started by placing dehumidifiers in each of the affected rooms. We then removed the damaged baseboards and wood flooring in the hallway. Fortunately, we were able to dry the walls in the hallway and tile in the laundry room and bathroom in place.

In the end, the homeowner was very happy with our results. In fact, she filled out a customer survey and gave us all tens! She even left a comment letting us know that all of our team members were very courteous and helpful throughout the cleanup process. We were happy to help! 

If a pinhole leak or any other type of leak is causing water damage in your home, be sure to contact SERVPRO of Anaheim Hills for assistance. Our crew is highly skilled and knows exactly what to do to make sure that every ounce of water damage is eliminated from your home. To learn more about our water damage remediation services, contact SERVPRO of Anaheim Hills today!

SERVPRO of Anaheim Hills Removes Water Damage from Home in Orange

1/31/2017 (Permalink)

When water damage affects your home, response time is very important. The longer you wait to remedy the issue, the further the water damage can spread to other areas of your home. If you’re looking for a company to assist you with removing the water damage, look no further than SERVPRO of Anaheim Hills. We have years of experience in dealing with water damage and know exactly what to do to put your home back together.

Our call center recently received a call from a homeowner in Orange requesting our water damage remediation services. The homeowner told us that her plumber had found a pinhole leak in a copper line. He let her know that she’d need to contact a water damage remediation company for assistance in removing the resulting water damage. When she asked if he could recommend anybody, the plumber referred her to SERVPRO of Anaheim Hills. 

After talking to the homeowner on the phone, we immediately sent our Project Manager, Cesar Arcila, out to inspect the damage. He found that the leak had caused damage to two bedrooms, the hallway and living room. He knew that this was the perfect project for SERVPRO of Anaheim Hills, so Cesar contacted the rest of our crew and asked them to make their way over to the home.

When the rest of our team arrived, we first removed the affected drywall and carpet pad. Fortunately, we were able to dry out the affected tile flooring and carpet. To make sure that all the water damage was completely gone, we set up heavy-duty drying equipment in all the affected areas.

The homeowner was very impressed with our staff. She thanked them for being so knowledgeable and helpful in removing the water damage from her home. We were happy to help!

If water damage is ruining your home, contact SERVPRO of Anaheim Hills for help. Call us today and we’ll remove the damage from your home in no time at all!

Water Heater Leak Causes Major Water Damage to a Home in Chino Hills

1/6/2017 (Permalink)

Finding water damage in your home is usually an unexpected occurrence. Because of this, homeowners oftentimes feel frantic and anxious about removing the water damage as soon as possible, in hopes to minimize the extent of the damage. But when some water damage remediation companies are only open during normal business hours, that can only increase the amount of stress for homeowners.

Fortunately, there are some water damage remediation companies like SERVPRO of Anaheim Hills that are open 24/7, available to remove any and all signs of water damage as fast as possible. If water damage is ruining your home, call SERVPRO of Anaheim Hills. Day or night, we will be there to help you.

A homeowner in Chino Hills recently called our call center after detecting a water heater leak. Not sure how to remove the damage on her own, she decided to contact SERVPRO of Anaheim Hills for help. 

While talking to the homeowner on the phone, we let her know that our Project Manager, Felipe Saldana, was on his way to perform an initial inspection. When Felipe arrived, he found that the damage had affected the garage, office space and water heater closet. He knew that this was the perfect job for SERVPRO of Anaheim Hills, so he called our Crew Chief, Jonathan Arcilia, and asked him to create a remediation plan.

With a plan in place, our team of technicians got started on removing the water damage. Fortunately, we didn’t have to remove any damaged pieces. Instead, we placed our large dehumidifiers in the affected spaces and let them dry out. This allowed us to remove every sign of water damage from the home.

The homeowner was very happy with our results. She said that our team was extremely helpful and went above and beyond her expectations. We were happy to provide some assistance! If you need help removing water damage from your home, contact SERVPRO of Anaheim Hills. Our team will do everything we can to remove water damage from your home in a timely and efficient manner.

Slab Leaks Are a Major Source of Water Damage in Orange County

1/3/2017 (Permalink)

At SERVPRO of Anaheim Hills, we have seen many different causes for water damage. Whether it is an outdoor flood or a kitchen pipe leak, our team has experienced it all, which means we know how to detect and remove any and all signs of water damage from your home.

One of the most common sources of water damage our team at SERVPRO of Anaheim Hills sees is water damage caused by a slab leak. Slab leaks can be stressful for any homeowner, as the repair process for these types of leaks are oftentimes tedious. On top of that, once the repairs have been made, homeowners must then remove the resulting water damage, which can be difficult if they are trying to remove it on their own and don’t have the proper training that is required. Fortunately, water damage remediation companies like SERVPRO of Anaheim Hills exist to help ease the stress that comes with water damage removal. Our team knows the ins and outs of water damage and will do whatever it takes to remove any and all signs of water damage from your home.

As mentioned earlier, cleaning up slab leaks is something our team deals with on a regular basis. Here are a few recent stories about how SERVPRO of Anaheim Hills has been able to save homes in Orange County from water damage caused by a slab leak.

Slab Leak Affects Multiple Areas of an Anaheim Home

Our call center received a call from a homeowner in Anaheim who had detected a slab leak in his home. He noticed that it had created some water damage throughout his home, but wasn’t exactly sure what it had affected. He also knew that it would be impossible for him to tackle the cleanup process on his own, so he decided to call SERVPRO of Anaheim Hills for some help.

Our Project Manager, Felipe Saldana, was the first to arrive at the home. Upon his arrival, he performed an initial inspection to map out exactly what the water damage had affected. His inspection showed that the master bedroom, vanity, hall bathroom and hallway all had signs of water damage. He knew that this would be the perfect job for SERVPRO of Anaheim Hills, so he called our Crew Chief, Gilbert Julian, and asked him to start working on a remediation plan.

With a plan in place, the rest of our crew made their way over to the home to get started on the cleanup process. We ended up removing some carpet in the master bedroom and vanity as well as some of the toe kicks in the hall bathroom. The homeowner’s insurance company hired an abatement company to remove the drywall and vinyl flooring from the hall bathroom and some additional drywall in the master bedroom. To make sure that every ounce of water damage was completely eliminated, we set up heavy duty drying equipment in each affected room for multiple days. 

In the end, our team was able to remove every sign of water damage from the home. The homeowner was very happy with our end results as well. He even gave us all tens on his customer service survey! It was our pleasure help in any way we could!

Dining Room Slab Leak Causes Water Damage to Home

While water damage affecting multiple rooms can leave a great amount of stress for homeowners, water damage affecting a single room can create the same amount of stress and anxiety. Even though it hasn’t spread to other areas of the house just yet, it has the potential to do so, making the response time very important.

That is why it helps to know a water damage remediation company that is open 24/7, like SERVPRO of Anaheim Hills. We respond to calls all day and all night, so that our crew can be out to your home in no time at all and remove the water damage. Whether it is Sunday morning or Thursday night, our crew is here to help, so give us a call today!

We recently received a call from a homeowner who found a slab leak in his dining room, which ended up leaving behind water damage in the area. He wasn’t sure if the damage had moved on to other areas of his house, so he called SERVPRO of Anaheim Hills immediately for assistance.

Our Project Manager, Felipe Saldana, arrived at the home shortly after the homeowner called our call center. He performed an initial inspection to see if the damage had spread to other areas of the house. Fortunately, the damage was contained to just the dining room. However, if our crew did not get to work quickly, the damage had a very good chance of spreading to other areas of the home. That’s when Felipe called the rest of our crew out to the home to begin the cleanup process.

When our team arrived, we started by removing the damaged drywall, carpet and padding in the dining room. To make sure that every ounce of water damage was removed from the home, we then set up a large dehumidifier and three air movers in the affected area.

The homeowner was very pleased with our work and how fast we were able to respond to his call. He even let us know that if any of his friends or family needed a water damage remediation company’s help, he would recommend SERVPRO of Anaheim Hills.

Whether it is a slab leak or any other source of water damage, SERVPRO of Anaheim Hills is here to help remove any and all signs of water damage from your home. So if water damage is affecting your home, give us a call today!

Pinhole Leak Causes Major Water Damage in Anaheim Home

12/27/2016 (Permalink)

At SERVPRO of Anaheim Hills, we know that homeowners have a lot on their plate. Whether it’s keeping the house clean or paying the mortgage, homeowners already have to do a lot to keep their house in working order, so the last thing they want to find is water damage in their home. That is why SERVPRO of Anaheim Hills works so hard to quickly respond to homeowner’s calls about water damage affecting their home. If you detect water damage in your home, contact SERVPRO of Anaheim Hills – we will be out in no time at all to remove the water damage from your home.

A homeowner in Anaheim recently called our call center, requesting our water damage remediation services. The homeowner had found a pinhole leak in his home and he first called his insurance adjustor, who recommended that he call SERVPRO of Anaheim Hills for help. When we received his call, we immediately started assembling a team to make their way over to the home.

Our Project Manager, Cesar Arcila, was the first to arrive at the home. Upon his arrival, he performed an initial inspection to see exactly where the water damage was. He ended up finding water damage in the laundry room and the garage. Shortly after his inspection, the rest of our crew arrived to begin working on the cleanup process.

We started off by removing the affected drywall in the laundry room and garage. We then removed some laminate flooring in the laundry room. To make sure that every ounce of water damage had been removed, we set up heavy duty drying equipment in the affected areas.

The homeowner was very happy with our work, especially since we were able to remove all signs of water damage from the home. He let us know that if water damage ever affected his home again, he knew exactly who to call: SERVPRO of Anaheim Hills.

To learn more about our water damage remediation services, contact SERVPRO of Anaheim Hills today!

Water Damage Affects Home in Riverside

12/8/2016 (Permalink)

“You have water leak.” These are words that homeowners hope they never have to hear. That’s because with a leak, most likely water damage is soon to follow. Water damage can be messy, stressful and a major headache for homeowners trying to tackle it alone. But fortunately, homeowners don’t have to do it alone! That’s why water damage remediation companies like SERVPRO of Anaheim Hills exists. We take care of removing the water damage from your home so you don’t have to. Avoid the stress and call SERVPRO of Anaheim Hills today!

Our call center recently received a call from a homeowner in Riverside. They let us know that their insurance adjustor had referred them to SERVPRO of Anaheim Hills after discovering water damage in multiple rooms of their house. They knew that they would need help from a professional, so they called SERVPRO of Anaheim Hills for assistance. We immediately were on our way to help. 

Project Manager, Cesar Arcila, was the first to arrive at the house, so he performed an initial inspection to see exactly where and what the water damage had affected. The inspection showed that there was water damage in the kitchen, kitchen nook, bathroom, hallway, master bedroom and an additional bedroom. Cesar decided that this was the perfect job for SERVPRO of Anaheim Hills, so he called the rest of the crew out to get started on the cleanup process.

Our Crew Chief, Gilbert Julian, and team of technicians shortly made their way over to the house. Upon their arrival, they began by testing the home for asbestos. Unfortunately, the test was positive, so we had to perform an abatement before any removal could be done. Once the abatement was completed, we set up drying equipment and removed some affected drywall and wood flooring throughout the house.

The homeowner was very impressed with our work. They appreciated our team’s excellent customer service and helpful advice. They let us know that if water damage ever affected their home again, they knew exactly who to call: SERVPRO of Anaheim Hills

SERVPRO of Anaheim Hills Works with Insurance Adjusters to Remediate Homes

12/2/2016 (Permalink)

At SERVPRO of Anaheim Hills, we love to hear about how our customers found and chose us to remove the water damage in their home. Whether it’s a referral from a friend or a simple Google search for water damage remediation companies, it seems like our customers stumble upon us in many different ways. 

One of the more popular ways we’ve gained new customers is through insurance adjuster referrals. It is an insurance adjuster’s job to inspect property damage and determine how much the insurance company should pay for the loss. They then refer their clients to a water damage remediation company. At SERVPRO of Anaheim Hills, we’ve been fortunate enough to work with lots of customers who were referred to us by their insurance adjuster. Here are just a few of those customers’ experiences with us.

An Insurance Adjuster Reaches Out to SERVPRO of Anaheim Hills Directly

A homeowner in Anaheim recently found water damage in their kitchen. They were not sure where the damage was coming from exactly, so they decided to reach out to their insurance company to help figure out the loss of damage. Their insurance adjuster found that the damage had originated from a drain pipe in the upstairs bathroom and had traveled to the kitchen downstairs. After seeing the damage, the adjuster reached out to SERVPRO of Anaheim Hills directly.

Once we spoke with the insurance adjuster, our team immediately made their way over to the home to inspect the damage ourselves. Fortunately, our Project Manager, Jonathan Arcila, detected water damage only in the kitchen. While the rest of the home was dry, he knew that the damage could very easily spread to other areas of the home, so our team started to create a remediation plan.

With a plan set in place, our team began the cleanup process by removing the damaged kitchen ceiling. We then placed drying equipment on the tile floor and dried the studs in place. By doing this, we were able to save the tile flooring and studs.

In the end, the homeowner and insurance adjuster were very happy with our work. They appreciated our quick response time and ability to remove every ounce of water damage from the home. We were happy to help!

Water Damage Affects Multiple Rooms in a Riverside Home

We received a call from a homeowner in Riverside who found water damage in multiple rooms of her home. She knew she couldn’t clean up the damage on her own, so she called her insurance adjuster for help. The adjuster then referred her to SERVPRO of Anaheim Hills.

As soon as we received the homeowner’s call, we immediately sent our Project Manager, Cesar Arcila, out to inspect the damage done to the home. After taking a look around, it appeared that the water damage had affected the kitchen, kitchen nook, hallway, master bedroom and an additional bedroom and bathroom. Specifically, each room had damaged drywall and wood flooring. With the water damage affecting so many areas, our crew created a remediation plan right away. 

Before we could do any removal, our team tested the house for asbestos. The test came back positive, so we performed an abatement. Our team then removed some damaged pieces and dried the rest of the damage in place with our heavy duty drying equipment.

The homeowner was very pleased with our end results. She was very appreciative of our work and happy that her insurance adjuster recommended SERVPRO of Anaheim Hills’ water damage remediation services. She let us know that if water damage ever affected her home in the future, she knew exactly who to call: SERVPRO of Anaheim Hills.

Whether it’s your insurance adjuster or just a friend recommending our services, we at SERVPRO of Anaheim Hills promise to provide excellent care in removing any and all signs of water damage in your home. If water damage hits your home, give SERVPRO of Anaheim Hills a call. We’ll be there in no time at all to remove the damage properly and efficiently.

Slab Leak Causes Major Water Damage to an Orange County Home

11/15/2016 (Permalink)

Slab leaks are known for causing terrible water damage and mold growth in a home. That is why if you find a slab leak in your home, it is important to take care of the damage immediately. But there’s no need to remove the damage on your own – SERVPRO of Anaheim Hills is here to help clean up any and all forms of water damage and mold growth in your home. Give us a call today and we’ll be at your home in no time to remedy the problem!

A homeowner recently reached out to us through our call center after detecting a slab leak in her home. She had mentioned that the leak originated in the kitchen and caused water damage in that area. However, she didn’t know if the damage had spread to other areas of the home as well. She decided that she would need a professional water damage removal company’s help and called SERVPRO of Anaheim Hills. 

Our team initially sent out one of our project managers to inspect the damage. After taking a look around the home, it appeared that there was water damage in the kitchen as well as in the hallway and family room area. Now knowing the scope of the damage, we called out the rest of our remediation team to start cleaning up the affected areas.

Because of the home’s age, we had to test for asbestos before removing anything. Unfortunately, the test came back positive, so our team placed equipment to stabilize the environment and prevent mold growth. Once the abatement was completed, our team removed the affected drywall and dried the studs. To make sure that all of the water damage was removed, we set up drying equipment in the affected areas.

In the end, the homeowner was very impressed with our work. She let us know that if water damage ever hit her home again, she knew exactly who to call: SERVPRO of Anaheim Hills. We were happy to help! 

To learn more about our water damage services, contact SERVPRO of Anaheim Hills today!

Wall Pipe Leak Causes Water Damage to an Anaheim Home

11/1/2016 (Permalink)

At SERVPRO of Anaheim Hills, we’ve seen our fair share of water damage. Whether the damage has affected the drywall, baseboards, flooring or somewhere else, we’ve dealt with it all. It doesn’t matter how or where the damage originated, our team of experts can clean up your home’s damage in no time at all. If water damage is ruining your home, contact SERVPRO of Anaheim Hills today! 

Our call center recently received a call from a homeowner in Anaheim who found signs of water damage in his home. The damage originated from a leaking pipe in his living room wall. Not sure how to remedy the damage, the homeowner contacted his insurance agent for help. The agent then referred him to SERVPRO of Anaheim Hills.

Our Project Manager, Chris Trejo, was the first one from our team to head over to the home. When he arrived, Chris performed an initial inspection to figure out exactly where and what the water damage had affected. He found that the damage was contained to just the living room, but knew that if our team didn’t act fast, it had the potential of spreading to other areas in the home. That’s when he called Crew Chief, Antonio Saldana, and asked him to start creating a remediation plan.  

Once the plan was set in place, our team of technicians made their way over to the house to begin the cleanup process. Due to the home’s age, we first tested for asbestos. When it came back positive, we performed an abatement. Then, we removed some affected drywall and wood flooring in the living room. To make sure that all of the damage was completely gone, we placed a large dehumidifier in the room for about three days.

In the end, the homeowner was very happy with our work. In fact, he submitted a customer satisfactory survey and gave us all tens! He also let us know how much he appreciated us coming out on such short notice, especially on a weekend. We were happy to help!

Do you need help removing water damage from your home? Give SERVPRO of Anaheim Hills a call today! We know how to get rid of any and all types of water damage in no time at all.

Can Copper Pipeline Leaks Cause Water Damage?

10/28/2016 (Permalink)

Water damage can show up in a variety of ways. Whether it’s due to a slab leak, a malfunctioning appliance or something else, it oftentimes feels like water damage can ruin your home wherever and whenever it wants to.

If and when water damage affects your home, it’s good to know of a reliable water damage remediation company like SERVPRO of Anaheim Hills. With our fast response time and great quality service, you’ll be happy you called SERVPRO of Anaheim Hills for help. 

While water damage can originate from a variety of sources, we’ve recently seen multiple cases of water damage caused by a copper pipeline leak. Copper is one of the most common materials used for creating pipes and other plumbing systems. That’s because it’s easy to use and has a high resistance to corrosion. However, copper pipes are not perfect, so sometimes leaks can happen, causing water damage to homes. Here are just a couple of examples of this happening to some homes in Orange County and how SERVPRO of Anaheim Hills was able to remedy the problem.

Copper Pipe Leak Causes Water Damage to Home’s Entryway

A homeowner in Anaheim reached out to us after discovering that a copper pipeline leak in one of his walls had created water damage to multiple areas of his home. Having never dealt with water damage in the past, the homeowner knew that he could not tackle the remediation process on his own. That’s when he decided to call SERVPRO of Anaheim Hills.

After talking to him on the phone, we immediately sent our Project Manager, Chris Trejo, out to inspect the damage. His inspection uncovered water damage in the entryway, hall closet and nook. Chris knew this was the perfect job for SERVPRO of Anaheim Hills, so he called Crew Chief, Gilbert Julian, and asked him and the rest of the crew to come out and get started on the cleanup process.

We first removed the affected laminate flooring in all three areas of the home. Then, some drywall was removed in the entryway and hall closet. We also tested for asbestos, which came back positive, so we performed an abatement. We finished up by placing a large dehumidifier in the affected areas for about four days, just to make sure that all the water damage was completely removed.

In the end, the homeowner was very appreciative of our work. In fact, he completed our satisfaction survey and gave us ten’s across the board! He knew he could count on us to get the job done correctly and efficiently. We were happy to help!

A Damaged Copper Pipeline Creates Water Damage for a Home in Fullerton

We also had a homeowner give us a call after finding water damage in her entry foyer and in part of her garage. She found out later that the damage was caused by a leak in a copper pipeline. To make sure the water damage was removed in a timely manner, she decided to call SERVPRO of Anaheim Hills.

We immediately sent our Project Manager, Chris Trejo, out to the home to take a look at the water damage. He inspected the entire house to make sure that the entry foyer and garage were the only areas affected by the damage. Fortunately, the water damage was contained to just those two places, but Chris knew that the damage would spread fast if SERVPRO of Anaheim Hills didn’t respond quickly. So he called the rest of our crew out to begin the remediation process.

However, before we could remove anything, we had to wait for an outside company to complete an abatement. Once that was done, our team removed some drywall in both the entry foyer and the garage. We were able to dry everything else in place using large dehumidifiers. This allowed us to save the wood flooring in the entry foyer and the concrete in the garage.

The homeowner was very pleased with the end results. She told us that she was very impressed with our quality of work and knew exactly who to call if water damage ever affected her home in the future: SERVPRO of Anaheim Hills.

Damaged copper pipelines are just one of the many known sources for water damage ruining homes. To make sure that water damage from any source does not destroy your house, be sure to give SERVPRO of Anaheim Hills a call. Our team has the knowledge and expertise it takes to remove water damage properly and in no time at all, so contact us today!

A Toilet Supply Line Floods an Entire Bottom Floor in Anaheim

10/24/2016 (Permalink)

At SERVPRO of Anaheim Hills, we deal with water damage on a daily basis. From flooded carpets to damaged drywall, we’ve seen it all and know exactly what to do to get rid of it. There’s no reason to try and remove the water damage all by yourself – instead, contact SERVPRO of Anaheim Hills! We can remove any and all signs of water damage from your house. It will even look like there was never any water damage to begin with. So give us a call today!

A homeowner in Anaheim gave us a call after detecting an issue with his toilet’s supply line. There was a huge leak that ended up flooding the entire bottom floor of the house. The homeowner knew that he definitely could not remove all of the water damage correctly and efficiently by himself. That’s when he remembered seeing a commercial on television for SERVPRO of Anaheim Hills and decided to give our call center a call.

After getting off the phone with the homeowner, we sent Project Manager, Cesar Arcila, straight over to the house. Upon his arrival, he performed an initial inspection to have a better understanding of where exactly the water damage was affecting the home. After taking a look around, Cesar knew that this was the perfect job for SERVPRO of Anaheim Hills, so he called our Crew Chief, Gilbert Julian, and asked him to create a remediation plan.

With a removal plan in place, our team of technicians got to work on cleaning up the home. The tile flooring and some walls throughout the home had been affected, so we set up heavy-duty drying equipment to dry the water damage in place. Because the water damage was fairly new, we made sure to be less aggressive in the drying process.

The homeowner was so pleased with our work. He appreciated our crew’s timeliness and ability to remove the water damage entirely. We were happy to help! To learn more about our water damage services and how we can remove water damage from your home, contact SERVPRO of Anaheim Hills today!

A Malfunctioning Sprinkler Causes Water Damage to an Orange County Home

10/4/2016 (Permalink)

It doesn’t matter where you find it or how it got there, discovering water damage isn’t fun for any homeowner. Between fixing whatever caused it in the first place and removing the water damage itself, it is no wonder homeowners feel overwhelmed having to tackle it all on their own.

But it doesn’t have to be this way. Hiring a professional water damage removal company like SERVPRO of Anaheim Hills can make the removal process easy on you. For more information on our services, contact us today! 

A homeowner reached out to us after realizing that a lawn sprinkler was continuously hitting the exterior wall of her bedroom. Overtime, the sprinkler ended up causing water damage to the wall. Unsure of what to do, the homeowner called her insurance company, who then referred her to SERVPRO of Anaheim Hills.

After receiving her call, Project Manager, Chris Trejo, made his way over to the home. He inspected the property to make sure that the damage had not spread to other areas of the home. Fortunately, the damage was contained to the bedroom wall only.

Once the inspection was completed, the rest of our crew made their way over to begin the cleanup process. When our team arrived, we tried to dry out the wall using drying equipment, but the home needed to be tested for asbestos first. The home tested positive for asbestos and another company was brought in to take care of the abatement. They also ended up removing some drywall from the home.

The homeowner was very pleased with our work. She appreciated our fast response to her call and let us know that if water damage ever affected her home again, she knew exactly who to call: SERVPRO of Anaheim Hills.

Having problems with water damage in your home? Give SERVPRO of Anaheim Hills a call today. We will remove the damage in no time at all!

A/C Leaks: How Malfunctions Have Led to Water Damage

9/26/2016 (Permalink)

Living in Southern California, an air conditioning unit is a wonderful thing. With temperatures in the 80’s, 90’s and even 100’s, it’s safe to assume that Orange County homeowners are extra grateful for their air conditioner this time of year. However, like anything else, A/C units sometimes fail, which can result in a leak. When this happens, it is important to have a professional take a look at the damage right away. This is because even though the leak might initially not look so bad, overtime, the leak can spread, causing the water damage to affect multiple areas of your home. 

When water damage from an air conditioning unit forms, it leaves many homeowners feeling stressed and angry. This is because they know tackling the cleanup process on their own will be a struggle. But fortunately, it does not have to be this way. If water damage is ruining your home, contact SERVPRO of Anaheim Hills today! Our expert staff knows how to remediate the damage done to your home in a timely manner. Don’t let the damage spread any further and give us a call today.

An A/C Leak Affects an Entire House
We recently received a call from a homeowner in Anaheim who detected an air conditioning leak in their home. Unfortunately, they did not discover the leak until it had damaged multiple rooms in the house. The homeowner knew that there was too much damage to try and tackle the cleanup on his own. He knew he had to call a professional, which is why he picked up the phone and called SERVPRO of Anaheim Hills. 

We immediately sent our Project Manager, Jonathan Arcila, out to take a look at the damage done to the home. After performing an initial inspection, he detected damage in a closet, hallway, office, bathroom and two bathrooms. Jonathan knew that the damage was pretty extensive and that the homeowners would definitely need SERVPRO of Anaheim Hills’ help getting the home back to normal. To get started on the remediation process, Jonathan’s first call was to Crew Chief, Milton Escamilla, in which he asked him to prepare a cleanup plan.

The next step was to bring our talented team of technicians out to the home and have them start the removal process. While we had to remove the laminate flooring, both the carpet and drywall were saved. To make sure that all of the water damage was completely eliminated, we then set up drying equipment in the affected areas. 

The homeowner was very impressed with our work. They appreciated how fast we were able to come out to the house and start the remediation process. We were happy to help!

A Homeowner in Anaheim Discovers Water Damage Due to an A/C Leak

It doesn’t matter how much damage is done to your home, whenever a homeowner detects just an ounce of water damage, it can make a person anxious. That’s because you never know how or where that damage can spread and result in more damage to your home. Whenever you initially discover the damage, it is best to hire a professional water damage removal company like SERVPRO of Anaheim Hills immediately. We’ll remove the damage in no time at all.

A homeowner in Anaheim contacted us after discovering some water damage in his bedroom and hallway. After looking around the home, he realized that the water damage was coming from a leak in his air conditioning unit. The homeowner didn’t have any prior experience with water damage, so he figured it would be best to have a professional come out and take a look at the water damage. He decided to call one of the best removal companies in Orange County: SERVPRO of Anaheim Hills.

After receiving his call, our Project Manager, Chris Trejo, made his way over to the house. When he arrived, he performed an initial inspection and found that both the bedroom and hallway were 50 percent affected by water damage. Take make sure that the percentage didn’t increase, Chris called Crew Chief, Edwin Ramirez, and asked him to develop a remediation plan for the home.

With a plan set in place, our technicians started the removal process. Both the drywall and laminate flooring in the bedroom and hallway were damaged beyond repair, so our team removed both items. Other than that, everything else could be dried in place, so we set up two air movers and a dehumidifier in the affected areas. 

In the end, the homeowner was grateful for our services. He knew that removing the water damage correctly and efficiently on his own would have been impossible and was very happy to have called SERVPRO of Anaheim Hills when he did.

For any homeowner, water damage can be tough to tackle alone, so don’t! Contact SERVPRO of Anaheim Hills and we can remove any and all signs of water damage in your home. Our experienced staff has the knowledge and tools it takes to remediate water damage, so contact us today!

SERVPRO of Anaheim Hills TV Ad Saves Home From Water Damage

9/20/2016 (Permalink)

At SERVPRO of Anaheim Hills, we know that homeowners have a lot of things to look after. Whether it’s washing dishes, paying the bills or cleaning up small messes around the house, there’s a lot to take care of. So when a homeowner detects water damage in their house, the added task is not really well received. That’s why SERVPRO of Anaheim Hills works so hard to make the removal process as easy as possible for every homeowner we encounter. Let us take care of the water damage in your home and contact SERVPRO of Anaheim Hills today!

A homeowner in Orange reached out to us after noticing a slab leak in his bathroom vanity area, which resulted in some water damage. He knew that he wouldn’t be able to remove the damage on his own and remembered watching one our ads on television, so he decided to give SERVPRO of Anaheim Hills a call.

Project Manager, Uriel Valencia, was the first to arrive at the home. Upon his arrival, he performed an initial inspection to see how much damage spread throughout the home. After looking around, Uriel concluded that the damage was contained to the bathroom vanity area. He knew that this was the perfect job for SERVPRO of Anaheim Hills, so Uriel called the rest of our crew out to the home to begin the remediation process.

Our team ended up removing the toe kick and carpet pad in order to set up a drying chamber. To make sure that all of the water damage was completely removed, we then placed a dehumidifier and an air mover in the affected areas. When we left the home, there were no signs of water damage to be found.

The homeowner was so happy he stumbled upon one of our TV ads and decided to call our call center for help. He was very impressed with how fast our team responded and how diligent we were in removing the water damage from his house.

If you detect any signs of water damage in your home, contact SERVPRO of Anaheim Hills. We’ll be able to inspect the damage and create a removal plan to save your home.

SERVPRO of Anaheim Hills Helps Save Home From Slab Leak Water Damage

9/6/2016 (Permalink)

It’s no secret that slab leaks can be a pain for homeowners. Not only do you have to repair the leak, but you also have to remove the water damage in the affected rooms. This can be especially difficult if you are trying to remove the damage on your own. Escape the hassle and stress and contact SERVPRO of Anaheim Hills today. We have the tools and experience needed to eliminate any and all signs of water damage in your home. 

A homeowner in Anaheim recently called our call center after she detected a slab leak in her kitchen. Not sure if the leak had caused any long-term damage to the home, she decided to call SERVPRO of Anaheim Hills, a professional water damage remediation company. 

We immediately sent Project Manager, Cesar Arcila, out to perform an initial inspection of the home. After taking a look around, he found that the kitchen was the only room with water damage. However, the damage was pretty extensive. Cesar called Crew Chief, Gilbert Julian, and asked him to create a remediation plan for the affected home. 

With a designated removal plan set in place, the rest of our crew made their way out to the home. Both the walls and wood flooring were affected by the damage. Because the damage had been there for a long time, we had to remove the flooring and cabinets. To make sure that we didn’t miss cleaning up any water damage, we placed drying equipment in the kitchen.

The homeowner was very happy with our work. She was impressed with not only our expertise in the water damage removal field, but she also loved our fantastic customer service. She had nothing but nice things to say about our technicians and crew. We were happy to be of assistance!

If you detect water damage in your home, make the smart call and contact SERVPRO of Anaheim Hills today! We can help restore your home in no time.

How Supply Line Leaks Can Cause Major Damage to Your Home

8/19/2016 (Permalink)

When you own a home, it is important to stay on top of any and all maintenance around the house. Whether that is cleaning out your gutters or replacing old plumbing around the house, keeping up to date with these things can help prevent possible water damage in your home.

This rings especially true for water supply lines. Supply lines are water lines that connect toilets, sinks, washing machines, icemakers and dishwashers to the shut off valves. Oftentimes, supply lines are overlooked when it comes to maintenance and upkeep of a home. However, this is can be a huge mistake for homeowners. When supply lines are not regularly checked and replaced, the possibility for water to damage the home is very likely.

When a supply line in your home malfunctions and creates water damage in your home, it is best to call a professional water damage company – like SERVPRO of Anaheim Hills – to remediate the damage. We have the experience and proper equipment to make sure that any and all forms of water damage are completely removed from your home. After we show up, it will look as if there was never any water damage in the first place! 

Refrigerator Supply Line Leak Causes Damage to Kitchen

One place a supply line can be connected to is the refrigerator. Many refrigerators have built-in icemakers, which can create the need for a water supply line. Recently, a homeowner in Fullerton found himself dealing with a refrigerator supply line leak in their home. Fortunately, the water damage was contained to the kitchen. However, the homeowner had no experience on how to clean up water damage, so he decided to leave the work to the professionals and called SERVPRO of Anaheim Hills for help. 

As soon as we received his call, we sent our Project Manager, Jonathan Arcila out to the home to inspect the damage. After looking around the property and realizing that it was the perfect job for SERVPRO of Anaheim Hills, Jonathan called Crew Chief, Gilbert Julian, and asked him to help create a remediation plan.

Once the plan was completed, our team of technicians made their way out to the home. We started out by removing the kitchen’s laminate flooring and baseboards. Normally, the next step would be to place drying equipment in the damaged areas. However, because this house was built in 1971, it was a requirement to test for asbestos. So that is exactly what we did.

When the asbestos test came back positive, we informed the homeowner and he decided to have another company perform an asbestos abatement. Once the home was clear of asbestos, we went ahead and placed the proper drying equipment to dry out the damaged areas of the home.

The homeowner was very happy with our work. He let us know that if he ever finds water damage in his home again, he knew exactly who he would call: SERVPRO of Anaheim Hills.

Anaheim Home Faces Water Damage Caused By Supply Line Leak

Recently, there was a homeowner in Anaheim who discovered water damage caused by a water supply line leak. Because they didn’t know how to remove the damage themselves, the homeowner made the smart decision to contact SERVPRO of Anaheim Hills, one of Orange County’s best water damage removal companies.

Immediately, we sent our Project Manager, Chris Trejo, out to perform an initial inspection of the home. His inspection showed water damage in both the kitchen and dining room. The kitchen had the most damage, with the tile, drywall and cabinets being completely covered with water damage. Shortly after Chris finished examining the house, the rest of the SERVPRO of Anaheim Hills crew arrived to begin the removal process. 

Because the damage in the kitchen was so extensive, we decided to start there. While some of the kitchen cabinets and drywall had to be removed, the kitchen tile was completely saved. We then moved on to the dining room, where the damaged drywall was removed and the damaged carpet was restored. To make sure that no water damage was left behind, we set up our heavy duty drying equipment to dry the affected areas in place.

When the homeowner saw our work, he was very impressed. Not only were quick in responding to their call, we were also thorough and efficient throughout the entire remediation process.

It is pretty clear that water damage caused by leaks in the water supply line are not a lot of fun to clean up. But when you have the right water damage removal company on your side, the stress and anxiety of cleaning the damage up goes away quite quickly. SERVPRO of Anaheim Hills is the restoration company that can help make that happen for you. Contact us today for any of your water damage removal needs!

Landlord and Tenant Face Difficulties with Water Damage

8/16/2016 (Permalink)

Whether you are a homeowner, tenant or landlord, water damage is something you never want to find in your space. Regardless of your ownership status, cleaning up water damage always seems to be such a hassle when you try to tackle it alone. You can avoid all of this by letting SERVPRO of Anaheim Hills take care of remediating the damage for you. Our expert team can help get your home back to normal in no time at all. Give us a call today! 

We had a landlord in Mission Viejo contact us after their tenant found signs of water damage in the home. After looking around the home, the landlord discovered that the water damage was coming from a leaking pipe in the wall. There was no way to know how long it had been leaking and how far the damage had spread throughout the home. Because of this, the landlord knew that finding a professional water damage company to handle the cleanup would be their best option. That’s when they contacted SERVPRO of Anaheim Hills. 

As soon as we got the call, we sent Project Manager, Cesar Arcila, to the home. After inspecting the entire home, Cesar detected water damage in a couple different areas. Once the inspection was completed, Crew Chief, Jose Lucas, and the rest of our SERVPRO of Anaheim Hills team shortly made their way over to the home to begin the remediation process. 

Our team ended up removing some of the laminate flooring and carpet pad underneath it to save the rest of the space. Fortunately, that was the extent of demolition done to the house. The rest of the home’s damage was able to dry in place with our heavy duty drying equipment. 

Both the landlord and tenant were very happy with our work. We set up a system where we communicated our plans to the landlord and the tenant provided us access to the home. They both were very pleased with the end results. 

Is water damage causing you or your tenants a problem? Contact SERVPRO of Anaheim Hills today! We take care of removing the water damage so you don’t have to!   

Slab Leak Damages Fullerton Home

8/3/2016 (Permalink)

Any homeowner can tell you that water damage is something that they hope they never have to deal with. That is because cleaning up all traces of water damage can be tiresome, stressful and difficult for anyone who lacks the experience it takes to remove the damage correctly. If for some reason a slab leak or any other source of water damages your home, it is best to contact a professional water damage company like SERVPRO of Anaheim Hills. Over the years, we have successfully removed water damage originating from all areas of the home. So give us a call today! 

Recently, a homeowner in Fullerton called us after she detected a slab leak in her home. The leak left behind damage in the family room and master bedroom. New to dealing with water damage, she decided to hire the best professional water damage company in Orange County: SERVPRO of Anaheim Hills. 

Our team responded to her call immediately. Project Manager, Uriel Valencia, was first to arrive, so he performed an initial inspection of the home. Crew Chief, Martin Hernandez, and the rest of our team then made their way out to get started on the removal process. 

We first removed the affected carpet, drywall and baseboards in the family room. Then, the damaged drywall in the master bedroom was removed. The walls in the family rom were scrubbed down and dehumidifiers were placed in both affected rooms. Throughout the process, we made sure to cover any exposed areas in order to prevent any debris from entering the home. At the end of the day, our goal is remove all of the water damage in the home without creating or leaving any room for new damage to form. 

The homeowner was extremely satisfied with the work we performed on her house. She enjoyed how careful and tedious we were throughout the entire removal process. We were happy to help! If water damage has affected your home, contact SERVPRO of Anaheim Hills today! We will get your home back to normal in no time! 

SERVPRO of Anaheim Hills Saves Home From Slab Leak Water Damage

7/18/2016 (Permalink)

Oftentimes, when a pipe leaks or water floods an area of your house, the aftermath of it all can be a bit chaotic. Not only do you have to get the leak fixed, but you also need to remove the water damage. Fortunately, water damage remediation companies like SERVPRO of Anaheim Hills exist to help make the aftermath a little less chaotic. Our team is highly qualified and knows exactly what to do in situations like this. 

Our call center recently received a call from a homeowner who found a slab leak in their home. The leak affected the master bedroom, master bathroom and vanity area. She knew that she needed help from a professional, so she called SERVPRO of Anaheim Hills.

Project Manager, Cesar Arcila, was the first to arrive at the home. When he got there, he performed an initial inspection and concluded that SERVPRO of Anaheim Hills would be able to remove the water damage from the home. Crew Chief, Gilbert Julian, then made his way out to the home and got started on creating a remediation plan.

When the rest of the SERVPRO of Anaheim Hills team arrived, they began the cleanup process by removing the carpet in the bedroom. Fortunately, the drywall and tile flooring only needed to be dried in place, so we set up four air movers and one dehumidifier in the affected areas. This also helped ensure that all of the water damage was completely removed from the house.

Because of our fast response time, the water damage did not have time to spread very far. This left the homeowner feeling very impressed and happy with our crew’s work. She knew that she would definitely be calling SERVPRO of Anaheim Hills if water damage ever affected her home again!

Has a broken pipe, slab leak or some other source of water damage affected your home? SERVPRO of Anaheim Hills is here to help. Our quick response time combined with our years of experience in the water damage removal industry will help save your home. Contact us today!  

Slab Leaks Are No Fun! See How SERVPRO of Anaheim Hills Was Able to Save This Home From a Slab Leak

7/15/2016 (Permalink)

There are many different ways a home can be affected by water damage. One of the more popular yet stressful origins comes from a slab leak. A slab leak is a leak that occurs underneath the concrete of your home. This type of leak can create a big mess and cause lots of water damage to your home. If you or your plumber discovers a slab leak, be sure to contact a water damage professional like SERVPRO of Anaheim Hills. We can remediate the water damage and put your home back together. 

We recently received a call from a homeowner who detected a slab leak in their home that brought water damage into the master bedroom and master bathroom. Not sure how to clean it up properly, he first called his insurance agent for help. His insurance agent then recommended that he call SERVPRO of Anaheim Hills to ensure a proper remediation job. 

As soon as we got his call, we sent our Project Manager, Uriel Valenica, to inspect the home’s damage. Once he saw the damage, he knew that this was the perfect job for SERVPRO of Anaheim Hills. 

Crew Chief, Gilbert Julian, and our talented team of technicians then made their way over to the home to get started on the cleanup process. We ended up removing the carpet in the bedroom and some hardwood and drywall in the bathroom. To make sure everything was fully dried, we set up two air movers and a large dehumidifier in the master bedroom as well as in the master bathroom. 

The homeowner was so happy with the outcome of our work. Slab leaks can be overwhelming and this homeowner appreciated just how quick our response time was and loved how helpful we were throughout the entire removal process. 

If water damage ever becomes an issue in your home, contact SERVPRO of Anaheim Hills today! Our team will be out in no time to start getting your home back to normal. 

SERVPRO of Anaheim Hills Saves Home From Extensive Water Damage

7/5/2016 (Permalink)

When a homeowner discovers water damage in their home, it is essential that they have it looked at right away. While the water damage might look minor, leaks and other sources of water damage might be worse than how it shows up on the surface. That is why it is always best to contact a water damage remediation professional - like SERVPRO of Anaheim Hills - to come out and take a look at the damage done to your home, no matter how big or small it appears. 

We recently had a homeowner contact us after she had discovered a water problem in her bathroom. It appeared that the toilet supply line carried a leak that affected multiple rooms of the house. The homeowner knew that this was a problem she could not fix on her own so she called SERVPRO of Anaheim Hills and had us come out and take a look at the space. 

We immediately dispatched Project Manager, Uriel Valencia, out to the home. Once he arrived, Uriel performed an initial inspection and concluded that this was indeed a job that SERVPRO of Anaheim Hills could definitely take care of. Crew Chief, Edwin Ramirez, and the rest of our team made their way to the home to start the cleanup process.

We ended up removing the laminate flooring in the kitchen and the baseboards in the master bedroom and kitchen. We were able to save the carpet in the master bedroom, the cabinets in the kitchen and the tile in the bathroom. To make sure that all of the water damage was completely removed, we set up 1 dehumidifier and 11 air movers throughout the house. 

The homeowner was very grateful for our work. She had no idea how much damage had been done to her house and was happy that she called a water damage removal company that truly knew what they were doing. She told us that she would be calling us for any future water damage problems! 

If you discover water damage in your home, contact SERVPRO of Anaheim Hills today! Our expert team will be at your home in no time to remove the water damage. 

How to Prevent Water Damage in Your Home

6/24/2016 (Permalink)

As a homeowner, you make it your duty to take care of and protect your home from any outside natural dangers. Whether it is cleaning out the gutters or doing the weekly chores to keep your house organized, most homeowners want to do everything in their power to keep their home in pristine condition, deterring any stressful hazards far away from their property. One of those hazards that homeowners might try to prevent is water damage. If for some reason water damage ends up hitting your home, be sure to call a water damage remediation professional like SERVPRO of Anaheim Hills. Our staff is thorough, experienced and knows exactly how to remove any and all signs of water damage. 

While not all cases of water damage are necessarily preventable, there are a few things you can do to try to avoid water damage in your home. Take a look at SERVPRO of Anaheim Hills’ tips that can help prevent water damage from ruining your home. 

1. Check your appliances on a regular basis. 

Oftentimes homeowners will detect water damage that originated from a kitchen sink pipe bursting, an error in their refrigerator or some other appliance malfunctioning. That is why it is so important to constantly check your appliances to make sure that they are running smoothly. 

For example, make sure that your dishwasher door shuts properly. Sometimes dishes in the dishwasher can prevent the door from shutting completely, resulting in a side leak. Another appliance to keep an eye on is the refrigerator. Make sure to check the water line’s connection to the refrigerator. If there is a problem with the connection, it can also result in water damage.  

If you do detect a problem with one of your appliances, be sure to turn the water source off. That way, you might be able to prevent water damage from hitting your house. Then, make a call to a service professional who will be able to fix whatever appliance is causing you problems. 

However, if it is already too late and the water damage is present, turning off the water source will help make sure that the damage does not get worse. It would then be wise to contact a professional water damage removal company like SERVPRO of Anaheim Hills. Our team can clean up all of the water damage in no time at all. 

2. Use a drain snake to unclog a drain. 

Whether it is your kitchen sink, bathroom sink or shower, we all sometimes have to deal with a clogged drain. Oftentimes, the easiest and fastest solution is to use a drain cleaner that is filled with chemicals. However, this method can be problematic for your pipes. Over time, those harsh chemicals can start to eat away at your pipes, which could eventually lead to leaks. 

Because of this, using a drain snake to unclog your pipes might be the best option. With the drain snake, you do not have to worry about pipes leaking and eventually causing water damage. 

3. Monitor your water bill. 

When your water bill spikes up in price for no reason, that is a good sign that water damage might have hit your home. Because there are pipes throughout your entire home, a pipe leak is not always the easiest to detect. But if your water bill is unusually high, that is a sign that your house is using more water than usual, because there is probably a leak. If you stay on top of your water bill every month, you will have the ability to know if or when there is a leak. This will hopefully prevent water damage from spreading in your home.

4. How is your water pressure?

You will want to make sure that the water pressure in your home is not set too high, as it might lead to pipes bursting. In order to detect if your water pressure is too low or too high, purchase a water pressure gauge. These are sold at most hardware stores and you can place the gauge on an outside faucet. Once it is securely on the faucet, turn the water on full force.  A typical and normal reading of the gauge should have your water pressure anywhere from 40 to 70 psi. If your water pressure exceeds these numbers, have a professional take a look and pay especially good attention for any signs of water damage in your home. 

5. Keep on top of your gutters. 

It is very important to clean your gutters on a regular basis. To avoid blockage and other gutter-related issues, clean them out at least two times a year. When leaves, sticks and other items start to make your gutters their home, it creates a blockage. This can leave you with clogged gutters that spill water into the foundation of your home, creating water damage. That is why it is so important to clean out your gutters multiple times a year – especially during the rainy season. 

6. Avoid putting grease in the sink. 

It does not matter the consistency, temperature or any other factor involved – pouring grease down your sink is never a good idea and you should avoid it at all costs.  This is because grease likes to stick to your pipes, which can cause a serious blockage. When this happens, the more likely you are to have a pipe leak or burst. The best solution to getting rid of grease is to let it harden in an empty can and then throw it away in the trashcan. That way, you avoid ruining your pipes and have a better chance of preventing water damage. 

7. Test your sump pump. 

The purpose of a sump pump is to move water away from the home’s foundation and the house in general when a storm hits. When these pumps are no longer functioning, water damage has the ability to enter your home and ruin your belongings. That is why it is very important to check your sump pump at least once a year. To do this, start by filling the sump pump pit with water. The “float” of the pit should turn the pump on and you should see the water level decrease. If it does not decrease, that means that it is time to replace your sump pump before a flood hits your home and causes water damage. 

8. Maintain your home’s landscape. 

When it comes to your yard, it is important to stay on top of the plants, flowers and everything else concerning landscape. For example, when tree roots start to wrap around your sprinkler system, septic tanks and other various pipes, it can result in a pipe breakage. That will eventually lead to water damage, so be sure that the roots stay away from any water lines and just keep an overall watch on the exterior landscape of your home. Doing this can help prevent your pipes from breaking and avoid water damage all together. 

Nobody likes to find water damage appear in their home, which is why it is so important to perform the preventative tasks listed above. By doing these things, you can help shield your home from the affects of water damage. But unfortunately, as we mentioned earlier, not all water damage can be prevented. If you find yourself dealing with water damage, call SERVPRO of Anaheim Hills today! We are experts in water damage removal and mold remediation services. Because we are open 24 hours a day, seven days a week, we can be at your home in no time and start getting your home back to normal. So give us a call today and let us help your home!   

SERVPRO of Anaheim Hills’ Speedy Response Time Saves Home From Water Damage

6/20/2016 (Permalink)

It is pretty clear that as a homeowner, cleaning up water damage in your home is the last thing you want to do. You are already busy with work, kids, your spouse, friends, bills and so much more. Why would you want to add water damage cleanup to your long list of responsibilities? For most, adding this task will only increase your stress, confusion and anger levels. 

But fortunately, you can skip all of that by calling SERVPRO of Anaheim Hills! As a professional water damage remediation company, we have the proper equipment and knowledge to make sure that every ounce of water damage is removed properly from your home. We do the messy work so you can go on worrying about everything else on your to do list! 

A homeowner recently called us after normal business hours when she discovered a slab leak. The leak left water damage in the living room and entryway of the home. Because we are available 24 hours a day, seven days a week, we sent Project Manager, Cesar Arcila, out to the home right away. After looking at the damage, Cesar knew that SERVPRO of Anaheim Hills could take care of the damage. However, we had to wait for her insurance to approve of our work. Once it was approved, Crew Chief, Edwin Ramirez, and the rest of our team made their way to the home and started the removal process. 

Fortunately, we did not have to remove any of the affected carpet or carpet pad. Instead, we placed drying equipment in the water-damaged area and made sure that the damage was completely gone before we left. 

The homeowner was so happy with our speedy response time and excellent customer service. She let us know that our staff was so patient and comforting as she waited to hear back from her insurance company. She said she would definitely use our services again in the future! 

Homeowner Returns from Vacation to a Home Filled with Water Damage

6/8/2016 (Permalink)

There’s nothing worse than returning home from a great vacation, only to find that your home is filled with water damage because a pipe started to leak while you were away. Not only do you have to fix the leak, but you also have to clean up the water damage as soon as possible, so it doesn’t spread any further. Fortunately, homeowners can call SERVPRO of Anaheim Hills any time of day and our crew can come out to your home to remove the damage. 

A homeowner recently contacted us after discovering a pipe burst in her kitchen. To make matters worse, the homeowner had just returned from a vacation, so she wasn’t sure how long it had been leaking or whether or not the leak had caused damage to other areas of the home. Even though it was after normal business hours, the homeowner called SERVPRO of Anaheim Hills, knowing that we worked all hours of the day. We immediately sent our Project Manager, Cesar Arcila, out to inspect the damage that same night. 

In addition to the kitchen, Cesar detected water damage in the garage and bathroom. His first job was to turn off the water source. He then called Crew Chief, Joseph Merino out to help create a remediation plan. Once the SERVPRO of Anaheim Hills crew arrived, they began working on the water damage right away.  First, they extracted all of the standing water. They then had to remove the cabinets in the kitchen and garage and the drywall and wood flooring in the kitchen. Drying equipment and a dehumidifier were placed to clean up the rest of the remaining water damage in the home. 

The homeowner was so pleased with our work. She told us how relieved she was that our team was able to remove all of the water damage and do so in such a timely manner. We were happy to help! If you discover water damage in your home, contact SERVPRO of Anaheim Hills today! We can be out to your home in no time!  

Neighboring Pipe Leak Affects Fullerton Home

6/6/2016 (Permalink)

When you live in an attached home, there is always the fear that your neighbor’s actions might affect your property. When those actions include water damage, that fear becomes a nightmare very quickly. If you detect water damage in your home, be sure to contact SERVPRO of Anaheim Hills to clean it up. With our knowledge and years of experience in the water damage restoration industry, we can help restore your home. 

A homeowner in Fullerton recently contacted us after her neighbor’s pipe leak soaked through their shared wall. The homeowner assumed that the leak was coming from her unit, so she called her plumber out to fix the leak. When the plumber let her know that it was coming from her neighbor’s unit, he referred her to SERVPRO of Anaheim Hills to take care of the water damage cleanup.  

After receiving her call, Project Manager, Uriel Valencia, made his way to the home immediately. His initial inspection showed water damage in the kitchen, family room and den. Uriel then called our Crew Chief, Irineo Chavez, and had him come out with the SERVPRO of Anaheim Hills technicians to start the removal process. 

Once they arrived, the team performed a pack out of the affected rooms and rented a container to store all of the homeowner’s belongings. After that, they began to remove the laminate flooring and lower cabinets. We then floated the counter tops in order to save them. Finally, nine air movers and one large dehumidifier were placed to ensure that all of the water damage was eliminated. 

In the end, the homeowner was so happy with our work. She not only appreciated how we handled her belongings in the pack out, but she also loved how thorough we were with removing every ounce of water damage in her home. We are happy that we were able to save her home! 

SERVPRO of Anaheim Hills Called to Clean Up After Previous Company’s Failed Attempt

6/1/2016 (Permalink)

When a homeowner discovers water damage in their home and call on a professional to remove the damage, the last thing they need is to have a negative experience with the water damage removal company. To make sure that never happens to you, be sure to use SERVPRO of Anaheim Hills. Our expertise and stellar customer service will help make the cleanup process easy and stress-free. 

One homeowner learned that the hard way after a leaking washing machine caused water damage to the laundry room, bathroom, hallway and living room. After noticing the water damage, the homeowner had called a different restoration company but was unhappy with their services. That is when they switched to SERVPRO of Anaheim Hills. 

Our Project Manager, Uriel Valencia, made his way to the home and performed an initial inspection. After taking a look at the home, Uriel knew that this was the perfect job for SERVPRO of Anaheim Hills and called our Crew Chief, Edwin Ramirez, out to start the cleanup process.  

While the previous company had immediately removed the carpet in the hall, we at SERVPRO of Anaheim hills thought that it would be best to start off with an asbestos test. After the test came back positive, we performed an asbestos abatement. We then proceeded with the rest of the cleanup process. Ultimately, we were able to save the remaining carpet in the dining and living room along with the tile floor in the bathroom and vinyl in the laundry room. 

The homeowner was very happy with our work. Not only were we quick to respond, but we also took the proper steps to make sure that every aspect of the home was safe for the homeowner. In fact, the homeowner loved our work so much that he told us it was like the water damage never even happened!

For the best water damage removal services, contact SERVPRO of Anaheim Hills today! 

Water Damage in Your Garage

5/27/2016 (Permalink)

If you’re like us, you’ll take water damage in your garage over water damage in your living spaces any day. After all, it’s a fraction of the inconvenience (though not necessarily a fraction of the cost to resolve). But let’s be honest, we’d all rather avoid both headaches if possible, wouldn’t we? SERVPRO of Anaheim Hills is here to help with that! Read on to find out everything you need to know about water damage in your garage.

Causes and Solutions

Thankfully, when it comes to this kind of water damage, the causes tend to be blissfully few, from the simple and cheap remedy to the not so simple and not so cheap repair:

• Leaving the garage door open: We’ve all left the garage door open on numerous occasions, and our kids seem determined to do it, if for no reason other than to drive us crazy. But not only does leaving your garage door open leave your home exposed to thieves and intruders, but as the largest opening into your home, an open garage door can also let in A LOT of water during inclement weather. Keep it closed and you can help protect your home from being exposed to water and water damage.

• Worn out weather stripping: You know what we’re talking about, right? That rubber flappy strip that (at the very least) runs along the base of your garage door and (if you want to do things right) should run along the left and right edges as well. When this stripping dries out from age and use, it will crack and crumble until it no longer creates a sufficient seal on your garage door. This means water can find its way into your garage, sometimes in significant quantities, when rainfall is particularly heavy.

• Damaged garage door panel: For the most part, garage doors these days are segmented, consisting of three to five panels that roll up and down on a track. When one of these panels gets damaged— for example, someone thinks the car is in “drive” when it’s really in “reverse” and BAM—water can seep into the garage through cracks in the panel itself or where the door has pulled away from the garage door frame. Inspect your garage door before each rainy season and check for any bent panels that might cause problems. If you find damage, call in a professional to see what can be done.

• Leaky water heater (if in the garage): Water heaters can leak from time to time and for a variety of reasons. If you keep yours in the garage and it happens to leak, you’re looking at risk for potential water damage. The name of the game on this one is to perform regular upkeep and inspections in order to catch leaks early or before they even start. Water heaters can be tricky business, which means we suggest calling in a trained professional to help out with any problems.

• Leaky garage roof: Just like roof leaks over any other part of the house, a leaky garage roof can lead to damage of property. Our advice? If you think you have a leak, call in a professional to inspect and repair the roof. Don’t try to fix it yourself – it might be dangerous! 

• Clogged roof gutters around the garage: That’s right. Somehow everyone’s favorite chore didn’t get done. Water backed up during heavy rain, ran over the gutters near the garage, and either seeped through a leaky roof or pooled at the base of the garage. Such pooling—if the water stands there for an extended time—can saturate the foundation with water, which is generally bad news. If the saturation gets bad enough, the water can seep out through your garage’s cement floor. Solution? Clean out the gutters on a regular basis. 

Consequences of Water Damage in the Garage

Regardless of how the water gets in, flooding in your garage can lead to some frustrating and costly damage. Such damage can include:

• Ruined personal possessions: To one degree or another, most of us use our garages to store stuff. Furniture, books, clothes, power tools, and so on. The monetary investments we make in such things can be colossal, and unfortunately water damage can wipe it all away out without any warning. But it’s not just money that we risk losing; it’s those sentimental, irreplaceable items like the quilts your dear departed grandmother made for you when you were a baby or the cheap wine glasses you and your spouse used after getting married. You can never find those items again, and that can be a tough pill to swallow once they’re gone. 

• Structural damage to the garage itself: Trust us. You don’t want any of this noise. With standing water in or against your garage, you run the risk of that water seeping into your garage’s wood framing. This can lead to warping, swelling, and even rotting of the wood, all of which can result in structural problems that require repair. That will cost you a pretty penny. As we said above, if the standing water is just outside the garage due to clogged gutters (or improper landscaping), that can lead to problems with your home’s foundation, which will cost you an even prettier penny to resolve. 

•Mold and mildew: Damp cardboard boxes and clothes, books, and the like; dark, perpetually damp corners: such places are breeding grounds for mold and mildew. Nasty stuff, and if you have anyone with certain allergies in the house, possibly a health risk. Not only that, but mold and mildew can be tough to get rid of, often requiring a professional abatement team to come in and eradicate it. Fortunately, SERVPRO of Anaheim Hills is a professional water damage and mold remediation company that deals with cleaning up all signs of water damage and mold. It doesn’t where the damage is, we’ll be able to clean it up.

We recently received a call from a homeowner who found signs of water damage in her garage. She had noticed that her garage ceiling looked a bit strange. And when she touched the ceiling, she could feel that it was soaked with water. That’s when she knew she would need some professional help. 

The homeowner first called her plumber, who identified a pipe leak in the ceiling. But in order to clean up the water damage, the plumber referred her to SERVPRO of Anaheim Hills. She immediately gave us a call. 

Once we got her call, we sent out Project Manager, Uriel Valencia, to inspect the damage done to the home. His inspection showed that the water damage was contained to the garage but if they didn’t move fast, it could spread to other parts of the home. He immediately called one of our Crew Chiefs to come out with our team of talented technicians to get started on the cleanup process. 

The SERVPRO of Anaheim Hills team was able to remove the water damage by setting up drying equipment to make sure that the entire area was dried. Fortunately, the water did not spread to other areas of the house and our team was able to eliminate the damage without any removal needed. 

The homeowner loved our work. She was pleased with how efficient and thorough we were with removing the damage from her garage. If you find water damage in your garage, or anywhere else in your home, contact SERVPRO of Anaheim Hills today! We’re the experts in water damage and mold remediation.

A Kitchen Slab Leak Damages an Entire Anaheim Home

5/25/2016 (Permalink)

It doesn’t matter if it’s a house, condo or apartment – slab leaks are never welcomed by its residents. That’s because they are messy and always leaving a huge amount of water damage behind. Fortunately, SERVPRO of Anaheim Hills knows how to clean up the mess for you. If you find water damage caused by a slab leak or any other type of leak in your home, contact us today. We’ll be able to put your house back together. 

A homeowner in Anaheim recently called us after he detected a slab leak in his kitchen. Unsure of how bad the damage was, he made a quick call to SERVPRO of Anaheim Hills. Our Project Manager, Cesar Arcila, made it out to the home right away to perform an initial inspection. 

Cesar discovered that there was more damage than what the homeowner originally had thought. The water had spread throughout the kitchen and into the dining room, family room and hallway of the home. He knew that this was the perfect job for SERVPRO of Anaheim Hills to handle, so Cesar called Crew Chief, Edwin Ramirez, to help create an action strategy. 

With some help from SERVPRO of Anaheim Hills’ team of talented technicians, we first removed the laminate flooring in the dining room, hallway and kitchen. Then, the kitchen drywall and carpet in the family room had to be removed as well. Fortunately, we were able to save the drywall in the dining room, family room and hallway. We completed the removal process by placing six air movers and one dehumidifier in the space in ensure that there was no more water damage in the home. 

The homeowner was extremely pleased with our work. They know that they can count on us in the future if they ever have any other water damage problems. If you detect water damage in your home, give SERVPRO of Anaheim Hills a call today! 

SERVPRO of Anaheim Hills Fixes Water Damage Again

5/20/2016 (Permalink)

The last thing you want to hear from your plumber is that they’ve discovered another pipe leak while fixing an existing leak. That’s because it usually means there is more damage to clean up, causing more stress on the homeowner. If this happens to you, call a professional like SERVPRO of Anaheim Hills to clean up the damage. We are an expert in water damage removal and mold remediation. 

We recently had a homeowner contact us after we had just completed a water damage service call at their home the previous week. While the plumber was finishing up fixing the pipe that had caused the initial water damage, he discovered another leak in a different area of the same pipe. He immediately brought this to the homeowner’s attention and fortunately, they knew just who to call!   

At SERVPRO of Anaheim Hills we often get repeat customers, but we were a little surprised to get another call from this homeowner so soon. We sent out Project Manager, Cesar Arcila, to check out the damage. Upon his inspection, he discovered the water had soaked through the bathroom wall and into the master bedroom.  

Since the homeowner had just replaced the carpet in the bedroom and were still in shock that they were dealing with anther water damage problem, we wanted to get on this ASAP so we could save their carpet. Crew Chief, Joseph Merino, showed up with his team of experts and they got to work right away. They extracted all the water from the carpet and set up air movers and dehumidifiers to dry the carpet and drywall. Thankfully everyone acted quickly and we were able to save the new carpet and the drywall as well.

Once again, this homeowner was very thankful for our quick response time and expert service. Although they hope they don’t need us again, they will definitely call upon SERVPRO of Anaheim Hills if they ever have another water damage emergency in the future.

Water Heater Leak Causes Water Damage in an Anaheim Home

5/18/2016 (Permalink)

A home’s water heater can help with a variety of tasks, from keeping your showers warm to assisting in cleaning your dishes. But unfortunately, water heaters can also cause a considerable amount of water damage to your home if they are not maintained properly or checked on a regular basis. If you find a leak coming from your water heater, be sure to call SERVPRO of Anaheim Hills. We can help with any water damage and/or mold remediation services you may need. 

We recently had a homeowner in Anaheim contact us through our call center regarding their leaking water heater. It had caused some water damage to their hallway as well as to the closet the water heater was stored in. As soon as they discovered the leak, they called SERVPRO of Anaheim Hills to clean up the damage. 

We immediately sent Project Manager, Cesar Arcila, out to the home for an initial inspection. After looking at the damage, Cesar knew this was the perfect job for SERVPRO of Anaheim Hills. So he called Crew Chief, Saul Macias, and asked him and our team of technicians to come to the house and get the removal process started. 

The team knew that the hardwood flooring and baseboards would have to be removed, but the homeowner was having guests stay over, so we had to wait a few days to get started on the demolition. Once the homeowner was ready for us, we removed the flooring and baseboards and then set up a dehumidifier and an air mover to completely dry out the space. 

The homeowner was so happy with our work and patience throughout the project. They let us know that they would definitely be using our services again in the future. If you have any water damage or mold remediation problems that need to be cleaned up, let SERVPRO of Anaheim Hills take care it and give us a call today! 

How Your Home Appliances Can Cause Water Damage

5/13/2016 (Permalink)

SERVPRO of Anaheim Hills knows that when it comes to assessing your home appliances for water damage risks, it’s important to keep this simple rule in mind: if it’s got a waterline, it’s a potential problem. But fear not, with a little knowledge and some regular upkeep, you should be able to ward off disaster before it strikes.

In most homes, there are four appliances you need to keep an eye on. Here are those appliances and how to minimize the chance of water damage in your home:

1. Dishwasher

This is one of the biggest culprits in your home when it comes to causing water damage, and with good reason. When it’s running, you’ve got a significant amount of water going, and odds are you run it once a day, every day. This creates the kind of wear and tear that might eventually lead to two inches of water on your kitchen floor.  

Here’s what you want to keep an eye on:

First (and yes this one’s a no brainer), make sure you use both the correct dishwasher soap and the correct amount. Use the wrong kind or too much of the right kind, and you might be looking at a bubble party right there in your kitchen.

Second, periodically clean out the dishwasher strainer. When this becomes clogged with food and soap residue, the dishwasher can overflow.

Third, inspect your dishwasher’s float switch. This is the little device at the bottom of the dishwasher tub. Water rises as your dishwasher runs, and the float rises with it. When functioning properly, the float reaches a certain height and switches off the float switch. This stops water from running into the dishwasher. Clearly, you’re in trouble when this little guy stops working.

2. Refrigerator

While perhaps less of a risk than your dishwasher, your refrigerator still requires a little T.L.C. to make sure you don’t come home from work one day to a swimming pool in your kitchen.

First, you should inspect and clean the drain line at least twice a year. All refrigerators deal with excess condensation due to changes in temperature when opening and closing the door. This moisture collects at the bottom of your refrigerator and the drain line, well, drains it away. Food, mold, and other nasty items can accumulate in the line and ultimately block it. Let that go long enough and you’ll have an overflow on your hands. To avoid this, flush the drain line with water and bleach twice a year.

Second, if your refrigerator makes ice or has its own water filter and spigot, it necessarily has a water line. Sometimes water lines leak due to cracks or loose connections, and sometimes they pull clean away from your refrigerator and leave you up to your ankles in water. Whenever you, clear out the drain line, make sure you give the water line an inspection.

We at SERVPRO of Anaheim Hills had a homeowner call us concerning her leaking icemaker attached to her refrigerator. Unsure of how much damage there was, she did a Yelp search of the best water damage companies and SERVPRO of Anaheim Hills was at the top of the list.

As soon as we got her call, we sent Project Manager, Jonathan Arcila, out to the home. His initial inspection showed that the damage was confined to just the kitchen and knew that SERVPRO of Anaheim Hills was the right company for the job.

Crew Chief, Cesar Arcila, and our team of technicians were then sent to the home to start the cleanup process. They removed the damaged drywall in the kitchen and set up drying equipment to ensure that there was no more excess water.

The homeowner was so grateful for our excellent service. She told us that she would call us again for any of her future water damage restoration needs.

3. Water Heater

Like your dishwasher, your water heater gets used on a daily basis, which means it has plenty of opportunity to wreak havoc if it doesn’t receive proper care.

First, check the temperature and pressure valve and be sure run water through it to wash away blockages. The T & P valve can be found on the side or the top of the water heater tank. When functioning properly, it regulates the temperature and pressure inside your tank, which, among other things, makes sure your water doesn’t get too hot and your tank doesn’t, well, explode. Also, when functioning properly, water should not leak from the T & P valve.

Second, check the water line for a proper connection to the water heater and for any cracks in the line itself.

Third, if steps one and two prove to not locate the source of your leak, the culprit might be cracks in the tank itself, at which point only a new water heater will fix that problem.

There was a couple in Anaheim who discovered a leak in their water heater. They first had their plumber come out to fix the appliance, but to properly remove the water damage, the plumber suggested that they call SERVPRO of Anaheim Hills.

We received their call in the morning and our Project Manager, Chris Trejo, was at the home that same day to perform an initial inspection. He knew this was the perfect job for SERVPRO of Anaheim Hills, so he started to set up drying equipment as he waited for the rest of our crew to arrive.

Crew Chief, Edwin Ramirez, and a few of SERVPRO of Anaheim Hills’ technicians arrived shortly and immediately got to work. The drywall and some of the carpet in the garage had to be removed along with some drywall in the bedroom that shared a wall with the garage. We then tested for asbestos and performed an asbestos abatement.

The homeowners were so thankful for our work. We were happy to help them out!

4. Washing Machine

Washing machine overflows and leaks can prove to be destructive due to the significant amount of water they often use, especially with larger loads of clothing. And if your laundry room is in the house rather than the garage, you could be in for some costly repairs.

First, (and yes, this one’s still a no-brainer), make sure you are using the correct soap and in the correct amount.

Second, check the water lines and connections. This includes the inlet connections. Consult your washing machine owner’s manual to find yours.

Third, if these don’t appear to be the problem, you’re likely looking at an issue with the center post gasket, the air dome seal, the outer tub seal, or the pump. Though you can find all of these via your manual, you might be better off calling in a professional to diagnose and remedy such problems.

While the water damage done by these four home appliances can be considerable, the good news is that proper use and regular upkeep should help you detect potential problems before any damage occurs. Much of that detection and maintenance can be done on your own, though there’s really no substitute for calling in a trained professional like SERVPRO of Anaheim Hills who knows just what to look for and how to help. Contact us today for all of your water damage and mold remediation needs!

How a Homeowner’s Quick Response to a Slab Leak Helped Lessen the Water Damage

5/11/2016 (Permalink)

When it comes to water damage, a quick response is key. As soon as you notice something wrong with any of your pipes, you should immediately call us and have us take a look. Maybe it’s a quick fix or there might not be anything wrong at all, but if you do have water damage and put it off, the damage could be considerably worse. It could even lead to mold damage, which could put you and your entire family’s health in danger. So call us at SERVPRO of Anaheim Hills as soon as you can, and we promise to be there as soon as possible.

An Anaheim homeowner called us recently after he noticed that the laminate flooring in his hallway was starting to peel. He knew he needed a professional’s help, so he called SERVPRO of Anaheim Hills after seeing one of our advertisements. As soon as he found out that we worked well with his insurance, he had our Project Manager, Uriel Valencia, come to his home. 

Uriel arrived at the home and started his initial inspection. He looked into the source of the damage and found it was a slab leak. He also found the closet, family room and hallway had also been affected by the water damage. He knew SERVPRO of Anaheim Hills was the best company for the project. 

He called our Crew Chief, Edwin Ramirez, to come out to the home and lead our technicians in the water damage removal. The technicians showed up as soon as we put a call out and started the work. We ended up removing some of the laminate flooring in all three rooms, but saved all the tile in the bathroom. Once the water damage was removed, we set up a dehumidifier to make sure that every ounce of water was gone.

The homeowner was so excited that the damage was minimal. We told him it was all thanks to him—without his quick response, the damage could have been so much worse. He told us he was absolutely going to call again if he ever noticed any more water damage in his home.

Anaheim Homeowner Calls on SERVPRO of Anaheim Hills for Help

5/6/2016 (Permalink)

The last place you’d think a leaking pipe would be is in a wall that is nowhere near a water source.  But we forget that the water has to come from somewhere and oftentimes the plumbing in our home runs through our walls.  Of course, this is no surprise for our team at SERVPRO of Anaheim Hills, as we’ve dealt with water damage originating from a variety of different areas in the home. Wherever the water damage might be, the best thing to do is to act quickly and call a water damage professional like SERVPRO of Anaheim Hills right away.

A homeowner in Anaheim noticed some moisture on a wall in their bedroom.  They had dealt with water damage in the past and knew how important it was to call out a professional at the first sign of the water damage.  So they immediately put in a call to our call center.

Once we received their call, we dispatched Project Manager, Cesar Arcila, to go out and assess the situation.  Upon his inspection, he discovered that the water damage, although small, had soaked down to the carpet and through the wall, affecting the adjacent family room.  SERVPRO of Anaheim Hills was definitely the right company for the job!  To make sure the water didn’t spread any further, Cesar called on Crew Chief, David Macias, and our team of talented technicians to come and start the removal process.

Between the homeowner’s immediate call and our quick response time, the water damage was minimal.  Our crew was able to save the carpet and the drywall in both rooms.  We used a special technique to ‘float’ the carpet away from the pad, which helped it to dry out. We then placed an air mover in each room to completely dry the carpet and drywall.  

The homeowner was so happy that we were able to act quickly and prevent this water damage from being extensive and costly.  They knew they had made the right decision by calling SERVPRO of Anaheim Hills.

Sink Pipe Bursts and Causes Water Damage in Anaheim Home

5/4/2016 (Permalink)

One of the most common places we see water damage originate from is a broken pipe. Whether it’s under your kitchen sink, in your bathroom toilet pipe, or anywhere else in between, water damage does not discriminate. As soon as you start to notice any water leaking, call us at SERVPRO of Anaheim Hills. We will make sure to get to your home immediately and start the work so the water damage doesn’t spread.

A homeowner in Anaheim called us recently after a pipe underneath her bathroom sink broke and started to flood the house. The homeowner had immediately called the plumber, who instructed her to turn off her main water and then call SERVPRO of Anaheim Hills to have a look at the water damage. 

We were able to immediately send our Project Manager, Uriel Valencia, to the scene. He performed his initial inspection and found that the bathroom, master bedroom and closet had all been affected by the water damage. He knew it would be the perfect job for SERVPRO of Anaheim Hills. He called our Crew Chief, Gilbert Julian, to come out and lead the technicians in the water damage removal.

We ended up removing padding in the bedroom and closet as well as some drywall in the bathroom. Thankfully, we were able to save the carpet and drywall in the master bedroom and bathroom! Once that was done, we set up two air movers and one dehumidifier. The homeowner had a very busy schedule, but we were able to accommodate her hours with a lockbox on the home. 

The homeowner was so happy with our work! She loved that we were able to save so much of the house while still keeping her home safe from mold and water damage. She told us she would tell all her friends about the excellent work we did and would be using our services again in the future.

Does My Homeowner’s Insurance Cover Water Damage?

5/2/2016 (Permalink)

It’s one of the most common questions our clients have. And with good reason. When water damage occurs in your home, the consequences can be devastating, and proper repair by qualified professionals can require a significant financial investment. Of course our clients want to know if they can rely upon their insurance company to step in and help out! Who wouldn’t?

Before we answer that question, however, we need to acknowledge where our expertise lies at SERVPRO. When it comes to water damage repair, you won’t find more knowledgeable technicians or professional service. When it comes to insurance coverage, we can only speak from our experience with our clients. Only your insurance provider can answer your questions regarding the specific details of your coverage.

From our experience, we have found that:

Yes, You’re Insurance Covers Water Damage! (But With Some Exceptions)

There’s hope! Homeowner’s insurance typically covers water damage in your home. However, that hope comes with a few provisos:

1. Homeowner negligence: If the water damage in your home results from a sudden occurrence that you can reasonably claim was out of your control, you are likely to receive coverage. For instance, out of nowhere your washing machine spews water over your upstairs laundry room for eight straight hours while you are at work. If the washing machine malfunctioned for reasons other than poor maintenance, insurance coverage is likely. If, instead, the water damage comes from a leaky water line hooked to the washing machine—something insurance companies argue falls under the homeowner’s responsibility to inspect and resolve—coverage is unlikely. 

2. The Water Source: Consider our above example. Say that washing machine did malfunction and cause water damage. While insurance will likely cover the resulting damage, it will not cover the costs to replace or fix the washing machine. That will be a matter to take up with the washing machine manufacturer or the retailer who sold it to you. This applies in most instances, regardless of the water source.

3. Sewer and Drain Overflow: Homeowner’s insurance does not cover damage resulting from outside sewer and drain overflow. It is, however, often possible to purchase coverage dedicated to such occurrences.

4. Flooding: Like sewer and drain overflow, coverage for flood damage requires a separate policy. By flooding, we mean specifically the kind that occurs from rainfall, overflowing bodies of water like lakes and rivers, etc. If your basement floods because of that malfunctioning washing machine, your homeowner’s insurance will likely cover the damage that results.

Homeowner Insists SERVPRO Help with Entire Water Damage Cleanup

4/28/2016 (Permalink)

At SERVPRO of Anaheim Hills, we have so many different services we can provide when it comes to water damage, mold remediation and everything else in between. We trust that we can help you in as many facets of the project as possible. We also believe that we are the best company to assist you with your water damage needs, so as soon as you notice something wrong, feel free to give us a call!

A homeowner in Anaheim recently called us after they noticed there was water seeping up through the floors of their hallway. They had first called their plumber, who diagnosed the leak and told them that they absolutely needed SERVPRO of Anaheim Hills to come out and take a look. Our team was so quick to respond and perform our inspection, the homeowner was thrilled! When our Project Manager, Cesar Arcila, gave her the news that the master bedroom, bathroom and hallway were all affected, she immediately called her insurance company.

The insurance company told her that she’d also need asbestos testing in her home before we did any removal and that she should call a separate company for the testing. Due to our quick response and great reviews, she insisted that we do the asbestos abatement as well. The insurance company agreed.

We called our technicians out to the scene and we got to work immediately. We ended up going in and removing the carpet in the bedroom as well as the wood in the hallway. After the asbestos abatement was complete, we were able to place down three air movers and one dehumidifier.

The homeowner was so happy with our work! She loved that we were always accessible and that our work was so incredible. She told us there was no doubt in her mind that she would be using our services again in the future!

Is your bathroom a breeding ground for water damage?

4/22/2016 (Permalink)


If you’re a fan of long showers or relaxing baths, the bathroom in your home may feel like a spa without the expensive treatment cost. But if not taken care of properly, the bathroom can also become a breeding ground for mold and water damage. Taking care of your bathroom requires more than just the aesthetic touch. While new towels, a designer vanity, and new fixtures can customize your bathroom to your liking, just as important is a routine that makes sure the bathroom has the proper ventilation to not trap water and that the plumbing is maintained so it doesn’t lead to massive leaks.

Unfortunately, water damage can creep up on us. That means your bathroom may be suffering from water damage without you even knowing about it. Yet, the longer you wait to address the problem, the more serious it becomes.  Discovering water damage early will help you save money in the long run. 

Do you smell something musty after you shower? That may be a sure sign that water damage is lingering somewhere in your bathroom. There may not even be a visible sign yet, but the smell should alert you to have it checked out. There could be a few causes for this. If the smell persists even after the shower is cleaned and dry, you may have a leak behind the wall or in a hidden crack.

Is the paint on your wall or ceiling starting to crumble or crack? The drywall may be absorbing water, which makes it softer to the touch. The walls may also appear to be crooked. If you notice this on your walls in the bathroom, it’s time to call a professional like SERVPRO of Anaheim Hills.

Do you notice stains on the floor of your bathroom? Hopefully your bathroom floor consists of tile or some other material that is meant to endure exposure to water. But if there is a hidden leak, you may start noticing discoloring or buckling in your floor. Once again, this is a sign that you should get a professional involved. Or does your toilet have water stains around it lately? This is another potential sign of future water damage in the bathroom.

If you notice any of these problems, your bathroom may be a breeding ground for water damage. To be proactive, make sure you always inspect your entire bathroom for these signs. If you run into any cracked tiles, make sure to take care of them right away so the water doesn’t go into the walls and start creating water damage or wood rot. Try pushing them a bit. If they give with your push, it may be a sign that water damage has already started developing. And of course, whenever you are using the bathroom, make sure to open a nearby window and turn on the exhaust fan. It’s crucial to keep humidity levels low to prevent the spread of moisture in the air.

The bathroom is a high-risk room in the home when it comes to water damage. And once water damage starts in the bathroom, there is also a risk that it will spread to other areas of the home. For example, we had a homeowner who had an upstairs bathroom flood. The water damage then overflowed into the kitchen below it. The water overhead saturated through the walls and ceiling of the kitchen and even into the flooring As a result, once we were called on to the scene, the laminate flooring and ceiling had to be repaired. SERVPRO of Anaheim Hills has worked as the water damage restoration experts for many clients just like this. We use our state-of-the-art equipment to extract the water and dry the area as quickly as possible. If you think there is a chance that your bathroom has become a breeding ground for water damage, call us today. 

An Anaheim Home in Need of SERVPRO’s Emergency Services

4/22/2016 (Permalink)

When you think of an emergency, you might think of a hospital or some other medical service being provided. But in the water damage world, there are lots of emergency situations that homeowners might find themselves in at any time of the day. That is why SERVPRO of Yorba Linda/Brea has technicians available 24/7 to respond to any water damage emergency you may have.

We recently received a call on a Sunday evening from a homeowner who discovered water coming through a wall in their entryway. Unsure of what to do, they did a quick search online and found that SERVPRO of Yorba Linda/Brea offered 24-hour emergency services.  They gave us a call right away.

We immediately dispatched Project Manager, Cesar Arcila, to the home to do an inspection.  He discovered that there was a pinhole leak in one of the pipes and the water damage wasn’t only in that one area. Instead, it had traveled through the walls from the entryway and made its way into the kitchen, family room and living room. He knew that they would need to get started on this project right away, so he called on Crew Chief, Marcos Ambriz, to come out with his crew and begin the work.

The homeowner had a few concerns about how the water damage would affect them. Their first concern was that they had a son with severe asthma and were worried about the air quality. They also had very sentimental items on the walls of the kitchen and living room that they wanted to keep safe. We assured them that with our equipment, we could control the air quality for their son.  We then covered all of the items on the walls to protect them from any damage.  We were able to save the cabinets and hardwood floors in the kitchen by setting up a drying system that is specially designed to remove water damage from wood flooring.  We then set up a dehumidifier and two air movers in the entryway, two more air movers in the kitchen and two air scrubbers to purify the air.

Once the job was complete, the homeowner was still somewhat concerned about their air quality, so we left an air scrubber for an additional two days to ease their minds.  The homeowner was so happy they had called SERVPRO of Yorba Linda/Brea and gave us a great review, promising to call again if they ever needed us.

Slab Leak Requires Water Damage Services from SERVPRO of Anaheim Hills

4/20/2016 (Permalink)

We at SERVPRO of Anaheim Hills are experts in removing all types of water damage from your home, including water damage caused by a slab leak. We know slab leaks are scary for homeowners, so we do everything in our power to help keep you and your home as safe as possible. Slab leaks spread, and fast, so calling us in a timely fashion is absolutely imperative. We will come out immediately and know exactly what to do to stop the spreading right in its tracks. So give SERVPRO of Anaheim Hills a call today for any and all of your water damage needs.

A Ladera Ranch homeowner called us after noticing his floor was never completely dry. He knew that he needed help—and fast. He had called his plumber, who came out to the home immediately and diagnosed the slab leak. Unfortunately, the plumber told him that he’d need a professional water damage removal company to come out to the home and inspect everything. The plumber said that SERVPRO of Anaheim Hills would certainly be the best company in the area to get the job done, so the homeowner gave us a call.

Our Project Manager, Uriel Valencia, came to the home as soon as we received the call. He performed his initial inspection and found that there was damage throughout the entire kitchen. He knew our technicians would be perfect for the removal, so he called our Crew Chief, Irinero Chavez, to come out and lead our technicians in making the home safe again.

The removal process consisted of removing the cabinets and the drywall. Once we did that and extracted all the water, we placed down our high-powered drying equipment to ensure that everything was safe from any potential mold growth.

The homeowner was so pleased. He knew that the slab leak could have been infinitely worse if we had not responded so quickly. More than that, he knew that our high-quality and efficient work helped save and restore his home back to normal. He told us that he’d call us again in the future if he ever experienced more water damage!

SERVPRO of Anaheim Hills Saves Ladera Ranch Home From Water Damage

4/8/2016 (Permalink)

A pinhole leak can be troublesome. That’s because they are very small, which means they can go undetected for a long period of time. SERVPRO of Anaheim Hills is no stranger to cleaning up this type of water damage. When you see moisture, the best thing to do is to give us a call right away; the sooner you call, the less water damage you’re likely to have done to your home.

Recently a homeowner in Ladera Ranch gave us a call because she noticed moisture on the wall between her garage and laundry room. Her friend had experienced water damage in the past, so she knew she needed to have a professional come out ASAP to avoid further damage to her home.

After searching the Internet and reading so many great reviews for SERVO of Anaheim Hills, she decided to give us a call. She spoke to one of our staff members and scheduled an appointment with our Project Manager, Cesar Arcila, to come out and evaluate the water damage. From his years of experience, he knew immediately that it must be a pinhole leak, so he called out Crew Chief, Edgar Gerbacio, to take care of the water damage. 

Edgar arrived with his crew and they got to work on removing the cabinets and drywall in the garage. They then placed down drying equipment to remove the moisture: four air movers and a dehumidifier in the garage along with one air mover and one dehumidifier in the laundry room. Due to the homeowner’s quick thinking to call SERVPRO of Anaheim Hills right away, we were able to save the drywall and the flooring in the laundry room.

The homeowner was extremely pleased with our response time and professionalism. After the job was completed, she sent an email to our office letting us know that our team did a great job. We’re thrilled to add another happy homeowner to our long list of satisfied customers.

Pipe Leak means Water Damage and Drywall Removal in Fullerton

4/6/2016 (Permalink)

No one ever wants to have their home seemingly torn apart. That’s what makes water damage so tough—knowing that something out of your control is ruining the home you’ve invested so much time and money in to over the years. But it’s all okay! SERVPRO of Anaheim Hills is here and ready to help you take care of your home. We specialize in water damage and will do everything in our power to save your home, as long as you and your family are safe from potential mold growth.

A Fullerton homeowner called us recently with a pipe leak in their family room. The homeowner had noticed one day that the drywall was really soggy in some patches, so she had called her plumber to see if he could help her out. Her plumber came out and noticed that there was a pipe leak in the wall. He suggested the homeowner call SERVPRO of Anaheim Hills to come take a look.

We received the call and sent our Project Manager, Uriel Valencia, to the home to perform an initial inspection. His inspection showed that the drywall was severely saturated, but he knew SERVPRO of Anaheim Hills would be the best company for the job. With the homeowner’s approval, we were able to send our Crew Chief, Jose Melgar, to the home to lead our technicians in the removal.

Our talented technicians ended up having to perform an asbestos test, based on the age of the house. When the test came back positive, we performed an asbestos abatement so we could be sure that everything was removed safely. From there, we removed drywall and sanded the studs to make sure that everything dried properly. Finally, we set up our high-powered drying equipment so there would be no chance of mold growth in the future.

The homeowner could not have been more pleased with our work! She was happy our removal was so minimal, but more importantly, she was happy that her house was safe. She told us she would absolutely be using our services in the future if needed.

5 Reasons To Call SERVPRO When You Have Water Damage

4/1/2016 (Permalink)

1. Trained Employees

Expertly taught at SERVPRO’s own training facility, our employees meet all relevant IICRC certifications for restoration of damaged property. Training takes place on an ongoing basis to ensure our staff stay up-to-date on industry standards and developments. 

This is especially important for our project managers who are the first to arrive on site. They conduct the initial inspection to determine if water damage has occurred, and if so, the extent of the damage. SERVPRO of Anaheim Hills also takes customer service very seriously with all our employees. When a SERVPRO of Anaheim Hills project manager arrives at your home, you will receive excellent service and detailed communication on the status of your home or business. We do everything possible to make sure you feel comfortable having us work in your home. 

Read more about our rigorous training here. 

2. Fast Service

With water damage, the longer you wait to address the problem the worse the damage gets. Because every second counts, SERVPRO offers emergency services around the clock, Monday through Sunday—even on holidays. If you live in North Orange County, you can rest assured we’ll arrive at your home as quickly as possible and begin extracting water from leaks and flooding right away.   

This prompt arrival is something we are very proud of at SERVPRO of Anaheim Hills. Many clients have seen their homes saved from much worse damage because we were able to get to work right away. This could mean saving drywall or wood floors from having to be replaced. Time really is of the essence when it comes to water damage and SERVPRO’s technicians are quick to determine the problem and implement a solution.  

Read more about our fast service here. 

3. Advanced Technology

At SERVPRO, we’ve committed ourselves to offering our customers the best possible service available. To accomplish this, we stay up to date with all methods and technologies relevant to our business. In fact, across the board, we have implemented the most cutting edge technologies on the market. This includes equipment used to detect and measure moisture, extract water, dry out properties and possessions, and remove odors. Not to mention, we use only the most effective sanitizing products. 

Read more about our advanced technology here.

4. Proven Success

Day after day, week after week, we bring our services to homes suffering from water damage of varying severities. And day after day, week after week, we create new success stories and leave our clients satisfied.

Just recently we had a homeowner in Anaheim Hills call us after noticing the laminate flooring in their home was wet. After monitoring for a few days they realized it still wasn’t drying and would need to be looked at by a professional. They found SERVPRO of Anaheim Hills based off our excellent online reviews. Our expert team of technicians arrived quickly and removed the water damage that was affecting multiple rooms in the home. Then we set up drying equipment to dry out the entire house as well as serve as a safety precaution for mold in the future. They were so thrilled with our work and commented that the entire team was very professional and friendly. They found us based on the great reviews of past customers and now said they would be one of those customers who eagerly recommended our services to their friends and family. 

Want to know more about our many happy endings and satisfied customers? Check out our blog!

5. Local attention with national footprint

We at SERVRPO of Yorba Linda/Brea pride ourselves on being active members of the community. Because it’s our community too! Locally owned, we care about our North Orange County neighbors and their needs. With the resources of a national company at our disposal, we’re able to offer our neighbors the very best service available. 

These are just a few reasons SERVPRO of Anaheim Hills should be the first people you call when you notice water damage in your home or at your business. It is an honor to serve this community. 

SERVPRO to the Rescue for a Placentia Homeowner

3/28/2016 (Permalink)

Water damage is bad enough, but when it comes from a sewer line, it then becomes a hazardous situation. SERVPRO of Anaheim Hills is the restoration company you want to call in this situation. There are three categories that define water damage and sewer water is in category three, which is the most dangerous category of them all. But fortunately, at SERVPRO of Anaheim Hills, we know just how to handle a clean up of this magnitude.

We received a call recently from a Placentia homeowner who was in desperate need of our services. They searched the Internet for restoration companies and SERVPRO of Anaheim Hills was at the top of their list. After reading a few reviews, the homeowner was confident that we were the right company for the job.  

Once we received the call, we knew we needed to get out there right away. Project Manager, Jonathan Arcila, was sent out to the home to assess the situation. After inspecting the home, Jonathan discovered that the damage was not contained in the bathroom alone, but that it had leaked through the floor and was starting to affect the ceiling of the family room below as well. Because of the source of the water damage, he knew this needed to be taken care of right away, so he called on Crew Chief, Gilbert Julian, to get started on the job.  

Once our crew arrived at the home, we began to remove the flooring in the bathroom along with all of the wet drywall. We then moved downstairs and removed the ceiling of the family room. Because this was sewage water, we ordered bacteria testing to ensure that the home was safe. Once the soggy drywall was removed, we placed a dehumidifier to eliminate any remaining moisture.

The homeowner initially had been concerned about the impact that the water damage might have on their home. But once we were finished, they were happy to see that all of the affected areas were clean and free of water damage. They gave us a perfect 10 on our customer satisfaction survey and said they would definitely tell their friends about us.

How Your HVAC System Can Cause Water Damage

3/18/2016 (Permalink)

Your HVAC system. What a miracle it is, keeping you and your family warm through those frigid winters and cool on sweltering summer days. We all know what wonderful convenience and comfort our HVAC systems bring us. However, what most of us don’t know is that these systems can become a major source of water damage in our homes. What kind of damage? Read on to find out.

Condensation Leaks

During its normal operation, your HVAC system produces a considerable amount of condensation. If/when this water leaks, it often finds its way into your home. The damage this can cause ranges from mold buildup to major structural damage to your home. Both problems require costly labor to remedy.

With mold, health issues come into play, especially if any residents have allergies or sensitivities. Mold becomes doubly problematic when it develops in your HVAC system, which can then blow spores to every part of your home.

Once you notice a leak in your home, it is notoriously difficult to determine its source. Taking a “wait it out and see” or a do-it-yourself approach will likely only prevent your home from getting the expert help it needs, ultimately leading to more extensive water damage.

Causes of HVAC Leaks

Clog in the Drain Line:

Your HVAC system has a drain pipe designed to handle condensation buildup. When this pipe becomes clogged by dirt, rust, or mold, the HVAC drain pan will fill and eventually overflow. This is the most common cause of HVAC leaks.

Drain Line Disconnection:

A common sign of improper HVAC system installation, loose pipe fittings are also a common cause of HVAC leaks. When fittings are secured poorly, over time they grow looser and looser until, eventually, the drain pipe disconnects from the HVAC system entirely. This allows the condensation produced by the HVAC to drain directly onto floors, ceilings, etc., depending on where the unit has been installed.  

Pump Issues:

Your HVAC system’s condensate pump helps it properly manage and direct normal condensation buildup. However, when this pump becomes clogged with dirt or mold, it can no longer effectively pump the condensation. This leads to water leakage.

How To Prevent HVAC Leaks

Inspect on a Regular Basis:

Whenever you change your HVAC system air filter (every 30 to 60 days), take a moment to inspect the drain pipe for moisture buildup.

Straighten the Line:

If your drain pipe has bends or kinks in the line, this can prevent proper drainage. Also make sure the line features a sufficient decline (1/8 inch decline per 12 inches of pipe). All of this means no 90-degree elbow connections.

Check for Clogs in the Line:

While conducting your inspection, turn on the HVAC system and watch for water passing through the drain pipe. How much will depend on several factors, including overall humidity and how long the system has been running. But make sure you see some water draining. If you don’t, the line might have a clog.

Clean the Drain Pipe:

Two or three times per year, clean out the drain pipe. This can be done by attaching a small piece of cotton fabric to a piece of fishing line or nylon string. Thread the fishing line through one end of the pipe and use a vacuum cleaner or shop vac to draw the line through to the other end of the pipe. Then pull the attached fabric through the pipe. This should clean out any buildup of debris.

Call SERVPRO

At SERVPRO, we wish you the best in HVAC leak prevention. However, if you have already discovered a leak, don’t hesitate to call us. We have the knowledge and the experience to assess and solve the problem quickly and effectively.

Read About a Recent HVAC Leak Solved by SERVPRO of Anaheim Hills

SERVPRO receives calls from HVAC companies often when a pipe breaks during one of their jobs. They want to alleviate any problems at their client’s home and rely upon SERVPRO to remediate the situation fast. SERVPRO of Anaheim Hills is always happy to help.

Recently an HVAC company was working on a home in Playa del Rey when a pipe started leaking upstairs. Our Project Manager, Uriel Valencia, arrived first. He set up drying equipment and performed the initial inspection. During the inspection he discovered that the home also contained mold from a previous water damage, unrelated to the one caused by the HVAC company. There were two problems that needed to be fixed quickly.

Right away Uriel called our team of technicians to assist him with the damage control. SERVPRO of Anaheim Hills responded promptly, which helped us ensure we could dry everything on time. After the affected area was dry, SERVPRO of Anaheim Hills also helped the homeowner safely remove the mold. Part of the process includes spraying a disinfectant (anti-microbial agent) which treats the areas killing any bacteria and may aid in preventing mildew from developing.

The homeowner and the HVAC company were thrilled with the work we performed on the house. They praised our quick action, commenting that it was unparalleled and without it the damage they caused could have been much more severe. We were happy to add another pair of happy clients to the list of people who will call again for all their water damage removal needs!

Slab Leak Brings SERVPRO to an Anaheim Hills Home for Water Damage Removal

3/18/2016 (Permalink)

When it comes to water damage, SERVPRO of Anaheim Hills knows what to do and how to clean up your home in the safest way possible. We promise to come to your home as soon as we can and start the clean up immediately. Whether you’re dealing with a minor pipe leak or a massive flood with mold, we know how to handle each and every case individually. Be sure to give us a call as soon as you notice your water damage so we can work to keep you and your family safe from its effects.

 A homeowner in Anaheim Hills called us up recently after they’d noticed some of the laminate flooring in their family room was consistently wet. They knew it was something for which they would need a professional’s help, so they ran to their computer to see who was the best water damage company in the area. When they saw SERVPRO of Anaheim Hills, they called us and asked for our help.

We immediately sent our Project Manager, Uriel Valencia, to the home to perform the initial inspection. Uriel’s inspection found that there was a slab leak affecting the family room, living room, kitchen, nook and hallway. He knew it was a job that we would be able to take on, so he called our Crew Chief and the rest of our technicians to tell them to come get started on the work right away.

 As soon as we arrived at the home, we immediately got started. We ended up having to remove laminate flooring in all the affected rooms, but thankfully, we were able to save all the drywall. From there we set up some of our high-powered drying equipment to make sure everything was thoroughly dried and there would be no threat of mold in the future.

 The homeowner was so happy with our work. She loved how friendly our team was and how willing we were to help get her home cleaned. She told us she would absolutely be calling us again in the future if she needed any other water damage help!

Slab Leak Creates a Messy Situation for a Homeowner in Lake Forest

3/14/2016 (Permalink)

When you discover an unexplainable pool of water on your floor, no homeowner wants to hear that the water is coming from a slab leak. This is because it usually means a costly and time-sensitive repair is in your future.  Because a slab leak is trapped between the slab and your flooring, water damage from this type of leak can go undetected for weeks, leaving a hefty removal process. But no job is too big for SERVPRO of Anaheim Hills. Whether it’s a slab leak or a flood, we are capable and ready to handle any type of water damage removal!  

Recently, a homeowner in Lake Forest discovered an excess of water on her floor and called her plumber out. Her plumber detected that the water was coming from a slab leak. While the plumber fixed the leak, he told her to call SERVPRO of Anaheim Hills to remediate the water damage, which is exactly what she did. 

The homeowner didn’t waste any time calling SERVPRO of Anaheim Hills and we immediately dispatched Project Manager, Uriel Valencia to assess the situation.  Once he arrived at the property, he discovered that the slab leak had caused water damage to the laminate flooring in the living room, dining room and a storage closet as well.  He knew this flooring would all have to be removed, so he called our crew chief to come out and start the cleanup.  

Saul and his crew began by removing the damaged laminate flooring. Once that was done, the crew discovered that the water had traveled all the way across the rooms and up to the walls, which meant the drywall would all have to be removed as well.  After removing the water-damaged drywall, our crew sanded all of the studs to ensure that the moisture was removed and to prevent any possible mold growth.  We then placed lots of air movers and a dehumidifier to remove all the moisture from the area.

The homeowner was extremely happy with our quick response and gave us a perfect ten on our customer satisfaction survey.  She also included a note telling us she would happily refer SERVPRO of Anaheim Hills to her friends and family in need of water damage services.

Overhead Pipe Leak Means Water Damage in Anaheim

3/7/2016 (Permalink)

When it comes to water damage, SERVPRO of Anaheim Hills knows how to handle it. We work hard every day to come through and help you in your times of need. We’ve seen it all, so no matter how big or small you think your water damage is, you should always give us a call. We will do everything in our power to make sure your home is safe by the time we leave. This includes being safe from weak structures, dangerous drywall and potential mold damage. Give us a call as soon as you notice the water damage and we promise to get out to your home as soon as possible.

Recently, a homeowner in Fullerton gave us a call with a water damage problem in her garage. She had come home from work one day and noticed that the ceiling of her garage looked off. When she touched it, she realized it was squishy and that she would need some professionals to come out and help her remove the water safely. Her first call was to her plumber, who was able to diagnose the pipe leak in the ceiling. To get the water damage properly removed, her plumber told her to call SERVPRO of Anaheim Hills.

She gave us a call and we immediately sent our Project Manager, Uriel Valencia, to the home. Uriel found that thankfully the damage was contained completely to the garage, but knew that there was the potential for it to spread if he did not call the SERVPRO of Anaheim Hills team out soon. With the homeowner’s approval, he called our Crew Chief and our group of talented technicians to come out to the home. They were able to arrive right away and started setting up the containment area.

The containment area keeps the water from spreading to other parts of the house. From there, we set up a bunch of our high-powered drying equipment as well as some dehumidifiers to ensure the whole area was able to be dried. Fortunately, we were able to dry everything in place without any removal!

The homeowner was so happy with our work. She told us that we would absolutely be the first water damage company she’d call in the future if she found any other water damage in her home.

SERVPRO of Anaheim Hills Travels to LA for Help with Water Damage

3/4/2016 (Permalink)

When it comes down to it, water heaters let us maintain good hygiene. Whether it’s cleaning ourselves, our dishes, our hands or our clothes, a water heater keeps us sanitary. So when it breaks, it becomes a massive inconvenience for your entire lifestyle. At SERVPRO of Anaheim Hills, we understand this. We work hard to ensure you and your family are not inconvenienced for too long, which is why we will travel anywhere we need to be sure everyone is safe from water damage. So as soon as you notice any water damage in your home, be sure to give us a call so we can come out and help.

A homeowner in Los Angeles called us specifically after they finally noticed a water heater leak in her home. Because the water heater was in the crawl space, she had not noticed it at first and it went undiagnosed until the problem had spread. She noticed the damage only after she had noticed the floor in her kitchen buckling. She knew she needed help with the water damage, so she called her insurance agent to see who she should call. Her insurance told her to call us at SERVPRO of Anaheim Hills specifically.

Our Project Manager, Jonathan Arcila, made it to the home first to inspect the water damage. He found that the water damage had spread throughout the entire kitchen, 6 percent of the living room and 30 percent of the crawl space. As soon as he got approval, he called our Crew Chief and talented team of technicians to come to the home and get started.

First things first, we extracted all the water from the crawl space. From there, we removed the kitchen flooring as well as some drywall in the kitchen and living room. We then performed a mold remediation in the crawlspace and set up some air movers and dehumidifiers to ensure the entirety of the home was safe from any future mold.

The homeowner was so pleased with our work. She told us she had been worried about the extent of the water damage, but with our help, we had eased her stress about the whole situation. She told us she would be calling again to use our services in the future!

Five Household Tips to Prevent Water Damage

2/29/2016 (Permalink)

Water damage. It’s a major headache at best and a genuine nightmare at worst. It interrupts your life, dents your bank account, and sometimes it even destroys irreplaceable personal possessions. No one in their right mind would want to go through any of that!

The good news, however, is that there are several steps you can take to prevent water damage before it happens. While these prevention strategies might not be failsafe guarantees, if done right, they will dramatically improve your odds when it comes to avoiding the misery of water damage in your home.

1. Watch Your Garden

Flooding in your garden not only destroys your beloved flowers and plants, but it can affect patios, outdoor furniture, and even the exterior walls of your home. Using the following preventative measures will take you a long way in avoiding that fate:

• Mind What and Where You Plant: Your sprinkler lines and other pipes, while built to last, are not impervious. Trees and plants with robust root systems can, in effect, strangle and ultimately break your pipes. Know where your lines are, research your plants, and prevent that disaster waiting to happen.

 • Ditches: While all plants need water to survive, many die if overwatered. This is easy enough to control when watering them yourself. However, rainfall tends to be out of your control. When your plants become waterlogged from heavy rainfall, they often cannot survive. To avoid this, dig small ditches that can take on the excess water. These ditches can have the added benefit of diverting standing water away from the walls of your home.

2. Clean Roof Gutters

No one likes to do it. No one wants to do it. But cleaning out your rain gutter at last twice a year is a must if you want to protect you home from water damage. Doing so will help prevent:

• Foundation Damage: Your rain gutters exist to divert water from your home’s foundation. Where the gutters clog, water runs over the edges and gathers at your foundation. Over time, this process can lead to cracking in the foundation.

• Wood Damage: Your gutters are generally held in place by wooden boards. Many homes also feature wood siding. When gutters clog and overflow, woods can warp or rot over time.

• Landscaping Damage: When water is not properly diverted by your rain gutters, it will land wherever the block and overflow happen to be. Sometimes that means your garden or other landscaping features will be on the receiving end of that excess water. As we mentioned above, too much water can spell the end of your plants.

• Damage From Ice Dams: If you live in a cold climate, you know ice dams can form in your gutters whether they’re clear or not. However, those ice dams slowly melt as the weather warms, and a blocked gutter will leave nowhere for that water to go except into your roof and ultimately into your home.  

3. Monitor Water Usage

It’s not always easy to know when one or more of your pipes have a leak. They’re behind walls and underground after all. But that doesn’t mean you can’t keep careful watch over them. There’s two simple ways to do this: 

• Check You Water Bills: Look over your water bills for the past year to get a sense of how much water you use on average. If, after that, you notice any spikes in water usage that you can’t explain, there’s a reasonable chance you have a leak. 

• Install a Water Leak Detection System: Devices like Water Hero keep constant watch on your water usage, and if it detects a leak, it automatically shuts off the main water supply.

4. Be Careful About What You Pour Down the Sink

Let’s be honest, sometimes we treat our sink drains like just another trashcan in the house, especially when there’s a garbage disposal in there. When we’re talking about liquid garbage, we would much rather run it down the sink than put it in a trash bag, or heaven forbid, step outside and pour it out on a suitable patch of dirt in our yard. And the most common offender? You got it. Grease of various kinds, but especially that most beloved of all greases: bacon grease. When this seeming liquid—it’s really more of a fat paste when it cools—meets up with other residue and waste in your pipes, it binds to it and forms a solid substance perfectly designed for blocking drains and pipes. Blockages, of course, mean overflow, and overflow means water damage.

SERVPRO Packs and Saves Anaheim Home

2/26/2016 (Permalink)

There are a lot of steps that go into removing water damage from a home. First and foremost, we have to ensure the safety of your belongings. When the water damage is bad enough, this often means that we have to go in and remove things from the house for you. This is both for our convenience and for your safety. The sooner we remove the furniture from your home, the sooner we can get in and get your home safe. If we leave the furniture in, there is a higher chance that the furniture itself will get saturated and become part of the problem.

An Anaheim homeowner, however, foresaw this to be a problem. She had originally noticed that some of the drywall in her kitchen was wet and found it to be coming from her sink. She knew water damage could move fast, so she immediately called her insurance agent. Her agent told her to call SERVPRO of Anaheim Hills and to make a list of all the things in the home that needed to be removed. She did as he suggested.

As soon as her call came through to us, we immediately dispatched our Project Manager, Jonathan Arcila to the home. He performed his initial inspection and found that the pipe leak had indeed spread from the kitchen to the hallway, laundry room and garage. He knew it would be a job for SERVPRO of Anaheim Hills, so he gave our technicians a call to see how soon they could come out.

Our technicians arrived promptly after getting the OK from the homeowner and got to work as soon as they arrived. We ended up packing up everything the homeowner had on her list and moving it into a big pod for safe keeping. From there, we ended up removing drywall to find the source of the leak as well as some flooring and other pieces of drywall in each of the affected rooms. 

The homeowner was so happy with our work! She loved that we knew exactly what to do to keep her home safe from any future damage. She even gave us a great score on our final survey and promised to call again.

SERVPRO Saves Anaheim Home from Water Damage

2/24/2016 (Permalink)

No matter the severity of the water damage in your home, we are ready to help you get rid of it. We believe in fully removing any water damage from your home and drying everything so you never have to worry about mold in the future. We are equipped and always ready to remediate the problem and make your home safe for you and your family. Whether your home has flooded six inches up or you’re just looking at an old sink leak, we know exactly what steps to take to get you squared away. Give SERVPRO of Anaheim Hills a call any day and we’ll be out there as soon as possible.

An Anaheim homeowner recently got to learn about our excellent services firsthand. He had called us after he noticed his garage was starting to flood. He knew the water was spreading fast, so he had called his insurance agent to see what to do. His adjustor told him that SERVPRO of Anaheim Hills was a fantastic water damage company that was open and available at that time, which was after hours on a Sunday.

We received the call and immediately sent our Project Manager, Uriel Valencia, to the scene to take a look at the damage. Uriel found that the damage had already started to spread from the garage to the laundry room and hallway as well, but since it was still early in the spread, he knew SERVPRO of Anaheim Hills would be able to save a lot of the home. He called our Crew Chief and technicians to come out to the home and get started.

Our technicians arrived and immediately started to work. We ended up extracting water from the floors, but thanks to our quick response, the entire home was able to be saved. We set up some drying equipment to make sure the tile flooring in all rooms was completely dry, but luckily nothing had to be removed.

Flood Ruins Home with Water Damage

2/19/2016 (Permalink)

Floods are scary. It seems like, for that brief moment in time, your life is over. Your house is damaged, your furniture is irreparable and your insurance doesn’t want to pay for what you need it to pay for. It’s frustrating. Thankfully, you have SERVPRO of Anaheim Hills in your back pocket to help you out. Our specialty is flood damage and water damage. We know how to take care of your home so you don’t have to; you already have enough to deal with.

A homeowner in Placentia recently learned about us online after their home had been affected by water damage. They had a slab leak that moved quickly and ended up flooding the entirety of their downstairs. They knew they would need professionals to come in and take care of it, but they were unsure how to handle it. They hopped online and searched the best water damage companies in the area and found that the name SERVPRO of Anaheim Hills kept popping up. They gave us a call and had us come to the house for an inspection.

Our Project Manager, Cesar Arcila was the first on the scene. His inspection showed that the damage was bad, but definitely within our scope of capabilities. And if we moved fast enough, we might be able to save a lot of the house! As soon as we got approval, Cesar called our Crew Chief to come out and lead our technicians in getting the work done. 

Our technicians arrived at the home promptly and got to work. First and foremost, we had to extract the water from the downstairs. As soon as that work was done, we knew we were set. The floors were tile, which makes it much easier to dry in place without having to remove anything. In fact, no removal had to happen!

The homeowner was eternally grateful for our work. He told us that he was so happy with our work and was absolutely thrilled we did not have to remove anything. He attributed that to our quick response and told us he would be calling us again in the future.

Just How Bad Is My Water Damage?

2/17/2016 (Permalink)

Water damage. Two words you never want to hear where it comes to your home. Anywhere, anytime, and in any amount, it’s a headache at best and a major life disruption at worst. If you have discovered water damage in your home, there are three things you want to know right away: How bad it is? How long will it take to fix? And how much will it cost? However, assessing the extent of the damage and the time and money required to resolve it can depend on several factors.

How Bad Is The Water?

On its own, water can inflict plenty of damage to your home. But what happens when that water is more than just water? What happens when it carries contaminants that make it unsanitary? The Institute of Inspection Cleaning and Restoration Certification have separated into three categories the fluids involved in liquid damage.

Category 1: Simply put, this is clean water, the kind that comes from your faucets and fills your washing machine, dish washer, and your toilet bowl when you flush it. 

Category 2: This is what happens to clean water when mixed with enough contaminants that consumption might result in uncomfortable physical symptoms or illness. Common contaminates include dish washer soap, laundry detergent, urine, and residue from sink drains. Category 2 liquids are sometimes referred to as grey water.

Category 3: At this point, the water has become so contaminated, ingestion could lead to serious illness or even death. Common contaminates include sewer overflow, runoff from flooding rivers and streams, feces, or standing water infested with bacteria.

How Bad Is the Destruction?

Once an expert determines which category your liquid damage fits in, he or she can assess the overall extent of the destruction in your home. As with water quality, the destruction itself is ranked according to three categories that correspond to the three categories of destructive fluid.

Category 1: This is water damage that creates no clear health risks for people in the home. As such, Category 1 damage usually results from Category 1 water: clean water from overflowing sinks, etc. Because repair of Category 1 damage requires no special methods to address unhealthy contaminants, this repair typically is the least costly. Left unaddressed, however, and this water damage will likely develop mold, which does pose health risks and will elevate the damage to Category 2.

Category 2: This is water damage that’s assumed to contain contaminates—human wastes of chemical runoff—and therefore liable to involve health risks. Because damage from contaminated water—or damage left to mold or to develop bacteria—requires additional clean-up efforts, cost generally goes up with Category 2. Allowing this water damage to go unaddressed will likely lead to enough bacterial buildup to push into Category 3. 

Category 3: This is water damage that contains enough contaminants—fecal matter, standing water that has developed significant bacterial growth, or toxic chemical runoff—that it poses a serious risk to human health. Expert assessment and repair services should be brought in immediately.

When Water Damage Is Left Unresolved

Even minor water damage, when left unattended, can evolve over time into a significant problem that will prove costly to resolve. The following timeline shows a typical progression from bad to worse that unfolds when water damage in your home goes unaddressed.

1. The First 60 Minutes: There’s not much you can do about the first hour. Chances are you won’t even be aware of the problem yet. Thankfully, the least severe damage takes place during this timeframe:

a. Water spreading beyond the immediate area.

b. Irreversible damage to books and other paper-based goods.

c. Warping and discoloration of wood-based floors and furniture.

d. Water-logging of carpet; possible discoloration of carpet.

2. The First Day: The more time water has to penetrate walls, furniture, etc, the more extensive the damage becomes. During the first day, the situation can worsen significantly:

a. Wood furniture, flooring, bookcases, etc. swell in some place beyond repair, though they’ll likely still be useable. Pressed woods like particle board begin to dissolve.

b. Bacterial growth begins. This produces an unpleasant odor.

c. Discoloration of untreated metals.

3. The First Week: At this point, the damage has progressed such that some household items are permanently destroyed. Your home will likely experience some costly structural damages to floors and walls by the end of the first week, as well as the following:

a. Mold and mildew, both of which create foul odors.

b. Swelling, warping, discoloration, and disintegration of drywall.

c. Rusting of untreated metals.

d. Swelling/warping of doors and doorframes/window frames, studs and decks.

4. After The First Week: Now, most or all of the damage is permanent, including structural damages. Your home will require highly involved and very expensive restoration efforts. Here’s what you can expect:

a. Worsening mold and mildew growth.

b. Woods warp to the point of cracking.

c. Further and permanent discoloration of furniture caret, etc.

d. Potential for serious health risks due to possible chemical leakage from water-logged items.

Do NOT Wait!

We hope we’ve made our point here. Every hour and every day you let pass after your home experiences water damage only increases the destruction, the loss property, and the eventual costs of repair. In other words, as soon as you realize your home has experienced any degree of water damage, call SERVPRO. Our experts will come to your home ASAP so we can classify and assess the damage. We’ll answer all of your questions and address all of the relevant issues we find, including:

• Any health and safety concerns

• Moisture reading and levels

• The extent of the contamination

• The tools/equipment required to restore your home and property

Click on the following link to learn more about our services: http://www.SERVPROanaheimhillsca.com/damage-inspection-assessment 

5 Signs of a Slab Leak – And Why You Should Take Immediate Action

2/17/2016 (Permalink)

Slab leaks: they’re a big deal and a costly problem if left unresolved. But what are they exactly? At their most basic, slab leaks occur when water lines beneath the concrete slab your home stands upon leak—a far more complicated problem to address than pinhole leaks, which occur when pipes above the concrete slab leak.

What Causes a Slab Leak?

While there are many potential causes of a slab leak, the following are by far the most common:

• Ground Shift: As the years pass, the massive weight of your home takes a toll on the concrete slab and the earth it was built upon. This eventually leads to settling and ground shift, and if the shift is significant enough, it will put pressure on your water lines. This pressure ultimately leads to cracking and leaks. Natural disasters like earthquakes can have the same effect—except the process takes minutes rather than years.

• Faulty Wrapping: During normal use, your pipes (especially your hot water pipes) subtly expand and contract. If not for the wrapping that covers your pipes, they would rub directly against the coarse concrete, and over time this wear would lead to cracks and leaks. Unfortunately, pipes aren’t always wrapped properly, and where they’re vulnerable they eventually leak. 

• Nicked Line: Sometimes water lines suffer damage during installation or while workers lay the concrete slab. While that damage might not be significant enough to cause leaking during initial inspections, normal wear and tear over time can erode a small nick until it becomes a leaky crack. 

• Electrolysis: Chemistry at work! Electrolysis occurs when the copper in your pipes interacts with minerals in the soil beneath your home. This can cause a subtle electrical reaction that over time erodes your pipes until they leak.

Signs of a Slab Leak

Because slab leaks can lead to extensive damage and astronomical repair costs, it’s best to catch them as early as possible. Here are the most common signs of a slab leak in your home:

• Damp Carpet or Warped Flooring: Given enough time, your concrete slab will soak up water leaking below it. Once the concrete becomes saturated, the water needs to go somewhere, and that means up into your carpets and flooring. If you find damp (or soaked) carpet and you can’t explain where the moisture is coming from, you might have a slab leak on your hands. The same goes for warped wood or laminate floors.

• Mold: Once water seeps into your floors, it then travels up your walls. Drywall absorbs water quickly and damp drywall generally leads to mold in the walls.

• Smell: Wet carpet and flooring, damp and moldy walls: these things generally create a musky smell. Think damp basement. If luck’s not on your side and your slab leak involves a sewer line, you’ll smell something far more potent.

• Yard Damage: Sometimes the leaky pipe resides under your yard rather than your house. This can lead to flooding in your yard, mushy patches of grass that never seem to dry, or ruined landscaping due to the constant up-flow of water.

• Foundation Damage: The foundation your home rests upon is essentially two things: a concrete slab and steel supports. Slab leaks can lead to foundation shifts and cracks, which can show up as bumps or rises in your floor. 

Take Immediate Action

As soon as you discover a slab leak—or even think you might have a slab leak—take immediate action. Each day you wait contributes to the damage your home will endure, and that means more repair costs down the road. Left unresolved long enough, your home might have severe structural damage in not just the foundation, which is serious enough, but the walls too. In such cases, windows can shatter due to warping of the walls and the window frames.  

Don’t Try it by Yourself

Some people may think they can just do some research on the Internet and deal with the resulting water damage from a slab leak on their own. This is a dangerous conclusion. And here is a story that will show you how. 

When a Brea homeowner discovered a leak in his home, he tried to soak it up with towels. It first started in the home but quickly began flooding other areas of the home. The homeowner didn’t realize the severity of the situation—or know that it could quickly lead to mold. But soon mold began to appear in the home and the homeowner feared for his elderly father who lived with him. 

He decided something needed to be done quickly. He called SERVPRO of Anaheim Hills and we cleaned and disinfected all the surfaces of the home. Then we placed a specialty air scrubbing tubing to restore the air quality throughout the home. The customer was thrilled he finally decided to call us and was happy to be living in a clean home again.

Call SERVPRO of Anaheim Hills

Stories like this prove that when you run into these issues, you know who to call: SERVPRO of Anaheim Hills. In the last year, a local police officer suffered a slab leak at home. First he called his plumber to fix the leak but the plumber referred him to SERVPRO to take care of the water damage. This happens often as a plumber’s work capacity is limited to fixing the leak but they are not able to go in and manage the damage left behind from the leak. 

When we arrived at the home, we noticed that many areas of the home had been affected by the slab leak. From the bedroom to bathroom and the hallways in between, we would have to remove drywall and padding from all of these areas to fix the problem. These rooms had carpet so we also floated the carpet to prevent any future damage. To ensure total dryness we set up equipment to dry out the rooms. The family was very pleased with the final result. Finding a slab leak is a stressful situation for anyone; however, if you partner with an experienced company like SERVPRO of Anaheim Hills, you can rest assured that your home will be water damage free in no time. 

The Severity of Water Heater Leaks

2/17/2016 (Permalink)

Water heater leaks happen more than most homeowners realize. In fact, it’s often not a case of if it happens in your home but of when. And don’t be fooled by the slow pace or seemingly innocuous size of your water leak. Even the tiniest of leaks—and they’re often tiny—can lead to sizable problems in the long term. If you already have a leak and feel tempted to let it ride (how bad could it really be, right?), read on to discover what a costly mistake that decision can be. Or, if you don’t yet know the signs, read on to learn the necessary steps to protect your home from the untold damages that can await.

Leaks Often Go Unnoticed

Rarely will a leak present itself with anything as obvious as gushing water. Most leaks start out quite small and can go days, weeks, sometimes even months without detection. During that time, however, the havoc they wreck can be enormous. With this in mind, it’s especially important to take the proper precautionary steps to protect your home.

When It’s Cold Outside

Few homeowners know this, but if you live in a cold weather state, your water heater is at an increased risk for damage and leaks. When the mercury dips in your town, two things take place that dramatically increase the risk of water heater damage: 1) metal typically expands in cold temperatures; 2) when your water heater is old and the metal has become less durable (especially if you keep it in an unheated part of your home), that expanding (no longer durable) metal can crack. Water then starts to leak and a whole host of problems can arise. Remember those hot showers you love to take on frigid mornings? That cracked and leaky water heater means not only costly damages to your home but less hot water to go around for you and your family. No one wants that!

Signs of a Problem

Have we sufficiently aroused your concern? Good. Now you’ll want to know exactly how to determine whether your water heater is leaking so you can protect your home. Here are the most common warning signs of a water heater leak:

• You find rust in your faucet water

• You find rust residue on your clothes after they go through the wash

• A layer of rust has formed anywhere on your water heater (but especially at the bottom)  

• Water puddles have formed at or near your water heater

• Your burner unit has rusted

• Your water doesn’t get as hot as it once did

• You run out of hot water faster than usual

The Impact of Leaks

A leaky water heater, all on its own, wouldn’t pose that much of a problem—if it actually stood all on its own. But it doesn’t. By necessity, your water heater sits aside one wall or another in your home, and that wall is where the trouble starts for the rest of your home. As water leaks from your heater, that (surprisingly absorbent) drywall soaks it up, becoming saturated while the water spreads up and down the wall.  

Sure, that’s bad. But how much could a single sheet of drywall cost? Not much, sure enough. But the damage doesn’t stop there. Moisture that goes undetected for a mere 48 hours becomes an ideal breeding ground for mold. And that mold, like the water that caused it, saturates your drywall and emerges on the other side. What room in your house does your water heater share a wall with? The kitchen? Is that mold spreading into your kitchen cabinets and coming in contact with your plates and bowls? Yuck! (And by the way, you’ll have to replace those kitchen cabinets now, water damaged and moldy as they are.) Or maybe your daughter’s bedroom sits on the other side of the water heater. From allergies to more serious health issues, mold can have a deleterious effect on a child’s health. 

Let’s check in with that water heater again. It has already destroyed our kitchen wall and cabinets (or the wall to your daughter’s bedroom), maybe your wood floors, too, some carpet, and some electrical wiring in the wall for good measure. Fun! But wait. There’s more! What about the water heater itself? That small crack, under the strain of daily use and frequent fluctuations in temperature, might widen a bit here and bit there until, without warning, the whole tank ruptures. That’s 30 to 50 gallons of water flooding your home. For those of you with your water heaters out in the garage, this could prove a major but still survivable annoyance. But for those of you with your water heater located in the middle of your home, the effects can be widespread and ultimately devastating. We’re talking 1 to 2 inches of standing water throughout your entire home. 

How to Prevent Water Heater Leaks (and avoid all the terrible stuff we just mentioned)

For what a complicated and costly problem water heater leaks prove to be, prevention is as simple as a few easy to follow steps. 

1) Regular inspections: Having a professional come out to check your water heater twice a year is by far the best way to prevent leaks before they happen. 

2) Water heater flushing: While you have a professional out to inspect your water heater, you’ll also want him to flush it. Done twice a year, flushing helps prevent the kind of sediment buildup that can precipitate a leak as well as reduce your water heater’s energy efficiency.

3) Replacement: Water heater lifespan averages between 8 and 10 years. Go beyond this, and you’re gambling with the fate of your home. Of course, buying an all new water heater can cost a pretty penny, but when held against the potential costs that come with a water heater leak, buying a replacement when it is time is a no brainer. 

Got a Water Heater Leak? Call SERVPRO.

With years of experience, our expert technicians will know exactly how to respond to your water heater problems. Call us as soon as you realize you have a leak, and while you wait for our technicians to arrive, take the following steps to protect yourself and minimize the damage:

1) Wear protective attire: When walking through the affected areas, you should always wear gloves, eyewear, and rubber boots. A raincoat might be called for if water is spraying out of the water heater.

2) Beware of hot water: Simply put, a water heater makes water hot. Sometimes that water is hot enough to scald you. Carefully gauge the temperature before risking any substantial contact with the water.

3) Beware of electrocution: If you suspect any electrical outlet or wires might be submerged, go no further. Stopping whatever damage occurs while you wait for a SERVPRO professional to arrive is not worth the risk of electrocution. 

4) Turn off the water supply: Find the cold water pipe/tube that connects to the water heater. Usually, it will be the tube running from the main water line to the top of heater. Turn the corresponding knob/valve clockwise as far as you can. 

5) Shut down heating: Sometimes an improperly functioning thermostat contributes to overflow and water heater leaks. To stop the leak and not waste energy by continuing to power the heating element, you’ll need to determine whether it’s powered by electricity or natural gas. If electric, you’ll need to flip off the proper switch in your breaker box. If gas, find the appropriate gas line and shut it off.

6) Take photos of the damage: If you’ve been unfortunate enough to go through a water heater leak, you’ll have to file an insurance claim to cover the repairs. To ensure the greatest chance of receiving full coverage, make sure you get photos of the immediate aftermath (while water is still standing) and once the water has been successfully drained. Then take more photos the following day to document what the damages looks like once some drying has taken place.

The SERVPRO Restoration Process

Once the water heater leak has been safely contained and the damage halted, it’s time to begin the restoration process. We’ve broken the process down into five stages:

1) Inspection and Assessment: Here we determine the extent of the damage, including how much wall space and flooring has taken on water.

2) Water Abatement: We begin this stage as soon as possible to avoid additional water damage and mold growth from standing water. Using water pumps and vacuums, we remove nearly all water from your home.

3) Drying: Unfortunately, water pumps and vacuums cannot remove every last drop of leaked water. For the rest, we rely upon dehumidifiers and large fans.

4) Sanitization: Whatever damaged possessions in your home remain in restorable condition, we sanitize and deodorize. 

5) Restoration: This is the part where we make your home look just as good as it did before the water damage. Sometimes this is as minor as replacing some flooring and drywall. In other cases, restoration involves significant structural repairs.

Pipe Leak Causes Water Damage in Orange

2/12/2016 (Permalink)

No matter where you are in the extended Orange County or LA County area, we are happy to help. As long as we are the closest SERVPRO to you, we can be out to your home the same day to remove any water damage affecting your home. We truly believe in our process and hope that you will give us the chance to help prove it. It doesn’t matter whether you’re in Orange, Anaheim, Yorba Linda, Brea or anywhere else nearby, we are happy to come to your house and help. 

A homeowner in Orange called us recently after she found some of the ceiling in her living room starting to bubble. She had initially called her plumber, who was able to find the pipe leak and fix it, but he told her that she would absolutely need help removing the water damage professionally. She took to the Internet to find the best water damage company in the area and found our name pop up over and over again.

She gave us a call and we immediately dispatched Uriel Valencia, our Project Manager on duty. Uriel found that the water damage had extended from the family room to the dining room as well, but it was definitely something that SERVPRO of Anaheim Hills could fix. He called our Crew Chief out to the home to lead the technicians in the removal process.

The technicians arrived at the home and promptly started work. We ended up removing some drywall in the ceiling and walls in both rooms and then used water extraction to make sure all the moisture was removed. Thankfully we were able to save the flooring in both rooms. To finalize the project, we used drying equipment to make sure everything was safe for the future.

The homeowner told us she was so happy that she’d found us online. She also let us know that she would most certainly be calling us again in the future!

SERVPRO Always Reliable During Water Damage

2/10/2016 (Permalink)

When it comes to cleaning a home’s water damage, we at SERVPRO of Anaheim Hills feel as though we are an efficient, reliable source for all of your water damage needs. We promise to get to your home on time and do everything we can to complete the work as quickly as possible. We trust our technicians, but to ensure your happiness and to make sure every one of our employees are always accounted for, we have a couple security measures we follow for quality control. If you ever have any questions about the timeliness of our operations, be sure to give us a call and we can give you exact times as to when our team arrived and left!

A homeowner in Anaheim recently contacted us about a slab leak affecting her home. She had noticed originally that there was some soggy drywall in her dining room, so she’d called her plumber. Her plumber had diagnosed and fixed the slab leak, but knew that she would need some additional help removing all the water damage in the home. He recommended that she call SERVPRO of Anaheim Hills to get the water damage removed. 

She gave us a call and we immediately sent our Project Manager, Uriel Valencia, to the home. He surveyed the home and found that the dining room, family room, storage closet and garage had all been affected. He knew it would be a job for SERVPRO of Anaheim Hills, so he called our Crew Chief out to lead our technicians in the removal. 

Our technicians arrived promptly at 9 the next morning to start the removal. The homeowner wanted us to check on the technicians and ensure they were arriving and leaving at the correct time every day, so we tracked the status of their vehicle, which was always parked at the home exactly on time. We even FaceTimed with the Crew Chief at one point and saw that he and the technicians were still suited up! We ended up removing drywall in the dining room, garage and storage closet. We also had to remove some wood flooring in the dining room and family room.

Though she needed the constant updates, the homeowner was overall pleased with our work and our ability to track our employees’ efficiency and reliability. She told us she’d be using our services again if necessary! 

Water Softener Causes Hard Water Damage in Anaheim

2/5/2016 (Permalink)

It’s no secret that the water in Southern California doesn’t taste the best straight from the tap. That’s why so many of us have water softeners, filters or anything else to make the water easier to drink. With water softeners, it also helps with the plumbing. Over time, different elements build up on the inside of the pipes, wearing and tearing until there are potential leaks, which can lead to water damage. But what happens when the one thing that’s supposed to prevent leaks starts leaking itself? 

That’s what happened to a homeowner in Anaheim. He noticed that there was some soggy carpet in the bedroom adjacent to the wall where the water softener was stored. He knew there was something wrong and that he would need to call a professional water damage company to come out and help. He had seen the green vans of SERVPRO of Anaheim Hills riding around, so he gave us a call.

We immediately sent our Project Manager, Cesar Arcila, to the home to take a look at the damage. Cesar found that the bedroom and dining room had both been affected by the water damage. He knew it would be a great job for SERVPRO of Anaheim Hills, so he called our Crew Chief to come to the home and lead our technicians in the cleanup.

The technicians arrived at the scene and immediately got to work. We set up some drying equipment, figuring we would be able to save a lot of the home. The damage was not too great and our drying equipment is some of the best out there, so we knew we had a shot. We let everything run for a few days and thankfully almost everything dried in place! The only exception was that we had to remove some padding in the bedroom, but we completely saved the carpet as well as the drywall.

The homeowner was so happy with our work! He knew the damage could have been so much worse if he had not called us immediately. He gave us a great score on our survey and promised to call again in the future!

SERVPRO Saves Entire La Mirada Home from Water Damage

1/29/2016 (Permalink)

At SERVPRO of Anaheim Hills, we always do everything in our power to save as much of your home as possible. If we believe it can be dried in place without any consequential damage, we’ll do it. That said, we will not hesitate to remove something if we think it could mean mold in the future. Your safety and the safety of your home is our priority. However, every once in a while we get a great water damage call where we don’t have to remove anything and we can make sure everything is dried in place.

This happened recently in a La Mirada home. The homeowner had noticed that the drywall near the toilet supply line was wet and needed assistance to be dried. Though he thought he might be able to do it himself, he instead entrusted the work to SERVPRO of Anaheim Hills, as he knew he would rather be safe than sorry. He got our number from his insurance agent, who had our number on a list of trusted vendors in the area.

He called us and we immediately dispatched our Project Manager, Uriel Valencia, to the home. Uriel’s initial inspection showed that thankfully the only rooms affected were the bathroom and the hallway. He figured it would be a quick cleanup, so he called our Crew Chief and technicians out to the home to start the work, but he was pretty confident we would be able to dry everything in place. 

We ended up cutting a couple small holes to allow ventilation in the drywall, but set up our drying equipment from there and everything was able to be dried in place. Thanks to our powerful dryers and dehumidifiers, the homeowner would not have to worry about any mold in the future where this water damage was.

The homeowner was so happy with our work! He was also very impressed that we were able to save his whole home and told us he would absolutely call us again with any future water damage issues. 

Leak in Kitchen Means Water Damage in Anaheim

1/27/2016 (Permalink)

No matter the source, water damage can be a hassle. But when it displaces you out of one of your rooms, it can be even more inconvenient. When it comes to bathrooms and kitchens, this tends to be a common case. With so many water-based appliances, it’s easy for one to fail and cause some water damage. That’s where we come in. At SERVPRO of Anaheim Hills, we work our magic and make sure your home is safe from any mold in the future. We take the time to ensure the utmost efficiency when dealing with your home so you never have to worry.

A homeowner in Anaheim recently enlisted our services to clean up some water damage in his home. He had noticed that some of the cupboards underneath his kitchen sink were wet and he assumed it was from a pipe leak. He knew he’d need help removing the damage so he called his insurance adjuster to see who he could trust. His adjuster listed SERVPRO of Anaheim Hills as one of his trusted vendors. When the homeowner saw our glowing reviews, he knew he had found the perfect company.

He gave us a call and our Project Manager, Jonathan Arcila, made it out to the scene that same day. He performed the initial inspection and found that thankfully the kitchen was the only room affected. He knew SERVPRO of Anaheim Hills would be able to fix the damage, so he called our Crew Chief and technicians out to the home to get started on the work.

Our technicians arrived at the home and immediately got to work on the kitchen. We ended up removing all of the lower cabinets surrounding the leak as well as some drywall under the sink. Thankfully, we were able to dry the entire tile flooring in place without any removal.

The homeowner was so happy with our work and was thrilled to find out that we were able to save the majority of his kitchen. He told us that he would call us again if he had any other water damage issues in the future.

Sewage Backup Causes Massive Water Damage in Anaheim Home

1/14/2016 (Permalink)

Sewage backups tend to be some of the worst water damage cases we see. This is because with sewer water, anything the water touches is contaminated and has to be removed. It’s not something that can stay in the house for fear of spreading bacteria like E. coli to you and your family. The damage tends to be expansive, so be sure to use a company like SERVPRO of Anaheim Hills to get the job done. We know how to remove everything properly so there are no lingering effects.

A homeowner in Anaheim called us recently after a sewage backup started flooding his home. His first panicked call had been to his plumber, who recommended he immediately call SERVPRO of Anaheim Hills to get the job done, and done right.

Knowing time was of the essence, we immediately dispatched Uriel Valencia, one of our fantastic Project Managers, to the home to get the process started. He arrived at the house shortly to perform the inspection. He found that the sewage backup affected two bedrooms and a closet in addition to the originating bathroom in the hallway. He knew SERVPRO of Anaheim Hills would have to act fast to get the job done.

Our technicians were called out to get started. We tested for asbestos and the tests came back positive, so we performed an asbestos abatement before starting. We ended up removing everything that the water touched. This included carpet in all the rooms as well as some drywall in the bathroom. Thankfully, we saved the drywall in the bedrooms and hallway. From there, we set up some drying equipment as well as air movers to rid the home of the smell.

The homeowner was so happy! He knew the damage was severe, but he could not have asked for a better company than SERVPRO of Anaheim Hills to get the job done right. He knew he’d be calling again.

Slab Leak Looks to Destroy Home with Water Damage

1/13/2016 (Permalink)

When it comes to water damage, it should be no surprise that SERVPRO of Anaheim Hills is out to stop water damage in its tracks. Water damage is known for spreading quickly, so your quick response is something that we think is so important in the whole removal process. We know we can respond quickly, so as soon as your call comes in we can start to head to your house to keep the water damage from worsening. When we do this, not only are your chances of mold lower, but the overall removal tends to be much less.

One Anaheim homeowner called us recently after she noticed water leaking up through her bathroom floors. She at first thought it was a toilet leak, but after repeated attempts to mop it up, she knew it was something worse. She knew she’d need a professional, so she called her plumber to come out and take a look. Her plumber diagnosed the leak as a slab leak and was able to fix it, but told her the water damage was too intense for her to try to take care of on her own. He recommended she call SERVPRO of Anaheim Hills. 

Her call came through and Uriel Valencia, our Project Manager, came through to the home to see what he could do. His inspection showed that the bathroom vanity, hallway and garage had all been affected by the slab leak, but because the homeowner had noticed it immediately and called us, we knew we would be able to keep the removal to a minimum. 

Our Crew Chief, Cesar Arcila, was dispatched to the home to lead our talented technicians in the removal. We ended up removing some baseboards in each of the rooms, but were thankfully able to save all of the drywall and carpet.

The homeowner was so pleased that the damage was so minimal. She knew even waiting a moment longer could have made the damage even worse and is happy that she called when she did. She told us she would always be eternally grateful for our support! 

Refrigerator Malfunction Leads to Water Damage in Anaheim

1/8/2016 (Permalink)

We have so many appliances in the kitchen. Whether it’s our dishwasher, sink, fridge or freezer, the potential for one of them to break seems so high. When an appliance malfunctions, we end up paying the ultimate price of home and water damage. Not to worry though, as SERVPRO of Anaheim Hills knows how to fix it! We know exactly what to do with your home when water damage occurs, so give us an immediate call as soon as you notice any water damage!

A homeowner in Anaheim recently contacted us about a leak near his refrigerator. As soon has he had noticed it one morning, his first call had been to his insurance agent. His insurance agent told him to call a plumber and then call SERVPRO of Anaheim Hills. We are a trusted vendor nationwide when it comes to water damage, so many insurance agencies prefer us to come look at your home and fix any damage that may have occurred.

The call came in and we immediately dispatched our Project Manager, Cesar Arcila. Cesar found that the refrigerator’s water filter had malfunctioned and caused a small flood in his kitchen around the appliance. Thankfully, he knew SERVPRO of Anaheim Hills would be able to get the job done. He called on our technicians to come out to the home and get the job completed as soon as possible.

Our expert technicians were out the same day they were called. First things first, the team tested for asbestos to ensure it would be safe to cut into the drywall if that became necessary. When the test came back positive, an asbestos abatement was performed, though a different restoration company came in to do that per the request of the insurance adjustor. From there, we removed drywall and wood flooring in the kitchen and set up drying equipment so the home would be safe from any future mold growth.

The homeowner was so happy with our work! He loved that we worked quickly and efficiently and got the job done properly. He promised us he would definitely be calling again in the future!

Homeowner Ignores Water Damage in Anaheim

1/8/2016 (Permalink)

Sometimes, denial is our best frenemy. For example, when it comes to taking care of your home. Water damage is scary, and sometimes it’s easier for our minds to believe everything is fine rather than to face the truth that we might actually need a professional to come in and help. This is actually something we see quite often in homes when they face water damage. The homeowner will try to clean the damage with a mop or towel, not wanting to face how challenging this could actually be. Unfortunately, ignoring water damage can be incredibly dangerous if ignored too long. If mold becomes a factor, there are a whole new set of issues that need to be handled, so call SERVPRO of Anaheim Hills today to get your home totally safe.

A homeowner in Anaheim recently contacted us after she noticed her floors buckling. A few days prior, a water pipe had burst underneath her sink and flooded some of the kitchen. Not thinking it was a big deal, she mopped it up and let it go. She knew she made a mistake when the floors started buckling. She immediately called her insurance agent, who then told her to call SERVPRO of Anaheim Hills, as we would take good care of her home.

Upon receiving the call, our Project Manager, Uriel Valencia, went out to the home. He performed his initial inspection that thankfully showed that the water damage was only in the kitchen and had not yet spread to any other rooms. To keep it that way, he set up some initial drying equipment and then called our technicians to come out and remove all the damage.

Our talented technicians got to the home and immediately started work. They ended up removing some flooring, cabinet toe kicks and some drywall and insulation that refused to dry in place. Had the homeowner called immediately after the pipe broke, it’s very possible that much more of the home would have been able to be saved.

The homeowner told us our work was phenomenal! She knew her home was safe with SERVPRO of Anaheim Hills and promised to call us again in the future—immediately after the pipe breaks next time.

Water Damage Caused by Slow Leak that Turned into Pipe Burst

12/30/2015 (Permalink)

Slow leaks are when a pipe wears down and a small hole starts leaking water. In most cases, this is not immediately noticed. A slow leak can continue leaking for a while, sometimes causing mold in its path. Whenever it is noticed, it’s imperative that you call SERVPRO of Anaheim Hills immediately. The longer it sits, the higher the chances are that you could be breathing in mold spores. More than that, the risk of the pipe bursting can grow if the slow leak is ignored.

The latter situation happened to some homeowners in Orange not too long ago. The homeowners had a slow leak in a pipe in their living room, but were unaware it existed until the entire pipe burst and caused water damage all over their home. Their first reaction was to run to the computer to search the best water damage company in their area. SERVPRO of Anaheim Hills topped the list.

They gave us a call and we were out there that same day for an investigation. Our Project Manager, Jonathan Arcila, found that the pipe had burst in the wall and that, since it had previously been a slow leak, there was mold found as well. He knew it would be a job for SERVPRO of Anaheim Hills, so he gave a call to our Crew Chief, Edwin Ramirez, and had him lead our technicians in the removal.

We ended up going in and extracting the water in the living room, garage and small closet. From there, we performed a mold remediation in the walls. We had to remove the drywall in the ceiling, but other than that we were able to save all the flooring. The homeowners were naturally inquisitive, wanting us to walk them through the process at each step. We were happy to comply!

The homeowners were so happy with our work. Not only did we get the job done quickly, but we were more than willing to explain the process to them. They knew they’d be calling us again with any other water damage needs!

Drain Pipe Causes Water Damage in Two Floors

12/30/2015 (Permalink)

Having water damage in a home with two or more floors can get tricky. If the water damage has started on the top floor, it can sink through to the ceiling of the floor beneath it to cause double the damage. This is why timing is so important when it comes to calling a water damage company like SERVPRO of Anaheim Hills as soon as you notice anything weird with your home. We make sure to get out to the home as soon as we can to ensure the damage does not worsen. 

One homeowner in Placentia had to deal with this exact situation. He found that a drain pipe had leaked in his upstairs bathroom, but unfortunately he didn’t notice it until it was already too late. He called his plumber, who came out to the home and fixed the pipe but immediately told him to call SERVPRO of Anaheim Hills. He knew the water damage would be too much for the homeowner to do himself.

He called us and we promptly sent our Project Manager, Uriel Valencia, to the home to perform an inspection and see how bad the damage was. Upon his inspection, he found that the water had leaked from the bathroom floor and into the ceiling of the family room below. He knew it would be a job for SERVPRO of Anaheim Hills, so he called our technicians to come out to the scene to start the removal. Our technicians arrived and immediately got to work.

We ended up removing some of the ceiling in the family room, but thankfully we were able to save all the flooring in the bathroom above! The homeowner was so grateful. He loved that our removal was minimal and we were able to dry the rest in place. He felt assured that his home was safe from any further damage and was glad he had chosen SERVPRO of Anaheim Hills to save his home.

Water Damage Displaces Homeowner to Nursing Home

12/23/2015 (Permalink)

When we get a call about water damage, we always know there is a sense of urgency. Our first priority is getting to the home as soon as possible. We know that the sooner we can get there, the sooner we can stop the water damage from spreading. From there, we know we need to work quickly to make sure the water damage is either dried or removed. If there has been too much time between the start of the leak and the time we get the damage, mold can start to factor into our removal. At SERVPRO of Anaheim Hills, we pride ourselves on our quick service so you can get back to your daily routine.

A homeowner in Anaheim recently got to learn this about our services. Unfortunately the homeowner had been recently diagnosed with dementia and accidentally flushed something down the toilet that wasn’t supposed to be flushed. This caused a category three water damage, meaning immediate help was needed. The homeowner’s daughter was able to help and gave us a call based on her previous experience with us.

We immediately dispatched our Project Manager, Jonathan Arcila, to the home when we received the call. He found that the leak had spread from the master bathroom to the master bedroom and hallway as well. Because the water was sewage, we knew the project would take a little extra effort, but it was definitely something we could handle. Unfortunately, for the time being, we knew the homeowner would have to be relocated until the job could be completed for his safety.

Jonathan called our technicians and asked them to come to the home as soon as possible. We ended up going through and removing all of the carpet and padding to make sure the bacteria was removed. We also had to remove a little drywall to keep the home completely safe.

As soon as we were finished, the homeowner was able to move back into his home! He was so happy with our work. He knew the home would be very safe for him to live in, much thanks to SERVPRO of Anaheim Hills!

SERVPRO Steps Up in Water Damage Case

12/16/2015 (Permalink)

At SERVPRO of Anaheim Hills, we know we have the best consumer service out there. We do everything in our power to please you, the customer, and comply with any specific needs you may have with your home. We pride ourselves on going the extra mile to take care of your home and ensure the safety of everyone living there.

A recent customer learned this and was so thrilled with SERVPRO of Anaheim Hills! She was an elderly woman that had a slab leak in her home. She called her trusted plumber, who came out to the home and diagnosed the slab leak and water damage. He told her to call SERVPRO of Anaheim Hills, as we would take good care of her and her home and not take advantage of her financially. She gave us a call and we were able to make it out the same day.

Our Project Manager, Uriel Valencia, got to the home and did the first inspection. He found some damage in the family room and knew there would have to be some removal. He called our technicians out to the home to start the removal. We saved all the flooring and removed only a little bit of the drywall in the family room.

After all the work was done, we set up some of our drying equipment to get the home completely dried. Unfortunately, the home was a little on the older side, so the circuits started popping. SERVPRO made sure to stay and fix the breakers until they were all seemingly secure. Unfortunately, on their way back to the office, the homeowner called again, as her power was still short-circuiting because of the dryers.

We turned around immediately to fix the problem! This time, we redistributed the power chords to different breakers to keep everything even. After leaving the second time, we realized we had left the electricity panel open and it could potentially be a hazard to the homeowner, so we turned around again to make sure everything was completely safe in the home!

The homeowner was so pleased with our work. She loved that we went out of our way—twice—to return to her home and secure the property instead of just calling her and asking her to take care of it herself. She told us there was no doubt in her mind she would be calling us again if she had any other water damage problems!

Slab Leaks Ruins Anaheim Home with Water Damage

12/14/2015 (Permalink)

Slab leaks are one of the worst leaks a home can have. Once they start, it seems like they won’t stop. They’ll leak into one room and then continue to spread. By the time it’s noticed and we’re called in, the damage is usually extensive. The only way to keep this from happening is to keep your pipes maintained throughout the year, especially during winter if it gets cold where you live. But if your pipe leaks, the first call you should make is to SERVPRO of Anaheim Hills. 

A homeowner in Anaheim had to call us recently after a slab leak started to affect their home. He wasn’t sure the extent of the damage, but he knew there was a problem. His first call had been to his insurance agent, who then gave him a list of approved vendors that could come clean up his home. At the top of the list was SERVPRO of Anaheim Hills. After researching the top companies, the homeowner decided to give us a call to start the work. 

Immediately, we dispatched our Project Manager, Cesar Arcila, to the home to perform an initial inspection. He found that the slab leak had originated in the garage, saturated the drywall between the garage and the hallway and family room. He found that the flooring in that area had been affected, as well as the nearby bathroom. Cesar knew it would be a job for SERVPRO of Anaheim Hills.

He called our technicians out to the home to immediately get to work. We ended up removing the laminate flooring in the bathroom as well as some drywall. Unfortunately, their custom entertainment center had also been completely saturated with water and had to be removed.

Though disappointed in the severity of their water damage, the homeowners were ultimately thankful that SERVPRO of Anaheim Hills was able to perform the damage repair. They knew their home would be safe in our hands.

SERVPRO Tops Google List of Restoration Companies

12/14/2015 (Permalink)

At SERVPRO of Anaheim Hills, we know we have some great competition. There are a lot of great restoration companies in our area that can all take care of your home. However, we believe we hold the edge over these companies, as we put so much time and effort into the care of our customers as well as the care of their home. This, in our opinion, is apparent in our reviews. We know our Yelp reviews are great, and more than that, we are often one of—if not the—top result when people Google our services.

Thankfully, it brings in a good amount of business and we are able to further our reputation as the best water damage company in the area. A homeowner in Anaheim recently contacted us after a quick Google search for the best restoration company for water damage. He had noticed a pipe under his kitchen sink was leaking and there was a good chance there was mold. He knew he needed a good restoration company—and fast.

He gave us a call and we sent our Project Manager, Jonathan Arcila, out that same day. He performed the first inspection and found that the homeowner had been correct: mold was definitely growing under his sink as a result of the leak. Thankfully, Jonathan knew we would be perfect company for the job. He called our Crew Chief, Jose Melgar, to come out to the home and lead our technicians in the safe removal of the mold and water damage.

Our technicians immediately got to work upon arriving at the home. We ended up removing all the drywall around the sink and then drying everything out with our high-powered equipment. From there, we performed a thorough mold remediation to make sure the home would be safe for inhabiting. We sprayed anti-microbial, sanded down all the affected areas and placed equipment to dry it completely.

The homeowner was so happy with our work. We were quick and thorough. He told us he was not surprised we were so high on the Google results and that he’d be calling again!

SERVPRO Saves the Day after Water Damage in Fullerton

12/10/2015 (Permalink)

Sometimes when it comes to restoration services, other companies don’t do everything we do. Some focus only on water damage, some just deal with mold remediation, while others can only remove fire damage. Thankfully, at SERVPRO of Anaheim Hills, we know exactly how to handle all of the above. We are experts in all things that can damage your home, whether that’s asbestos, lead paint or anything already mentioned. Other restoration companies know this, and if they find they can’t handle a situation in a home, they give us a call.

This happened exactly in a home in Fullerton recently. Their water heater had broken and caused water damage in a few of the rooms in their home. Because it had been a slow leak, the homeowners didn’t notice it until it had already been a while. They had called another restoration company, who came out to survey the home, but when they saw mold, they knew it was out of their scope of work. They told the homeowner to call us at SERVPRO of Anaheim Hills. 

Upon receiving the call, Jonathan Arcila, our Project Manager, immediately left to go to the home. His inspection confirmed what the other restoration company had found: mold and water damage were within the walls. We knew it was something we’d be able to handle, though. Jonathan called our Crew Chief to come out and lead our experienced technicians in the removal. 

We ended up going in and removing drywall and performing a mold remediation on the wall. This included removing all mold, spraying an anti-microbial and setting up an air scrubber to ensure all mold spores were out of the air.

The homeowner was so happy with our work! He was grateful to the other restoration company for referring SERVPRO of Anaheim Hills, as we went in and got the entire job completed, and fast. He knew he would be calling us again with any other water damage issues in his home!

SERVPRO Works to Save Home in RSM

12/7/2015 (Permalink)

When it comes to water damage, SERVPRO of Anaheim Hills is the best place to call. We do everything in our power to save as much of your home as possible. While some restoration companies will just go into your home and remove whatever they want, we like to take our time. If possible, we’ll set up some of our equipment to save it, ultimately saving you money in demolition and reconstruction. 

Recently, a homeowner in Rancho Santa Margarita called us after having to deal with a slab leak. With slab leaks, a pipe underneath the home breaks and leaks water up through the floors. The homeowner noticed that many of her rooms had soggy carpet or buckling hardwood, so she called her plumber. Her plumber diagnosed the slab leak and then recommended she call SERVPRO of Anaheim Hills. 

As soon as the call came through, we sent our Project Manager to the home to take a look. His initial inspection showed that the slab leak had affected the living room, dining room, kitchen, pantry, hallway, hallway closet, hallway bathroom and the garage. He set up some equipment to keep the water damage from spreading and then made the very important call to our technicians. He explained to them all that would need to be done to the home and asked them to come out as soon as possible.

Our technicians made it to the home that same day to start the work! They had to remove the laminate flooring in the kitchen, hallway, closet and bathroom. Thankfully, everything else could be dried in place. At SERVPRO of Anaheim Hills, we make sure to set up containment areas to keep the rooms as dry as possible. Because of this, we were able to save the carpet in the dining room and living room as well as the entirety of the garage. 

The homeowner was pleased with our work. Though the slab leak had extended through a good portion of the home, she was so grateful that SERVPRO of Anaheim Hills was able to save so much! She knows who she’ll be calling first thing next time she has any water damage to deal with.

SERVPRO Saves Tile after Water Damage in Bathroom

12/4/2015 (Permalink)

At SERVPRO of Anaheim Hills, we do everything in our power to ensure as much of your home is saved as possible. We don’t remove anything if we don’t feel it’s absolutely necessary. We know the reconstruction of your home is a hassle, so we try to keep it all to a minimum. However, the safety of your home is priority, and if we feel like something needs to be removed, we will absolutely tell you it needs to be removed. We consider ourselves experts on water damage removal, so give us a call if you have any questions.

A Chino homeowner contacted us recently after a sewage drain in their bathroom backed up and started flooding. The homeowner first called their insurance adjuster, who recommended SERVPRO as a main company to use. Our call center directed the homeowner to us, as we were closest and would be able to arrive at the home quickly.

Our Project Manager, Uriel Valencia, went to the home first. His primary investigation found that the sewage water damage had spread from the bathroom to the vanity area and then through the floor into the family room and hallway bathroom below. We knew SERVPRO of Anaheim Hills would be the best company for the job. He called our Crew Chief, Edwin Ramirez, to lead our experienced technicians in the safe removal.

First things first, we extracted all the sewage water. After that was completed, we removed drywall in all the affected rooms as well as the vinyl flooring in the vanity area. The rest of the damaged rooms had tile flooring, which we were able to completely clean and dry in place.

The homeowner was so thrilled that the damage was minimal! When she knew it was a sewage leak, she thought everything would have to be demolished, but she was thankful that SERVPRO of Anaheim Hills saved much of her home. She promised to call again if the situation arose.

Toilet Backup Calls for Bacterial Cleanup in Chino

12/2/2015 (Permalink)

No matter the source of the leak, no matter how dirty the water, SERVPRO of Anaheim Hills is ready to help. We have all the necessary materials to ensure the water in your home is removed safely and no mold will result after our cleanups. If it’s sewage water, which tends to happen with toilet backups, we have the knowledge and power to remove all the sewage safely so you and your family are safe in your home. If you notice any sewage backup, give SERVPRO of Anaheim Hills a call today. We’re happy to take care of it for you!

A Chino homeowner gave us a call recently after the toilet in his master bathroom had backed up and started flooding the home. He had initially called our main call center after seeing our ads, and our call center forwarded him to us since we would be able to get there the fastest. 

Our Project Manager, Uriel Valencia, arrived at the home first. He found that more than just the master bathroom had been affected. His investigation uncovered that the master bedroom, hallway, second bedroom and dining room had all been affected as well, so we needed to get into the home and start work immediately. Uriel called our Crew Chief, Edwin Ramirez, to the home to lead our technicians in the cleanup. 

The first thing we did was extract all the sewage water. From there, we removed drywall in all the rooms that had been affected. Thankfully, we were able to save all the tile flooring in the bathroom so the homeowner would not have to worry about replacing it. Finally, as with all sewage cleanups, we made sure to spray all our anti-bacterial product and clean everything thoroughly so the home would again be safe for habitation.

The homeowner was so happy with our work. Though the sewage backup had certainly seemed like it would ruin the bathroom, he knew SERVPRO of Anaheim Hills was to thank for its complete safety! He promised we would be his first call in the event of another water damage.

Anaheim Homeowner Deals with Pipe Burst

12/1/2015 (Permalink)

Though generally quiet, pipes run all throughout your home and your walls. That said, you should never need to know where your pipes are exactly located in your walls… that is, until the pipe fails. When a wall pipe fails, generally the drywall surrounding it will become saturated with water. That’s where we come in. At SERVPRO of Anaheim Hills, we know exactly how to deal with water damage so your home is dry and safe by the time we leave. Give us a call today if you notice anything unusual about your walls. We’re happy to take care of it for you!

A homeowner in Anaheim called us recently after noticing her drywall in the dining room was squishy. She first called her insurance agent, who then recommended SERVPRO as one of their trusted vendors. When the homeowner called our main call center, she was given our number as we were closest.

As soon as the call came through, we dispatched Uriel Valencia, our Project Manager, to the site. His initial inspection showed that thankfully the leak was discovered early and had only affected one room. Unfortunately, it had spread from the wall down into the carpet. But he knew SERVPRO of Anaheim Hills would be the best company for the job, so he called our Crew Chief, Irino Chavez, to the home to remove the water damage.

Irino led our team of expert technicians in the removal. The first thing we did was test for asbestos and mold, which both came back negative. Once we knew that, we removed the carpet and pad along with the soggy drywall in the dining room. From there, we set up equipment and made sure everything was completely dry to prevent any mold from growing.

The homeowner was thrilled with the work we did! She knew the damage could have been much worse, but thankfully SERVPRO of Anaheim Hills knew exactly how to handle it all. She told us we had made a life-customer!

Roof Leaks Mean Water Damage in Pomona Home

11/30/2015 (Permalink)

In Southern California, we aren’t used to getting much rain. Especially in this drought, it seems like it hasn’t rained in years! While this is not only hurting our environment, it also creates problems for roofs. The longer a home goes without rain, the less likely the homeowner is to know if there are any issues in the roof that require fixing. So, when it finally does rain, every flaw in the roof is exposed and it might be too late. Rain water can leak into the attic and wreak havoc in the home.

A Pomona homeowner found this out the hard way. After a long drought, he didn’t know that there might be flaws in his roof. When it rained, the rain came through and started damaging anything it touched. He knew he would need a professional restoration company to come out and help, but he was unsure exactly who to call. He asked his insurance agent, who told him that not only was SERVPRO of Anaheim Hills the best company for the job, but we were also covered under his insurance!

He gave us a call immediately, and we sent our Project Manager, Jonathan Arcila, out to the home. He performed the initial inspection and found that the roof leak had damaged the family room, master bedroom and hallway. He knew it would be a job for SERVPRO of Anaheim Hills, so he called our Crew Chief, Jose Melgar, to come to the home and lead our technicians in the proper removal. 

They arrived as soon as possible to start the work. We extracted the flooded water and placed some equipment. From there, we ended up going in and removing the drywall in the hallway. Thankfully, everything could be saved. 

The homeowner was completely satisfied with our work. He loved that we finished quickly and promised to call us in the future if he found any other water damage around his home. 

Apartment Complex Suffers Major Water Damage

11/25/2015 (Permalink)

At SERVPRO of Anaheim Hills, we don’t just work with homes and homeowners. We often work with landlords and apartment complex owners to remove water damage from either common areas or areas within specific units. We know that when it comes to water damage in apartment complexes, it’s more than just a stress for the owner, it’s a stress for the tenant as well, so we like to complete the removal early. Give SERVPRO of Anaheim Hills a call today to help with all your water damage needs!

One owner of an apartment complex recently contacted us about a leak in the common area. Though it wasn’t in any one specific unit, their plumber had diagnosed the problem as a pipe leak that had flooded their entire common area. They called their insurance agent who, after coming out to the complex to see the damage, told the owner that SERVPRO of Anaheim Hills would be the best restoration company for the job.

The complex owner gave us a call and we were able to send someone out that same day. Our Project Manager, Jonathan Arcila, was the first on the scene. His initial inspection showed that both common bathrooms were affected as well as the kitchen, library, game room, lobby and manager’s office. Jonathan knew it would be a big task, but that we could take it on. He called our technicians out to the scene immediately.

We got to work on the removal as soon as we received approval from the complex owner. We removed drywall in all the rooms, but were fortunate enough to be able to save the flooring. From there, since the job was such a large one, we set up over 40 air movers and dehumidifiers to make sure everything else dried in place.

The complex manager was so happy with our work! She said she would call again if any of her tenants had to deal with water damage in their complexes.

SERVPRO Helps Water Damage Customer Afford Self-Pay

11/23/2015 (Permalink)

Water damage is frustrating to all homeowners. Not only is there the massive stress that comes with having water damage in your home, but when your insurance refuses to cover anything, it’s infinitely worse. Now, on top of just having to remove water damage, you as a homeowner have to figure out how to pay for it. Thankfully, we know just how to help at SERVPRO of Anaheim Hills. We know that self-paying can be stressful, so we work with you to figure out a reasonable price for the work you need done.

A homeowner in Pomona recently contacted us about a leak in their crawlspace. They had already talked to their insurance who determined that the leak would not be covered, so they wanted a company that would help them with their costs. They had done their research online. Many of SERVPRO of Anaheim Hills’ Yelp reviews talked about how we work with each customer to make sure the work is affordable. She gave us a call, hoping we could do the same for her.

We immediately dispatched our Project Manager, Jonathan Arcila, to the home to perform the initial inspection. He found that the problem was thankfully not one that would require a lot of removal, and knew we would be able to help. He put together two different quotes with two different amounts of work and different prices. The homeowner was so grateful that we were so willing to work with her! She picked the quote she felt best suited her home and financial needs.

Our technicians were dispatched to the home and began the work immediately! We extracted all the water from the crawlspace and removed the most affected insulation. From there, we placed equipment to let the rest dry in place. 

The homeowner was so happy with our work! Though extremely pleased with our actual work on the house, she was most happy that the financial stress would no longer be an issue. She knew she would be recommending SERVPRO of Anaheim Hills to all her friends!

Pipe Leak in Anaheim Means Water Damage

11/20/2015 (Permalink)

With so many pipes running through the house, at some point one will fail. That’s inevitable. How you respond, however, will mean all the difference in the repairs that’ll need to be done in your home. First and foremost, an immediate response is key. As soon as you notice a pipe leaking, call your plumber to get it fixed and then call SERVPRO of Anaheim Hills to make sure there is not serious water damage in your home. Letting water damage sit can lead to mold, which is dangerous for you and your family. Once you’ve done that, sit back and let us take care of the work for you!

A homeowner in Anaheim called recently after noticing a pipe broke in one of his walls. He said he had seen water on the floor in the hallway and immediately knew the damage was out of his control. He’d seen ads for SERVPRO before, so he rang our call center, who then forwarded him to us because of how close we were and how fast we would be able to respond. We immediately dispatched our Project Manager, Uriel Valencia, to the home to evaluate what needed to be done.

Upon his initial inspection, Uriel found that the water damage had extended from the hallway to the hallway bathroom, master bathroom and vanity in the master bathroom. He knew SERVPRO of Anaheim Hills would be the best restoration company for the job. He contacted one of our Crew Chiefs to come out and lead a team of professionals in the water damage removal. Our talented team of technicians arrived at the scene and immediately got to work.

We removed some of the laminate flooring in the hallway, but that was it! Everything else was able to be dried in place, including the flooring in all the other rooms and the moisture on the walls and floor. For those, we set up equipment to make sure it would dry properly with no threat of mold damage.

The homeowner was so happy with our work! He told us he would absolutely be calling again if he needed any other water damage taken care of.

Shower Leak Causes Water Damage in Mission Viejo

11/19/2015 (Permalink)

Bathrooms are the source of a lot of the leaks we see here at SERVPRO of Anaheim Hills. With so many appliances—toilets, showers, sinks—it seems as though it is only a matter of time before one of them fails and floods the room. More than that, we use bathrooms multiple times every day, so the pipes are constantly being tested. If you ever noticed a leak in your home, be sure to give us a call here at SERVPRO of Anaheim Hills so we can come out and see if your home requires any water damage removal.

In Mission Viejo, a homeowner recently had to deal with a shower leak in one of their bathrooms. They had noticed it ruining some of the carpet and wanted to make sure it was not anything serious, so they called SERVPRO of Anaheim Hills through the referral of a friend. As soon as we received the call, we sent our Project Manager, Uriel Valencia, to the home. He immediately got to work inspecting the home and the damage. 

He found that the shower had messed up the carpet as well as the vanity nearby. Uriel knew it would be an easy job for SERVPRO of Anaheim Hills, so he dispatched our technicians out to the home immediately. We removed some of the pad near the shower but were able to dry the carpet in place. Even further, we were able to save the entirety of the vanity.

The homeowner was so happy with our work! With each project we do, we give the homeowner an opportunity to provide feedback or comments in a little survey. This homeowner gave us a perfect score! She even said she would be referring us to her friends if they needed a restoration company. We are happy to have added her to our list of happy customers!

Supply Line in Anaheim Causes Water Damage

11/16/2015 (Permalink)

Supply lines are an important part of all bathrooms and kitchens. They are the main lines that tend to carry a lot of water, so when they break, the water damage is immense. It can range anywhere from just ruining a part of a room (if caught early enough), to ruining an entire floor of a home. This is what makes it so important that you keep up maintenance on these pipes, to ensure there are no leaks—or that if there are, they are caught early. Thankfully, regardless the size of the leak, SERVPRO of Anaheim Hills is here to help.

We recently received a call from a homeowner in Anaheim who noticed a supply line leak in her master bathroom and soggy flooring in the hallway. She was unsure if they were related. She immediately called a plumber, who gave her our company name. Our main call center directed her to us because of our proximity. As soon as we received the call, our Project Manager, Uriel Valencia, was sent to the home. He performed an initial inspection that told him it was indeed the supply line that had leaked into the hallway, and more than that, it had also affected the hallway bathroom. He knew it would be a job for SERVPRO of Anaheim Hills.

Uriel called our talented technicians to come out and help him remove the water damage. As soon as they arrived at the home, they got to work. We removed the flooring and baseboards in the hallway as well as the vinyl and toe kicks in the hallway bathroom. Thankfully, we were able to dry the master bathroom flooring all in place.

The homeowner was so happy with the end result! She loved our quick work and knew her house was in the best hands with SERVPRO of Anaheim Hills.

Insurance Company Refers SERVPRO for Water Damage

11/13/2015 (Permalink)

When it comes to your insurance company, we at SERVPRO of Anaheim Hills know how to handle everything. We want as much of your work covered as possible, so we go the extra mile to communicate with your insurance agent to get your home safe. With water damage specifically, insurance adjusters know we are the best restoration company out there. We are on the preferred vendor list for many insurance companies, so definitely keep us in consideration when you need your home to be safe from water and mold damage!

Their insurance company recently referred a homeowner in Anaheim to our services. Their adjuster had been their first call when they realized the flooring in their hallway was consistently wet. Their insurance company referred them to a good plumber and then told them to call SERVPRO of Anaheim Hills. As soon as they received our number, they gave us a call and we were able to send someone out that same day.

Our Project Manager, Uriel Valencia, was the first on the scene. His initial inspection showed that more than the hallway had been affected; the water damage extended to the master bedroom, master closet and hallway bathroom. Though much more extensive than they initially believed, Uriel worked with the insurance agent and communicated exactly what we would have to do with the house to keep it safe from mold growth. 

As soon as we had insurance confirmation, we sent our team out to the home. Our technicians immediately got to work. We went in and removed the padding in the master closet and bedroom as well as the laminate flooring in the hallway and bathroom. From there we set up some final equipment to make sure everything was dried properly.

The homeowner was so pleased with our work! She was glad her insurance company was able to work with us and get as much of the work covered as possible. She gave us a great score on our survey and promised to use our services again! 

SERVPRO Works with Schedule for Water Damage Removal

11/11/2015 (Permalink)

At SERVPRO of Anaheim Hills, we know your schedule is important. We also understand the importance of a timely water damage removal. This is why we are available at all hours of the day, every day of the year to help you get your water damage removed. We do everything in our power to accommodate each client’s schedule so that we can remove the water damage before it develops into mold. No matter the day or time, call SERVPRO of Anaheim Hills if you find any sort of water damage in your home so we can get to work!

One Anaheim homeowner gave us a call recently after she noticed a pipe was leaking in her kitchen wall. She had noticed the wall was a little soggy and figured she needed a professional to come out and take care of it. Her plumber had come to the home and fixed the leak, but told her to call SERVPRO for the water damage. Our call center referred her to us because we were closest.

The call came through and we made it out to the home that same day. Our Project Manager, Uriel Valencia, arrived at the scene first and set up the containment equipment so the water damage would not worsen. In his inspection, he found that the pipe leak had affected the kitchen, nook and hallway. He knew it would be a job for SERVPRO of Anaheim Hills. It was then that the homeowner expressed her tight schedule with work, and asked that we only come in the evenings to get the work done.

We knew this would slow the process slightly, which meant we would have to work doubly as hard to get the water damage removed in a timely manner. Our Crew Chief, Jose Melgar, led our team in the removal. Our technicians came in and removed some of the drywall in each room, and thankfully we were able to save the flooring and cabinets. 

The homeowner was so impressed with our work. She loved that we were so accommodating to her schedule and yet still were able to complete the job in a timely fashion. She told us we had made a customer for life!

Water Damage Leads to Mushroom Growth in Laguna Niguel

11/9/2015 (Permalink)

No matter the water damage, mold is always a threat. Depending on how quickly both the homeowner and the restoration company respond, mold can be a serious threat to the home. The longer the home goes without removing the water damage, the worse the mold will be, which means you and your family could be in danger. No matter how minor you think the water damage may be, have SERVPRO of Anaheim Hills come out and take a look at it. We often find water damage to be more severe than it appears, and it’s much better to be safe than sorry.

We recently received a call from a homeowner in Laguna Niguel who believed she had some water damage in her kitchen. She had a pipe burst but had not called anyone immediately to clean it up. That combined with the fact that the house was old meant the homeowner had a sneaking suspicion that mold would play a factor in the removal. Thankfully, she knew a friend who recently had some water damage removed. She called her friend, who recommended she call SERVPRO of Anaheim Hills to get the job completed.

As soon as we received the call, we sent our Project Manager, Uriel Valencia, to the home to start the work. He set up some initial equipment to keep the water damage from worsening and performed the initial inspection. In his inspection, he found that not only was there mold, but mushrooms were growing in the wall from where the water damage had been, but that thankfully the kitchen was the only affected room. He knew it would be a job for SERVPRO of Anaheim Hills.

Uriel called our Crew Chief, Chris Trejo, to lead our excellent technicians in the removal. Our technicians got to work as soon as they arrived. We went in and were able to remove the cabinets and drywall, saving the entirety of the flooring. From there, we sprayed anti-microbial and made sure the home was safe from any future mold growth. 

The homeowner was so happy with our work! She was glad her friend was right in referring us to her and promised to call again if necessary!

Refrigerator Failure Causes Water Damage in Diamond Bar

11/6/2015 (Permalink)

With so many appliances in the kitchen, it feels like it’s almost only a matter of time before one fails. These failures can come with electrical shortages, a warm fridge or even water damage. The last one is the one we deal with most often. Between sinks, refrigerators and freezers, pipes seem to be abundant in the kitchen. If one fails, it can cause serious flood damage to your home. No matter how small it may seem, always seek a professional water damage company to come help clean your home. It’s the only way to ensure your home is completely safe from mold.

In Diamond Bar, a homeowner called us to take a look at her ice maker. She noticed it had been leaking but wasn’t sure how severe the damage was, so she searched the Internet to see who had the best reviews on Yelp. When she saw our stellar reviews, she knew she had to call SERVPRO of Anaheim Hills. 

As soon as we received the call, our Project Manager, Jonathan Arcila, was dispatched to the scene. He performed his initial inspection and found that the damage was only in the kitchen. He knew that could quickly change, so he set up equipment to contain the damage to just that one room. From there, he called our Crew Chief, Cesar Arcila, to come out and lead our expert technicians in all the water damage removal.

We went in and removed the affected drywall in the kitchen. Once that was gone, we placed equipment to dry out the studs. Thankfully, our quick response meant we were able to completely save all the cabinets and flooring! 

The homeowner was so happy with our service. She was grateful she would not have to go through the daunting task of replacing the floors and cabinets, but also that we clearly took good care of her home. She promised to call us again if she noticed any other water damage!

SERVPRO Wins Over Two Other Water Damage Companies

11/4/2015 (Permalink)

We at SERVPRO of Anaheim Hills specialize in the safe removal of water damage in every home, no matter how severe. More than that, we are compatible with most types of insurance companies. That’s why we are able to do our jobs so well and receive such great reviews. We also work to provide complete honesty upfront with our quotes, and if our client is paying out of pocket, we work to give them a reasonable price.

Some homeowners in Brea recently needed some water damage removal and called us along with two other water damage companies. They had found our names online and saw what great reviews we’d received on Yelp and thought we could potentially be the company for the job. After receiving the call, we sent Uriel Valencia, our Project Manager, to the home to perform the inspection and give a quote to the homeowner. 

We told her upfront of everything we would have to do: this included removing the dishwasher and cabinets as well as some drywall and flooring. In his inspection, he also found mold and figured they would have to perform a mold remediation as well. He explained all of this to the homeowner with her quote and left her to decide.

She called later that day to inform Uriel that she had indeed chosen SERVPRO of Anaheim Hills to complete the job over the other two companies. The other companies had not been able to give a guaranteed quote and did not seem as trustworthy, so she decided to go with our company. As soon as we got the word, we called our technicians to go out to the home.

The technicians performed all the work quoted in the price, including setting up some equipment at the end to keep the air clean and pure for the safety of the inhabitants. The homeowners were so pleased with every step we were able to take to save their home. They promised to give us a call in the future if they experienced any other water damage!

Water Damage in Tenant / Owner House Situation

11/2/2015 (Permalink)

At SERVPRO of Anaheim Hills, we receive many calls with unique housing situations. One that we receive most often is when there is a homeowner that is renting out the house. In these cases, the homeowner is in charge of handling the removal of the water damage as well as the reconstruction afterwards, but we also have to coordinate with the tenant, seeing as their schedules might also be interrupted during the work. In these cases, we work with both parties to find the best time for everyone.

A homeowner renting an Anaheim home recently gave us a call hoping we would be able to remove water damage from their rental home. The tenants found water in their flooring and called the homeowners, who sent out a plumber. The plumber diagnosed a slab leak, specifically their hot water pipe, and recommended they call professionals to deal with the water damage. The homeowner called their insurance agent, who told them to call SERVPRO of Anaheim Hills.

We received the call and immediately sent our Project Manager, Chris Trejo, to the home. He performed an initial inspection and set up some drying equipment to contain the damage. As soon as he received insurance approval, Chris set up a time that worked with both the tenant and the homeowner to come back with technicians.

Our expert technicians showed up and immediately got to work. The game room, family room and hallway were all affected. In the game room and family room, we removed drywall, insulation and padding beneath the carpet. We were able to save the carpet in those rooms as well as the laminate flooring in the hallway.

The homeowner and the tenant were both very pleased with the work we accomplished! They loved that we were accommodating to both parties and were able to get the work done quickly and efficiently. They promised to call again if necessary!

Insurance Problems for Water Damage in Anaheim Home

10/28/2015 (Permalink)

Sometimes, your insurance doesn’t quite come through when you need it to. At SERVPRO of Anaheim Hills, we see this an unfortunate number of times. We want your insurance company to help pay for damages to your home, but often they won’t cooperate for whatever reason. Thankfully, we work with this problem all the time and know how to handle it. We give discounts to our customers that have to pay out of pocket so your water damage doesn’t break your bank.

An Anaheim homeowner called us recently after the water heater had been leaking and causing flood damage to her home. She immediately went online to find the best restoration company in the business, and as soon as she came across our stellar reviews, she gave us a call.

We sent our Project Manager, Uriel Valencia, to the home to check it out. He found that there was water damage in the linen closet and hallway and knew that we would be able to help. He talked with the homeowners and described exactly what would be happening and how the home would be tested and cleaned.

The homeowner expressed concerns about payment, as this was not the first time the home dealt with water damage. This same leak had been going on for a while, and the first time she filed a claim with her insurance, she was turned down. Uriel worked out a cost for her that would complete the work while still remaining affordable. As soon as the homeowner agreed, Uriel called out our technicians.

The technicians got to work in the rooms, removing drywall in all the affected rooms. From there, we tested the air quality to make sure the home was livable and safe for the homeowners and their family. And finally, we set up some equipment so the rooms would fully dry.

The homeowner was so happy with our work. Not only were we quick and efficient, but she loved that we worked with her on the price and ensured her own safety as well as her families. She was so happy the Yelp reviews were all correct!

Anaheim Homeowner Trusts SERVPRO with Water Damage

10/26/2015 (Permalink)

There’s a certain level of trust we hope to gain with each and every homeowner. Whether it’s the guarantee of a repeat call or the key to a home so we can get our work done as soon as possible, we appreciate it all. We love being able to give our homeowners that trust in us so they know their home is in the best hands. We truly believe that at SERVPRO of Anaheim Hills, we are the best in the business. With any water damage needs, give us a call today.

An Anaheim homeowner recently called us after they found their bamboo flooring in the living room was consistently wet. They called our main call center and were directed to us because of our location. As soon as the call came through, our Project Manager, Chris Trejo, was on his way to the home. He found in his inspection that the family room, living room and kitchen had all been affected by a pipe leak and that there would need to be some serious work done.

Before we called our technicians out, the homeowner explained to Chris that he had to work all day. He handed over a key to his home and told us to work through the day and remove the damage as soon as possible, whether or not he was there. This sort of trust is what we love to receive from homeowners. We take this trust seriously and work hard to fulfill the homeowner’s exact needs.

Our Crew Chief, Jose Melgar, led our technicians in the work. We removed some of the bamboo flooring in all the affected rooms. We saw the drywall was wet, but believed it could be dried in place so we set up some equipment to make sure that happened. We were able to save it all completely.

The homeowner was so grateful for the work we were able to do. He was happy he had entrusted us with the key to his home so we could get the job done quickly and efficiently. He told us we made a customer for life.

Carpet Saved by SERVPRO in Anaheim Home

10/23/2015 (Permalink)

When it comes to water damage, we at SERVPRO of Anaheim Hills do everything in our power to save your home. We know the cost of repairs can be significant, so we want to save everything we can. However, it is often the case that drywall or carpet or any other affected area will not dry in place. When this is the case, we know we have to remove those small areas for your own safety. If the wall is left wet, it can start to grow mold and that can be bad for you and your family. 

However it is also often the case that we are able to spare a family some expenses by saving part of their home. Recently, we had a homeowner in Anaheim call us after they discovered water damage in their bathroom. Unsure of the cause, they called their plumber, who had diagnosed a slab leak. He recommended SERVPRO of Anaheim Hills to clean up the damage.

We received the call and immediately sent Uriel Valencia, one of our fantastic Project Mangers, out to the home to perform an initial inspection. Uriel found that the water damage had spread from the bathroom to the den, laundry room and even part of the garage. He knew the work in front of them would be extensive. He called our Crew Chief, Jose Melgar, to come out to the home with our technicians to start the work.

The technicians got to work in trying to dry what they could. After noticing the drywall, pad, and some tile weren’t drying out, we worked to remove those. Thankfully, we were able to save the carpet! We lifted it to remove the padding underneath but were able to dry it separately so it could be saved.

The homeowner was so pleased with our work. He knew he had chosen the right company to work with, as we did everything in our power to save his home. He said he’d be happy to refer us to friends for their water damage needs in the future!

Internet Leads Homeowner to SERVPRO of Anaheim Hills for Water Damage

10/19/2015 (Permalink)

No matter the referral, we love them all. One of our favorite types of referrals is when people find us online. Whether reading our stellar Yelp reviews, finding our website or even through one of our Google+ pages, we work hard to maintain a solid Internet presence. After all, the Internet is the present and the future. When we receive a call from someone saying they loved our reviews or website, we know we’re doing something right!

A homeowner recently contacted us after finding our Yelp page. He was so impressed with the reviews we had received that he knew we would be the best water damage company for the job in his house. He discovered water damage in his bathroom earlier that day and knew he would need a professional to clean it up. He called us and we immediately sent our Project Manager, Chris Trejo, out to the home. His inspection revealed that there was damage to the bathroom, master bedroom and the master closet.

He called our Crew Chief, Jose Jaracuaro, to come to the home with our expert technicians to get the job done. Our technicians knew that the drywall and tile in the bathroom as well as the carpet and drywall in the closet and master bedroom were all affected, but they looked like we could dry them in place. We set up air movers and fans to get those areas dry. Thankfully, everything was able to be saved and dried in place.

The homeowner was so happy with our work! More than anything, he was happy that nothing needed to be removed which, of course, meant he would be saving money in costs from having to have a construction company come out and replace it all. He was so happy that he found us online and told us he would be recommending us to all his friends!

How to Save Water Damaged Furniture

10/16/2015 (Permalink)

It finally happened: Your home experienced some form of water damage. You’ve read about the horror stories everywhere, but never thought it would happen to you. You’ve called SERVPRO of Anaheim Hills already to take care of the structure and materials of your home, but what about your furniture? Is it gone for good, or are there any ways to save them? We at SERVPRO of Anaheim Hills are water damage experts and are happy to lend a hand wherever we can. Learn about how to save some of your water damaged wood furniture below:

1. Set Up: In this case, simple household items like baking soda and a fan will help. If it’s a dresser or nightstand, remove all drawers or at least open them so air can vent through. 

2. Apply Materials: Don’t be stingy with the baking soda. Apply it to all the affected areas inside the furniture to make sure it can soak everything up. If you have a dehumidifier, set it up with the furniture in a bathroom and close the door. Avoid direct sunlight if possible.

3. Carefully Remove Mildew: If there is any mold or mildew on your furniture, create the following two solutions: One that’s one cup bleach to one gallon water, and one that’s half white vinegar and half warm water. Use the first solution to remove the mold and the second to kill any lingering spores to prevent it from growing back. Wipe both away immediately after applying.

4. Clean Thoroughly: If you have a wood cleaner, use it now. Thoroughly clean all edges and surfaces of the wooden furniture. This will be sure to remove any solutions that you may have missed wiping as well as any mold that went uncleaned. If any white film appears, that’s just water trapped in the top layer. It can be evaporated with a hair dryer. Buff gently with steel wool if any white rings or scratches appear.

If you have any questions on how to fix your wooden furniture, give SERVPRO of Anaheim Hills a call today. We are experts in water damage and water damaged material, so we can do everything in our power to help you save your furniture. Any time of day, and any day of the week, we’re ready to help you!

Annoying Air Conditioners: 4 Tips for Preventing A/C Water Damage

10/12/2015 (Permalink)

Air conditioners can be as hurtful as they are helpful. On an average day, the air conditioner will do nothing but good. It’ll keep you and your family from overheating and you’ll get a nice, comfortable sleep away from the sweltering Southern California heat. Unfortunately, air conditioners have some negatives as well. Besides the high cost, air conditioners are a prime piece of equipment that can malfunction and cause serious water damage to your home. At SERVPRO of Anaheim Hills, we care about the safety of your home. Here are some tips to keep your air conditioner safe from leaks and damages.

•Change the HVAC Filter: One of the most common sources of water damage in air conditioners is a plugged filter. If the filter is clogged, the machine won’t work as efficiently and, as a result, the coils can freeze or overheat. This is a primary source of water damage in air conditioners, so changing the filters once a month is a great way to keep the air conditioner efficient as well as give you the chance to ensure there are no plugs or leaks inside the air conditioner at that time.

•Avoid Elbow Connections: When installing your air conditioner, try to create as much of a straight line in the piping as possible. When there are a ton of bends in the pipes, the chances for one of them to leak or break is much higher. The straighter the pipe, the less chance of water damage.

•Monitor Drain Pipes: Keeping an eye on the drain lines and collection pans is a great way to notice a malfunction before water damage occurs. If a drain line is backed up or clogged, the water in the collection pan will raise and spill over, causing serious water damage. If you notice a clog in the pipe or an overly-full collection pan, it is probably a sign of something much more serious. Call your HVAC company before the problem gets worse.

•Get it Checked: Annual or bi-annual preventative maintenance on your air conditioner is the best way to keep your air conditioner from causing water damage. Your HVAC company will check your coils to ensure they are not freezing or overheating, change your filters and check for clogs in your drain pipe. That way, the worry is no longer yours.

Routine maintenance is the best way to stave off water damage, but it isn’t always a perfect system. If you notice any leaking water or any wet spots near or around your air conditioner, be sure to give SERVPRO of Anaheim Hills a call today. We can check the damage and ensure you and your family are safe!

SERVPRO Saves Bar Room from Water Damage

10/5/2015 (Permalink)

Pinhole leaks are sneaky. They form over time when the minerals from the water brush against the pipes and wear them down to the point of a small hole. These leaks can cause significant damage. Since they are small and generally within the walls, they go undetected until the surrounding walls are completely saturated with water. If you find this to be the case, give SERVPRO of Anaheim Hills a call today. We know how to handle all the water damage thrown our way.

A homeowner in Anaheim called us recently to take care of some water damage they found in their bathroom wall. As soon as the call came in, we sent our Project Manager, Uriel Valencia, to the scene. Upon his inspection, he found the water damage was in more than just the bathroom. The pinhole leak had spread water damage from the bathroom to the hallway, dining room and bar area.

The homeowners were upset their bar area was affected, as it had been an expensive investment. They asked us to save as much as possible in the bar area, so that’s what we promised to do. We called our Crew Chief, Antonio Saldana, out to the home to lead a team of our incredible technicians in the water damage removal.

We started by going in and removing some drywall in all affected rooms except the hallway. In the bar area, we did everything we could to save the cabinets but unfortunately had to remove some drywall and the cabinet boxes. Thankfully, we saved the doors and faces of the cabinets so those would not have to be replaced. We then set up some air movers and fans to dry out the entire area.

The homeowners were so happy with the work we were able to complete in their home. Though upset about their bar, they knew we did everything in our power to save it and appreciated our effort. They promised to call again in the future!

SERVPRO Performs Water Damage Repair in Laguna Niguel

10/2/2015 (Permalink)

Sometimes, water damage repair is small enough that it can be paid out of pocket. With these specific cases, letting your insurance company know can sometimes do more harm than good. We work specially with these customers to ensure they receive a price that suits their needs. With all self-paying clients, we give them a little bit of a break on the work that’s done so we can remain a high-quality, affordable service. That way people are encouraged to get a professional to take care of their water damage repairs instead of letting it sit until it turns into mold, which becomes a whole new problem.

A homeowner in Laguna Niguel recently contacted us in hopes of using our services. He came home from work one day to realize his upstairs toilet had overflowed. He knew it would probably be a small job, so he didn’t want to file a claim. Instead, he went to the Internet to find the best water damage repair company for the job. The most impressive result? SERVPRO of Anaheim Hills. He called us and we were able to send someone out that same day.

The Project Manager, Chris Trejo, made it to the home first. He did an inspection and found the flood has extended from the bathroom to the hallway and game room. The homeowner explained to us that he would not be filing a claim, and therefore was hoping to dry everything in place so there would be no removal. We promised him we would do everything in our power to achieve that for him.

Unfortunately, it doesn’t always work out the way we want it. The technicians arrived on the scene and did everything they could to dry the tile flooring. Unfortunately, the water damage was too vast and the stubborn floors refused to dry. We explained this to the homeowner and he was grateful for our honesty. So much so, in fact, that he bought our Crew Chief some ice cream as a thank you for all his efforts!

Though we had to remove some drywall and tile, the homeowner was overall very happy with our efforts. He knew we did everything we could to save his home. He promised to give us a call again in the future if necessary.

Water Damage Services Required in Anaheim Home

10/1/2015 (Permalink)

The last thing anyone wants to experience is a flood in the home. Chances are, you’ll want to deal with the resulting water damage even less if you’ve just come out of surgery. But unfortunately, that’s exactly what happened to one of our clients. The stress that comes with a surgery is massive, and combined with coming back to a flooded home seems almost unbearable. At SERVPRO of Anaheim Hills, we may not be able to alleviate any of the stress of a surgery, but we can help with the water damage stress.

We had a homeowner recently who underwent two surgeries. Because of that, he was out of the home temporarily. Upon his return, hoping to get some rest, he found that his upstairs toilet had flooded the entire house. It affected nine rooms on the first floor and six rooms on the second floor. In certain places, the water flooded up to six inches. The homeowner knew he would need someone to come to the house—and fast.

He called us after a referral from his caretaker. He was nearly in tears on the phone with us, so we knew we needed to arrive at to the home immediately. Our Project Manager, Cesar Arcila, was the first at the scene. He took in the damage with his initial inspection and determined we needed to act quickly. More than that, he wanted to get the job done fast so the homeowner experienced less stress. We knew he should be focusing on his recovery, not his water damage.

Our technicians made it out to the home as soon as Cesar called and then immediately got to work. The first thing we did was extract the six inches of water in the home. From there, we dehumidified as much as possible but knew we would have to remove a lot. We had to remove drywall, flooring, baseboards, carpet and padding in all the affected rooms. The damage was so severe, which meant the removal would be just as severe too.

When everything was completed, the homeowner was incredibly happy with our work. He knew his home was safe in our hands. More than that, he appreciated the compassion of our team. When he initially called, one of our phone experts was able to calm him down. He has no doubt in his mind he’ll be calling us again if something else happened.

Air Conditioning Leak Leads to Water Damage Services in Irvine

9/28/2015 (Permalink)

It’s been a hot summer here in Southern California. It’s no wonder everyone’s cranking the A/C! Unfortunately, when an air conditioner goes from light or no use to excessive use, it can stress the pipes. This stress can cause leaks, bursts and breaks that can cause water damage and flood damage to your home. Though regular maintenance on your air conditioner is a great way to prevent this, if it’s too late for that, SERVPRO of Anaheim Hills can help. The summer is one of our busiest times because of air conditioning leaks!

One homeowner in Irvine called us recently to get our opinion on some water damage he found in her living room. He woke up that morning and noticed the laminate flooring in his living room was wet, and with some minor detective skills, he traced it back to his air conditioning unit. He had already called out a technician to take care of the air conditioner, but the technician recommended he call a professional restoration company for the water damage services. He recommended SERVPRO of Anaheim Hills.

We immediately sent our Project Manager, Chris Trejo, to the scene. His initial inspection had him setting up drying equipment so the damage would not spread further. He then called our Crew Chief, Gilbert Julian, to come lead our team of technicians in the cleanup. They made their way to the home as soon as they could.

With Chris’s notes in mind, the team got to work. We removed some of the laminate in the hallway where the damage had spread, but other than that we were able to save all of the drywall and the laminate in the living room and family room. 

Though initially irritated with the entire situation, the homeowner was ultimately pleased with our work. We understand water damage repair is frustrating and deal with each case personally and professionally. The homeowner was glad he had chosen SERVPRO of Anaheim Hills!

Garden Grove Home Needs Water Damage Repair in Crawlspace

9/25/2015 (Permalink)

When water mains break beneath the home, they cause flood damage—and fast. What’s worse is that when it’s in the crawlspace, it isn’t something that will be immediately noticed. It can go days before something seems off and a restoration company like SERVPRO of Anaheim Hills is called. Thankfully, these are water damage repairs we have seen before and will likely see again. We know exactly how to handle the jobs we are given to ensure the safety and happiness of all our clients.

One homeowner in Garden Grove called SERVPRO of Anaheim Hills recently about a leak she thought she had in her crawlspace. She had initially called a plumber, who found the leak but told her she needed professionals to come out and remove the water. That’s where we came in.

We sent Uriel Valencia, our Project Manager, to the home immediately. He found the source of the leak was a main pipe in the downstairs bathroom, and then when he looked into the crawlspace he found there were three inches of water that had to be extracted. More than that, he knew the home was built during the ‘50s and the possibility of asbestos was high. He knew he would need backup, so he called our Crew Chief, Jose Jaracuaro, to the home.

Jose tested for asbestos in the home and it came back positive. He knew that, before any work could be done, we would have to perform an asbestos abatement to keep the home safe. Once that was completed, we went into the crawlspace and started extracting the water. From there, we dried everything so there would be no possibility of mold growth from this specific water damage.

The homeowner loved the work we did. She loved that we were able to come out so quickly and keep the home safe from asbestos and mold while removing all the damaged areas. She promised to call SERVPRO of Anaheim Hills again if she needed our services!

Water Damage Services Needed in Anaheim

9/23/2015 (Permalink)

Pipe leaks are one of the most common sources of water damage in homes, and they can happen to anyone. It doesn’t matter whether you just had your pipes checked or haven’t had a plumber out in years; all it takes is one minor leak to cause damage to your entire home. That said, one of the best ways to avoid water damage is to keep a routine maintenance on your home. If a plumber can catch a leak early, it can make all the difference in the world for the water damage services you may need.

Either way, at SERVPRO of Anaheim Hills, we want to help out. One homeowner in Anaheim contacted us about a pipe leak in their kitchen. They found it after they had noticed water pouring onto their hardwood floors and immediately ran to a computer to find the best restoration company in the area. They called two other restoration companies, but neither did the work the way they wanted. Both companies failed to dry the areas in the manner that pleased the homeowner, so the homeowner went to the internet for a third and final try.

When they saw our reviews, they knew they had to give us a shot. They gave SERVPRO of Anaheim Hills a call and we arrived instantaneously.

Our Project Manager, Chris Trejo, was the first on the scene. He took a survey of the area and found that the kitchen was thankfully the only area affected by the pipe leak. With the homeowner’s approval, Chris called our Crew Chief, Jose Jaracuaro, to lead our technicians in the project.

We removed drywall, cabinets and flooring in the kitchen. Thankfully, we saved their expensive countertops by floating them during the removal of the water damage. The homeowners were so happy with the work we did. They knew we did the best job of the three companies. They told us we made a lifetime customer!

Water Damage Repair Needed for Anaheim Home

9/22/2015 (Permalink)

If you’ve ever been the victim of a slab leak, you know it’s a water damage repair that can go from quick and easy to giant and complicated in a matter of a few hours. If the leak is not caught early, it can very quickly spread from just one room to an entire floor. That’s why SERVPRO of Anaheim Hills is available at all hours of the day, every day of the year. We know time is of the essence with water damage, and you need a company you can count on to get all the work done before your home is wrecked.

One homeowner in Anaheim recently contacted us after they found some wet carpet in their living room. They called their plumber out to check the problem, but once he diagnosed it he told them to call a professional to get the water damage repairs completed. They ran to the computer and did a quick Yelp search for the best water damage repair company in the area. Of course, the first one to show up was SERVPRO of Anaheim Hills! She gave us a call and we arrived immediately.

We sent our Project Manager, Chris Trejo, to the home. He performed an initial inspection and found that the living room, dining room, bar and kitchen had all been affected. He set up a containment area so the water damage would not get worse and called out our Crew Chief, Jose Melgar. Jose led a team of our top technicians to come out to the home and solve the problem.

We had to remove some affected drywall in each of the rooms, but with slab leaks our main priority becomes saving the flooring. Since slab leaks leak from below the floors, those are generally the most damaged. Thankfully, we were able to dry all of the tile floors in all of the rooms without having to remove anything.

The homeowners were so happy with our work! They loved how much attention we placed on saving the home rather than demolishing everything. They promised to give us a call immediately if something similar were to ever happen.

Water Damage Services Required in Compton

9/18/2015 (Permalink)

When it comes to location, we want to be able to accommodate everyone. Though each of our franchises has a designated area, sometimes the closest SERVPRO is too busy and they get sent to another. Other times, we get a plumber or insurance agent that has worked with our specific franchise and trusts us. When we get these referrals, we take them very seriously! Despite a far commute, we know our services will live up to the hype. This means we can travel anywhere from Anaheim, to Yorba Linda, to LA, to South Orange County. Anywhere you need us, we will be there!

We recently received a call from a homeowner in Compton. They had a sewage line in the crawlspace beneath their home that had burst, and needed SERVPRO of Anaheim Hills to come out and take care of it. Their first call had initially been to their plumber, but when he came out and saw the damage he knew he would need SERVPRO of Anaheim Hills to come out and clean it up before he could fix the pipe. The plumber had worked with us plenty of times before and knew we would be the best company for the job.

After receiving the call, we immediately sent out our Project Manager, Uriel Valencia. He performed the initial inspection and then went on to call our Crew Chief, Nathan Rodriguez, to come out to the property. The homeowner was very precise with the times she wanted us to come out, but we were able to accommodate each request!

As soon as the team arrived, we got to work. Because it was a crawlspace, the majority of the work was in extracting the sewage safely. No parts of the house had to be removed, but the crawlspace was disinfected so it was safe for the homeowners.

The homeowner was so pleased with the work we did! She loved that we were able to accommodate all of her specific requests when it came to appointment times, and that we were able to complete the job in a timely manner. She said she would be calling again if any other water damage services were needed in her home!

Anaheim Home Calls for Water Damage Services

9/16/2015 (Permalink)

At SERVPRO of Anaheim Hills, we pride ourselves on our great work with water damage. We know exactly how to treat it to ensure your own safety within your home. When it comes to water damage, trust us to take care of it fully and completely, and never try to take care of it yourself. Improper or lack of care for any sort of damaged area in the home can lead to mold, which can then harm you and your family. So give SERVPRO of Anaheim Hills a call today to make sure your home is in the best hands.

A homeowner recently contacted us for our water damage services. She had a contractor doing some work in the house and he had found some moisture in the walls. She immediately gave us a call. After a few minutes though, she called back and cancelled. The contractor told her the damage wasn’t too bad and that he was pretty sure it would be fixed with the contracting work. Nevertheless, the homeowner was still uneasy. After the contractor left for the day, she called SERVPRO of Anaheim Hills back to reschedule.

We were out immediately. Our Project Manager, Uriel Valencia, performed the initial inspection and found moisture in both the walls and and the flooring. We gave the homeowner a quote and she told us to go right ahead with the work! Uriel called out Nathan Rodriguez, our Crew Chief, to come out and lead our technicians in the work. 

Our technicians got to the home and immediately started our work. We removed the drywall that had been affected as well as some of the flooring in the rooms where moisture was found. We knew that if the water was not removed and treated properly, the homeowner could be at risk for mold growth.

Ultimately, the homeowner was so happy with her decision to call and reschedule her appointment with SERVPRO of Anaheim Hills. Had she waited or gone with the opinion of the contractor, she knew she could have been ruining her own home and health. She gave us a glowing review and promised that she would be giving a call to us again if she (or anyone else) found any other water damage.

Business Office Ruined by Water Damage

9/15/2015 (Permalink)

Water damage hurts. Whether it’s your home or your business, you never want to see the tell-tale signs of water leaking through your walls, floors or ceilings. Specifically when it’s a business, there are people’s jobs and client needs that could be affected if the business has to shut down. When we at SERVPRO of Anaheim Hills get a call about a business that has flooded, we make sure to get out to the business as soon as possible. We know that the longer they have to stay closed, the longer they’re losing money.

A recent call from a business in Anaheim had us out to the building immediately. The business owner had come in that morning and found standing water in 14 of the offices in his business. He knew he would need help getting it all cleaned. He had seen a recent ad for SERVPRO, so he gave a call to our call center and they forwarded him on to us at SERVPRO of Anaheim Hills because of our proximity.

We sent out our Project Manager as soon as possible to get to the business and set up the initial equipment so the water damage would not spread. When he saw all the damage, he knew it would be a job for SERVPRO of Anaheim Hills. He called out our technicians and had them out to the business immediately. He had found that the source of the leak was a toilet supply line, so they got the water turned off and got to work.

All 14 offices had to have water extraction. We used our specialized equipment to remove the water. From there, we removed all the affected drywall and set up equipment so the areas could get as much airflow as possible. We set up the equipment to ensure no mold would grow as a result of this water damage. Thankfully, we saved the entirety of the carpet and padding. 

The business owner was so happy with the work we did. He loved our professionalism and efficiency, and knew his business was in good hands with SERVPRO of Anaheim Hills. He knew to call us in the future if there was another leak!

Home Inspector Finds Water Damage

9/15/2015 (Permalink)

Possibly the worst time to find water damage is when you’re trying to sell your home. It immediately sets back any time frame you may have had before, as well as cost you money that you hadn’t planned on spending right as you’re trying to move. It could even potentially change the value of the home. More than all of that, it’s inconvenient. At a time where your stress level is already high, you don’t need the added stress of water damage. That’s why, at SERVPRO of Anaheim Hills, we work to take that stress off your shoulders.

One homeowner in Santa Ana gave us a call after their home inspection. They had already accepted an offer on the house and it was in Escrow, but then the inspector found a damp wall in the living room. He recommended the homeowner call a professional restoration company to see about getting the damage removed.

The homeowner took to the Internet and found SERVPRO of Anaheim Hills in the top rated position for local restoration companies on Yelp. He gave us a call and we immediately sent out our Project Manager, Uriel Valencia. He found the water damage in the living room and unfortunately found that the damage extended to the kitchen as well. He called out our Crew Chief, Nathan Rodriguez, to lead our team of technicians at the scene.

Our team worked quickly and diligently, knowing the longer they took to complete the project, the longer the homeowner would have to wait to get the house through Escrow. We removed the damaged drywall and baseboards in both rooms, and then from there placed equipment so the studs and tile flooring could be dried in place without any removal.

The homeowner was so happy with our work. He loved that we were able to get everything done quickly and efficiently so that the rest of the process of selling his home would be smooth sailing! He promised to call again if something happened at his new home.

Emergency Water Damage in Anaheim

9/9/2015 (Permalink)

Water damage is never concerned about a convenient time or place. Water damage can happen anywhere in your home at any time. This is why, at SERVPRO of Anaheim Hills, we work around the clock. There’s no time of day or day of the year that we are not available. Dealing with water damage is a time sensitive matter, so we make sure to have someone out to your home as soon as possible.

One homeowner in Anaheim recently contacted us after a pipe burst in their walls. It was over the weekend though, so they were unsure if they would be able to get someone out as soon as they needed. They had called their insurance adjuster for advice, and their adjuster referred them to SERVPRO of Anaheim Hills.

When we received the call, we immediately sent out our first responder, Edgar Arcila. He performed the initial inspection and set up some equipment so the water damage would not worsen. From there, we assigned Uriel Valencia as the Project Manager and he took over. We sent out a team of talented technicians led by our Crew Chief, Nathan Rodriguez, as soon as they were available.

We noticed the walls, insulation, and flooring in four rooms were wet, so we attempted to dry it all in place. After a couple days with no real drying progress, we knew we would have to remove something. We ended up removing some drywall and insulation, but thankfully were able to save the flooring in all four rooms. From there, we set up more equipment so everything could dry properly.

The homeowners were so thankful for the work that SERVPRO of Anaheim Hills was able to do. They loved that not only were we able to come out over a weekend, but we did everything in our power to save as much of their home as possible. They promised to give us another call if they needed anything else!

Insurance Helps Anaheim Home with Water Damage

9/7/2015 (Permalink)

When water damage affects your home, the last thing you want to deal with is an insurance company that doesn’t want to help. What was once just the stress of a damaged home then turns into the stress of having to come up with the money to pay for the restoration company and the contracting company. At SERVPRO of Anaheim Hills, we understand this frustration, and often will take on that stress of contacting the insurance adjuster and talking them through the damage for you. When that happens, sometimes we are able to get the insurance company to cooperate.

For one Anaheim homeowner, they woke up one morning to find the flooring in the kitchen was wet. They could not identify where the source of the water was, so they called in their plumber. Their plumber worked to find the issue, but unfortunately was unsuccessful. He told them in order for him to finish his work, the homeowners would need to find a restoration company to remove all the water damage.

The homeowners called their insurance company, who was thankfully fully cooperative. They told the homeowners to call SERVPRO of Anaheim Hills, who they knew would be the best in the business. They gave us a call and we sent out our Project Manager, Chris Trejo. Chris arrived at the scene and performed the initial inspection. As soon as he talked to the insurance adjuster and explained the damage, the adjuster was happy to cover our costs.

Chris then called out our Crew Chief, Gilbert Julian to the home to lead a team of experienced technicians in the work. We got to work immediately, removing some flooring in the kitchen, hallway, bedroom and an attached closet. Thankfully, nothing else needed to be removed.

The homeowners were so happy with our work. With our work completed, they knew the plumber would be able to come in and properly diagnose the problem. If they had any future issues with water damage, they knew who to call. 

Water Damage: Source Unknown

9/2/2015 (Permalink)

Sometimes it feels like water damage appears from nowhere. We wake up one morning and our floor is wet or our ceiling is bubbling, and there’s no traceable source. What can we do in this situation? Naturally, calling a plumber is the first call, or maybe your insurance agent. But then once they come out and realize they have no idea what initially caused the damage, that’s when we come in. At SERVPRO of Anaheim Hills, we are water damage professionals. We can ensure that your home will be safe from further water damage and mold.

We recently received a call from a homeowner in Fullerton. She discovered water in the floor of a couple rooms in her home. Her initial call was to her plumber, who did some investigative work but couldn’t find the source. From there, he told her she needed to get the water damage taken care of, so he recommended she call SERVPRO of Anaheim Hills.

She gave us a call and we immediately sent out our Project Manager, Chris Trejo. He performed the initial inspection and found the water damage had spread into multiple rooms of the home and that the home would need extensive demolition to remove the damage. He knew we would be the best for the job. He called in our Crew Chief, Gilbert Julian, to lead our talented technicians in fixing the home.

As soon as our technicians arrived at the home, they started work. Unfortunately, since so much of the flooring was wet, a lot of it needed to be removed. Thankfully, we were able to save the cabinets in the kitchen as well as the majority of the drywall in the rest of the rooms.

The homeowner was so thankful for the work we provided. Though sad about the loss, she knew we did everything we could to save as much as we could. She promised to give us a call again when needed!

Drain Pipe Floods Entire Fullerton Home

8/31/2015 (Permalink)

Water damage can be varying degrees of extreme. No matter the case, water damage is an inconvenience, and no one wants to deal with it. That’s where we come in. Whether it’s a one-room damage or the entire flooding of a home, SERVPRO of Anaheim Hills knows how to handle it so you don’t have to. We know water damage can be stressful, so we make it our mission to take that stress off your shoulders. 

We recently had one home in Fullerton that had a massive drain pipe clog that overflowed in their attic. It leaked from the attic, through the flooring and into both the upstairs and the downstairs, so essentially three floors were affected. When the homeowners noticed the ceilings in their kitchen bubbling, they knew they needed help. They called their insurance agent, who immediately told them to call SERVPRO of Anaheim Hills, knowing we are the best in the business.

We immediately sent out our Project Manager, Chris Trejo, to the home. He performed the initial inspection and found damage in the upstairs bedroom and the hallway in addition to the downstairs kitchen. He knew it was a job for SERVPRO of Anaheim Hills, so he called our Crew Chief, Jose Melgar, to the home to lead our talented crew of technicians.

Our crew arrived at the scene and immediately got to work. We removed padding, baseboard, ceiling, and drywall in the closet and bedroom upstairs and lifted the carpet so it could be saved. In the hallway, we were able to save mostly everything except for some baseboard. We set up some air movers and were able to dry it in place. In the kitchen, we set up containment to keep the damage from spreading more. We removed bits of the ceiling, but thankfully were able to save everything else, including the homeowners’ expensive cabinets.

The homeowners were so happy with the work we were able to do. They complimented our excellent work and promised they would be calling us again if ever in a similar situation.

Corporate Office Requires Help of SERVPRO

8/28/2015 (Permalink)

At SERVPRO of Anaheim Hills, we help more than just the great homeowners around us. We also work with any commercial or nearby business that might have to deal with any fire damage, water damage or that might be in need of a mold remediation—or anything in between! With businesses, it is important that the work is done in a timely manner. Each day that the business has to stay closed is a day that they lose out on profits. 

Recently we had a customer in Anaheim that had a clothing store on the bottom floor of a corporate office. They had a pipe burst and it flooded the entire floor. This included 15 rooms. The owner new they needed someone out to look at the damage immediately, so they took to the internet to find the best restoration company in the area. The general consensus on Yelp was that SERVPRO of Anaheim Hills was the best place to go. 

They gave us a call and, thanks to a completely coincidental rescheduling, we were able to immediately send out 10 technicians with our Project Manager, Chris Trejo, and our Crew Chief, Jose Melgar. We were out at the business in less than an hour with our entire team. We even brought in a team of electricians to deal with all the electrical wires that were affected.

We got to work immediately. Our work included removing carpet, vinyl, and tile flooring in all 15 rooms as well as some of the drywall. Thankfully, we were able to save some of the carpet that had been far away from the source of the leak as well. We worked around the clock for two straight days, and the business was able to open again on the third day.

The business owner could not have been more thankful for all the work we did. We put in so much effort to get the business back opened again as quickly as possible. They promised us we had a customer for life!

Insurance Companies Know SERVPRO is the Best

8/27/2015 (Permalink)

When it comes to referrals, we appreciate each and every one. Whether it comes from someone who has previously used our services, an internet referral or even just a referral from our corporate headquarters, we love hearing about the people that told you about us. One of our favorite kinds of referrals are those from insurance companies. We know we do the best work, but it’s always great to hear that insurance companies acknowledge that too. At SERVPRO of Anaheim Hills, we are a preferred vendor of many insurance companies. 

Recently, a homeowner contacted us after finding some wet flooring in her kitchen. Her first call had been to her insurance adjuster, who told them that SERVPRO of Anaheim Hills did the best work when it came to water damage. We received the call and immediately sent out our Project Manager, Jonathan Arcila. Jonathan performed the initial inspection and, once he found that the water was coming from a slab leak, he called out our technicians to the scene.

Before we performed any sort of demolition, we noticed the walls might contain asbestos. We performed an asbestos abatement to make sure the home would be safe from asbestos before we cut into any walls. From there, we removed drywall and baseboard in all rooms, including the dining room, entryway, living room, and bathroom, as well as laminate flooring in the kitchen and family room.

In order to make sure we treated all the water damage, we moved the furniture and content in the home to make sure nothing was overlooked. From there, we placed equipment to dry down the home and remove the threat of mold.

The homeowner was so happy with the choice they made to call SERVPRO of Anaheim Hills. She told us that we did such an amazing job with her home and could not have made a better decision for her restoration company.

SERVPRO Rescues Homeowner in Anaheim Hills from a Slab Leak

8/24/2015 (Permalink)

Many homeowners may not know what a slab leak is or how it can affect a home. Also known as foundation leaks or concrete slab leaks, a slab leak is the term used to describe a leak in one of the water lines running beneath the cement slab that is the foundation. If you notice a higher than normal water bill, water running when everything is turned off, hot spots on the floor, wet base boards, water on the floor or wet carpet, you might be the victim of a slab leak.

When a homeowner in Anaheim Hills noticed her bedroom carpet was extremely wet in an area where there was no obvious plumbing, she called her ex-husband who was no longer living in the house to discuss the their options. He went directly to his insurance agent who in turn referred him to SERVPRO of Anaheim Hills. Due to the fact that the homeowner did not live in the home, scheduling the initial inspection appointment was a little difficult.

At SERVPRO of Anaheim Hills, we know it is important to work closely with every client so we can fix the problem as soon as possible. Because of that, we were very accommodating to the owner and his ex-wife and were able to arrange an appointment that fit into both schedules. SERVPRO of Anaheim Hills sent out our Project Manager, Jonathan Arcila, to access the damage. Once he confirmed this was a job for us, he immediately sent out Crew Chief Cesar Arcila to lead a team of technicians in getting the job done.

The bedroom, bathroom and laundry room were all affected by the leak. Our technicians quickly removed the wet baseboards in all rooms and the padding in the bedroom. They were able to float the carpet, ultimately saving it, which delighted the homeowner. Dehumidifiers and fans were placed in the remaining rooms to dry them out.

When the job was complete, the homeowner was very appreciative of the care that was taken while we worked in his home. He assured us that we would be their ‘go-to’ company for any of their future needs.

After Hours Job for SERVPRO of Anaheim Hills

8/21/2015 (Permalink)

No matter the date or time, SERVPRO of Anaheim Hills is ready and willing to help any customer with water damage. We know the terrible effects of water damage and what it can do to a home. It’s all time-sensitive, so we always have someone available. Any day of the week, any hour of the day, we can make it out to your home. Holidays, weekends, after the regular 9 to 5 workday? It’s not a problem for us. A couple hours can make or break your home, so let us help you get the problem contained immediately.

We recently received a call from a property manager in Rosemead that had a pipe burst in a condo they owned. As soon as the tenant noticed the water damage, they called their property manager. Knowing SERVPRO of Anaheim Hills was the best in the business, they gave us a call.

It was a Saturday when we received the call, but we knew it was imperative that we take care of the problem immediately. We sent out our Project Manager, Uriel Valencia, to the home immediately. He performed the initial inspection and set up equipment to contain the leak so it would not get worse. From there, he called out for our expert technicians to come start the work.

The water damage spread from the wall to the crawlspace, garage, and hallway. We removed some drywall and flooring on the garage and hallway and sanded down some of the studs in the crawlspace. We dried everything else in place.

Both the tenant and the property manager were so happy with our work. They even gave our name to the next-door neighbor, who also utilized our services! We are so thankful for their generous referral and look forward to working with them again in the future if the condo has any other problems.

SERVPRO Helps Elderly Anaheim Woman

8/19/2015 (Permalink)

At SERVPRO of Anaheim Hills, we do everything we can to ensure the safety of our clients. Whether this means just removing mold from their home or helping them remove contaminated furniture from their home, we truly do care. 

We recently were contacted to help an elderly woman in Anaheim Hills who had water damage in her home. She was living by herself when the power went out. Instead of dealing with the power issues, the woman let everything in her fridge spoil. It attracted maggots, caused leaks from the fridge and a terrible smell permeated the entire home. The neighbors noticed the smell and called the police to check on her. They found the woman dehydrated in her home and called her niece from Pennsylvania to fly in and help.

The niece is the one who ended up giving us a call. We immediately sent our Project Manager, Chris Trejo, to the job to see how SERVPRO of Anaheim Hills could help. He arrived within the hour. Aside from the obvious water damage, we knew we would be able to help remove the refrigerator and clear out the smell. Chris called out a team of technicians to the home to start the work.

We knew the importance of the situation and got to work as soon as possible. We disposed of the refrigerator and set up air scrubbers to clean the smell. We also fixed the minor water damage behind the fridge. We worked around the clock to make sure the home was safe from any further damage.

Both the woman and her niece were so grateful for our work. After observing the woman and determining she needed more care, the niece decided to take her home with her to Pennsylvania so they could both live a happy, worry-free life. They thanked us repeatedly for all the hard work we did!

Home Finds SERVPRO through Internet Referral

8/17/2015 (Permalink)

When it comes to people using our services, there are a number of ways they hear about us. The first and most common is through word of mouth, which we love to receive because it means you believe and trust in our system enough to tell others about us! Whether it’s from a customer, plumber or an insurance agent, we love hearing from you! Our second main source of referrals is through the internet. Googling water damage or visiting our Yelp page and reading all our fantastic reviews is another great way that people get our number, and we love that just as much! We believe that our online presence says a lot about us as a company. 

One homeowner in Irvine recently contacted us about a leak they had in their house. When they found the water staining their drywall, they knew they needed someone to take care of it. They did an online search and found that SERVPRO of Anaheim Hills was the best around! They gave us a call and we immediately sent out our Project Manager, Chris Trejo.

Chris performed the initial inspection and found that a pipe in the wall had leaked. He called out Crew Chief, Waldo Roman, to the home to lead our team of fantastic technicians in the repair. The team got to work immediately. We removed some of the drywall and insulation in the bathroom and hallway. Because the pipe had been leaking for a while, we knew there was a possibility for mold and mildew. We checked, and thankfully found no mildew in the walls. 

The homeowner was so happy with the work we did. She was glad she found SERVPRO of Anaheim Hills, and we totally exceeded her expectations! She was happy we were concerned enough about the safety of her home that we made sure to check for mold. She promised to contribute to our already-great online presence!

HVAC Company Breaks Pipe in Playa del Rey Home

8/14/2015 (Permalink)

We’ve been receiving a lot of calls from HVAC companies recently when pipes break in the homes they work on. We don’t mind! We love the repeat business and love that HVAC companies trust us to come in and help them clean up their customers’ homes. Though it’s never good when another company accidentally breaks something in a home, the combined quick responses of them and of SERVPRO of Anaheim Hills makes for an easy cleanup most of the time.

For one home in Playa del Rey, the HVAC company broke a pipe upstairs that started leaking to the downstairs. They called us immediately, and we were out there as soon as possible. Our Project Manager, Uriel Valencia, was the first on the scene. He set up drying equipment and started performing the initial inspection. Upon his investigation, he found that the home also contained some mold from a previous water damage, unrelated to the one caused by the HVAC company.

Uriel called up our team of technicians to come out and take a look at the home. Because of our quick response time, we were able to dry everything in place. The mold, however, became a different story. Because the mold was not caused by the HVAC company, they were not the reliable party for the damage. The homeowners did not want to pay for the mold removal, however.

After talking to them and explaining the dangers of living with mold, they contacted their insurance company to start that removal process. We safely removed the mold and sprayed anti-microbial to keep the mold away.

The homeowner and the HVAC company were once again pleased with the work we performed on the house. They know that our quick action is unparalleled and, without it, the damage they caused could have been much more severe. They always know who to call for all their water damage removal needs!

Elderly Woman Gets Water Damage from Neighbor’s Pipe

8/13/2015 (Permalink)

Water damage is frustrating as-is, but when it’s not even your home causing the damage, it can be infinitely more frustrating. It wasn’t even something you did, and yet now you’re left dealing with the damage. Hopefully nothing major was ruined! But thankfully, your great friends at SERVPRO of Anaheim Hills are here in your darkest hours. Give us a call at any time of the day, any day of the week, and we promise to send someone out as soon as possible.

One elderly woman in Irvine recently became victim to a neighbor’s pipe. The pipe had a slow leak, which meant the damage wasn’t immediately visible. It started in the shared wall and slowly spread to the rooms on each side. When the damage became visible, the woman called a plumber out to her condo. The plumber noticed it was the neighbor’s pipe, but the neighbor was away in China for the next week so there wasn’t a lot he could do about it.

The plumber insisted the woman call SERVPRO of Anaheim Hills, but she decided to wait until her neighbor got back to call. When we received the call and heard about the length of time between the damage and the call, we knew we had to head out there immediately. We sent our Project Manager, Cesar Arcila, to the home to perform the initial inspection. He found the water damage and some mold, and knew it would be a job for SERVPRO of Anaheim Hills.

He called out our Crew Chief, Waldo Roman, and our team of talented technicians to the home to complete the job. They removed the lower cabinets in the kitchen as well as two feet of drywall that was affected with mold and water damage. We also sprayed anti-microbial and set up dehumidifiers to ensure no further mold growth in the home.

The woman was so pleased with our work. Though she knew she should have called immediately and possibly prevented mold damage, she was glad SERVPRO of Anaheim Hills was able to take care of her and her home.

Third Time's the Charm for SERVPRO

8/10/2015 (Permalink)

SERVPRO is used to having repeat clients. Those who have worked with us before trust our company due to our professional staff and excellent services. Previous clients are always calling again when they have to deal with more water damage or need mold remediation. One homeowner in Anaheim, in fact, has called for SERVPRO of Anaheim Hills’ services three times in three months due to all the water damage her home has suffered! We were there to assist each and every time. 

Our repeat client from Anaheim originally called SERVPRO of Anaheim Hills to deal with some mold she found growing in her bathroom. She remembered us from her previous experience dealing with water damage and mold. After hearing back from her, SERVPRO of Anaheim Hills sent out Project Manager Chris Trejo to check whether SERVPRO could help with the mold in the bathroom. After determining that we could definitely help out our previous client, our expert technicians got to work after a very fair quote was worked out with the homeowner. 

While we were getting prepared to begin mold remediation, our client tried to assist with the water damage by turning off the water in her bathroom, but unfortunately that led to a broken valve that caused even more water damage. Luckily, SERVPRO of Anaheim Hills was there to clean up both the mold and the water damage. Due to our client’s quick actions, everything could be dried in place before even more damage was caused. The SERVPRO technicians also removed the mold and sprayed anti-microbial to prevent any future mold from forming.

The Anaheim homeowner was so pleased and thanked SERVPRO of Anaheim Hills for their prompt service. She vowed once again to call us if she had to deal with mold or water damage ever again. 

Pinhole Leak Affects Crawlspace in Santa Ana

8/7/2015 (Permalink)

Crawlspaces underneath the home are very popular areas of the home that can be affected by water damage. There are so many pipes underneath the home that the chances of one of them breaking is high. What’s worse is that since we don’t usually check our crawlspaces, the water damage can grow and spread without anyone noticing. SERVPRO of Anaheim Hills takes care of water damage, even in tiny spaces like your crawlspace.

One homeowner recently contacted us about some water damage they discovered in their crawlspace that had spread throughout the home. Some work—unrelated to the water damage—was being done on their home, and when they told the contractor about their problem, he recommended they call SERVPRO of Anaheim Hills.

After receiving the call, we sent out our Project Manager, Jonathan Arcila to the scene. He did the initial inspection and found that the garage, kitchen, family room, dining room, and entryway had all been affected by the pinhole leak in the crawlspace. He called out our team of technicians to start the job. 

Since the pinhole leak had been undetected for a while, the damage was extensive. In the family room, we had to remove some of the wood floor and drywall. In the garage, we removed drywall. We dried out the crawlspace and all additional damage with our drying equipment. We even worked on packing and containing the equipment that was in the way of our equipment so we could make sure everything dried properly.

The homeowner was so happy with the work we did! She loved how efficiently we worked, and gave us a great score on the survey we give to all clients at the end of the project. She told us she’d call if she needed anything else!

Sewage Backup in Rented Home

8/5/2015 (Permalink)

Previous clients of SERVPRO of Anaheim Hills are always telling the people in their life about SERVPRO’s excellent service. Once you work with SERVPRO, it’s hard not to! That was the case for one former client of ours, who told the current owner and tenant of their old house about SERVPRO when the house suffered from a serious sewage backup.

The owner of the home called SERVPRO of Anaheim Hills when their tenant complained about the sewage. SERVPRO of Anaheim Hills then sent out Project Manager, Jonathan Arcila, to assess the situation and see how SERVPRO could help. After surveying the home, Arcila called in Crew Chief, Jose Melgar, and his crew of technicians and had them head out to Yorba Linda, where the client’s home was located.   

The client was dealing with some bad sewage backup that had affected the bathroom, hallway, kitchen and living room. To deal with the water damage, Melgar and his crew removed the carpet in all four rooms. The biggest problem with sewage is that nothing can be salvaged. Everything the sewage touches must immediately be removed, which is why homeowners should routinely check that their sewage is not backed up.

In addition to removing the carpeting, Melgar and his crew also removed the drywall in the bathroom, hallway, kitchen and living room, as well as the vinyl flooring in the hallway and bathroom. As part of the SERVPRO treatment, the rooms were sprayed down with anti-microbial to kill germs. Air movers and dehumidifiers were also placed around the Yorba Linda household.

In the end, the tenant and the homeowner were both thrilled with the way SERVPRO of Anaheim Hills dealt with the sewage. In the future, the homeowner and tenant promised to tell others about SERVPRO’s excellent service as well!

SERVPRO Versus Asbestos

8/3/2015 (Permalink)

If you’re choosing SERVPRO of Anaheim Hills because of an insurance referral, you’ve come to the right place—especially if you’re dealing with water damage. SERVPRO of Anaheim Hills often has insurance companies referring their clients to us, as we’re known for our quick and thorough response to water damage.

Such was the case with one family in the city of Anaheim when a pipe burst in their kitchen and caused a lot of water damage. Pipe bursts are common and should be a concern to any homeowner—checking pipes should be a routine part of an owner’s home maintenance. After the pipe burst, both their kitchen and dining room were left with water damage.

SERVRPO of Anaheim Hills sent out Project Manager, Chris Trejo, to assess the damage and see if SERVPRO could assist with the family’s problem. After assessing the problem, Trejo called in Crew Chief, Cesar Arcila, to bring in his handy and experienced group of technicians to deal with the pipe burst.

To remedy the water damage, the technicians removed the laminate flooring in both the kitchen and the dining room. As a precaution, the team also tested for asbestos and results came back positive. After receiving the positive test results, the technicians then performed asbestos abatement to deal with the issue. In addition to removing the flooring and performing an abatement, SERVPRO of Anaheim Hills also removed part of the drywall so that a plumber could get in and repair the broken pipe. Then the technicians used dehumidifiers and air movers to dry out the rest of the house in order to eradicate the water damage completely.

The family in Anaheim was very grateful for the services provided by SERVPRO of Anaheim Hills and our thorough job in ridding their home of water damage.

SERVPRO Wins Over Anaheim Homeowner

7/31/2015 (Permalink)

No one is happy when water damage occurs in their home. It’s an inconvenience to each and every homeowner involved. It requires equipment that can be loud, demolition that often needs to be fixed with a contractor, and an overall irritation. At SERVPRO of Anaheim Hills, we do everything we can to make this process as simple as possible. We understand the stress this water damage has caused, and want to get your home fixed and safe as quickly as possible.

One elderly homeowner in Anaheim called us, clearly frazzled with the water damage in her home. She’d found wet carpet in her master bedroom and knew it was a big problem. Her first call was to her niece, who worked in Arizona but helped her out with home maintenance issues. Her niece knew of SERVPRO through friends, and found us, SERVPRO of Anaheim Hills, in her aunt’s area. 

We arrived at the home that same day. Our Production Manager, Cesar Arcila, was the first on the scene. He performed the initial inspection and determined the leak was traveling from the supply line to the toilet. He knew the homeowner would need the help of SERVPRO of Anaheim Hills. He called out a team of technicians to start the work.

We removed some laminate flooring in the guest bedroom, master bedroom, hallway, vanity, and bathroom as well as up to two feet of drywall in each room. Unfortunately, the drywall had tested positive for asbestos so we needed to perform an asbestos abatement as well.

Thankfully, the homeowner and her niece were both very pleased with the work we did. Though the entire ordeal was very stressful for the homeowner, she was happy she had chosen SERVPRO of Anaheim Hills to get the job done.

Bathroom Supply Line Leak in Anaheim Hills Solved

7/29/2015 (Permalink)

Dealing with water damage isn’t easy, especially when it affects the entire home. Bathroom supply line leaks, for example, can cause some major damage that isn’t easily removed and can spread throughout the entire house. The smart homeowner knows that when you want to deal with water damage as quickly as possible, you should turn to SERVPRO of Anaheim Hills. 

That’s what one Anaheim homeowner did when his home unfortunately suffered an upstairs bathroom supply line leak. Upstairs leaks are particularly tricky to deal with—not only do you have to worry about water damage upstairs, but you always have to worry about the water damage spreading to the bottom floor. Our client’s entire home was affected by the bathroom supply line leak, both upstairs and down. The water damage leaked from the upstairs floor through the downstairs ceiling. 

After we received the call from our Anaheim Hills customer, we sent out Project Manager, Jonathan Arcila, to survey the house and figure out how SERVPRO Anaheim Hills could help. After assessing the water damage and seeing that SERVPRO could assist with the problem, he called for our Crew Chief, Waldo Roman, to bring in his highly trained and experienced group of technicians. 

This level of water damage from the bathroom supply line leak required demolition in every room of the house, including the drywall, the upstairs floor and the downstairs ceiling. But SERVPRO of Anaheim Hills was able to take care of the problem and deal with all of the water damage caused by such a serious leak.

The client ended up very happy with SERVPRO of Anaheim Hills’ quality services, especially when dealing with so much water damage. The homeowner promised to call again if he had to deal with any other leaks in the future and thanked the technicians for all of their help.   

Call for Water Damage Removal on Independence Day

7/27/2015 (Permalink)

At SERVPRO of Anaheim Hills, we understand that water damage does not just happen during regular business hours. Pipe leaks tend to have a mind of their own, which is why we are available to help 24 hours a day, 365 days a year. That way the water damage in your home is never in danger of worsening or growing mold. This means holidays too! Just give us a call and we can be out to your home that same day.

One homeowner in Anaheim had to deal with a broken water heater on the 4th of July. The water damage was not too extensive, but still required professional help. The plumber that had gone out to fix the heater recommended that the homeowner call SERVPRO of Anaheim Hills, as he knew we were always available to help those in need.

The homeowner gave us a call and we sent someone out immediately, even though it was a holiday. We know water damage is time sensitive! We set up some initial drying equipment to contain the water damage and made an appointment to come out the next day, a Sunday, to complete the work.

When we arrived the next day, we removed a small amount of drywall and set up a few more pieces of equipment. Since the job was small and not covered by insurance, the homeowner offered to take care of the rest of the drying. With our equipment, we gave him detailed instructions on what to look for to ensure everything dried properly so no mold had a possibility of growing.

Thankfully, it was a small job that we were able to complete in just a day! The homeowner was thrilled with our services. He loved that we were willing to help him out on a holiday. He definitely knew who he would call in the event of another case of water damage!

Plumber Thought to be Source of Water Damage

7/22/2015 (Permalink)

Sometimes a plumber can accidentally do more harm than good when performing a repair on a home. If something is not installed properly, it can lead to a break or a backup that can cause even more damage than may have originally been the problem. However, not all plumbers are to blame if something goes wrong with a pipe. It could have been a pre-existing problem with the installation or another issue entirely. 

For one home in Anaheim, a plumber had just been out fixing a pipe a couple days prior when suddenly there was a massive sewage backup. It was natural to assume the plumber had been the problem, so when they called him back out, he fixed the problem but explained that it was entirely out of his control and the pipe had clogged because of age.

He recommended the homeowners call SERVPRO of Anaheim Hills to make sure the water and sewage was cleaned and removed properly. We received the call and immediately sent our Project Manager, Chris Trejo, out to the home. He performed the initial inspection and called Crew Chief Cesar Arcila to the home to clean up the rest of the damage.

Cesar our team of expert technicians came out to the home and immediately started work. The damage had started in the upstairs bathroom and soaked through the floor to the ceiling below. Thankfully, the ceiling could be dried in place. The only thing we had to remove was the carpet and padding in the bathroom. It was thankfully a very quick and easy job for everyone involved!

The homeowner and the plumber were both grateful for the help of SERVPRO of Anaheim Hills. Because of our quick action, the damage was kept to a minimum. Additionally, the homeowners were grateful for the sterilization we used to ensure no sickness resulted from the damage. They even gave us a perfect score on their survey! We’re confident we’ll hear from them if the need arises.

High Deductible Means Self-Pay for Water Damage

7/22/2015 (Permalink)

When it comes to dealing with insurance and water damage, homeowners often get frustrated. Insurance companies march to the beat of their own drum, and aren’t as concerned about the homeowners’ needs as much as they are concerned about what makes financial sense to them. This oftentimes leads to homeowners paying out of pocket for many of the services that they have to deal with when it comes to things like water damage and mold damage. 

For one homeowner in Irvine, their deductible was so high that it seemed like all hope was lost for being able to afford the repairs that they’d need. They woke up one morning and noticed wet carpet in the hall and followed it into their son’s room. They called a plumber, who came out and found that their furnace was leaking into the carpet. He fixed the leak but recommended calling a professional restoration company to make sure there was no mold.

They called their insurance company, who recommended SERVPRO of Anaheim Hills to get the job done. Unfortunately, their insurance also let them know that their deductible was $5000, so unless the damage was severe, they would be better not filing a claim.

Our Project Manager, Chris Trejo, made it out to the job first to check out the damage. He set up some containment equipment and called Cesar Arcila, the Crew Chief, to bring our team of expert technicians to the home. As soon as we got there, we got to work.

We found mold underneath the home, but thankfully it was newer mold so we were able to kill it with anti-microbial. From there we removed some drywall in the hallway and some baseboard in the son’s room.

The homeowners were so happy that SERVPRO of Anaheim Hills was able to work with them to make sure the price was affordable. They were also happy that we worked to save as much of the home as we could so they would not have to pay for that much demolition. They promised to call us again if the need arose! 

HVAC Company Calls on SERVPRO Again

7/20/2015 (Permalink)

We work closely with HVAC companies to monitor the work they do and to clean up after them when they accidentally break something. Unfortunately, with the work they do with heating, ventilation, and air conditioning, they work next to pipes. If they step on a pipe or accidentally hit one in the wall, the water damage can be serious. If not noticed early, the homeowners will be very upset with the company for ruining their home, so quick action is necessary.

Thankfully, the HVAC company knows that SERVPRO of Anaheim Hills is the best restoration company in the business. They know our work is quick and efficient and we will do everything we can to save the homeowners from having to deal with additional damage. When we received a call for a home in Yorba Linda where the HVAC company had cracked a pipe in the attic, we knew we had to act immediately. 

Our Project Manager, Cesar Arcila, was the first on the scene. He went in and set up some initial equipment to contain the damage, and then called our Crew Chief, Waldo Roman, to lead our team of talented technicians in removing the water damage. 

We set up five air movers and one dehumidifier, but some of the damage was not drying in place. We ended up having to remove some of the drywall in the vanity below the attic. Everything else, including the carpet and the drywall in the bedroom, were all saved and dried without any removal.

The homeowner and the HVAC company were so pleased with the work that we did. They were excited that the removal was minimal and there would not have to be a lot of demolition. They repeatedly thanked us and assured us we were the best restoration company around.

Pipe Rupture Ruins Yorba Linda Home

7/17/2015 (Permalink)

Keeping the pipes in your homes maintained is essential for a happy home. Without proper maintenance, the likelihood of a pipe bursting unexpectedly is high. A pipe bursting can cause hundreds or even thousands of dollars-worth of damage, so avoiding it when possible is a must. Even just having your plumber come out for a routine check every 6 months or year can save you significant money in the long run!

One homeowner in Yorba Linda learned this the hard way. An older pipe in their upstairs bathroom burst one weekend and started to flood the home. Since the pipe was on the second floor, the water started flooding into the downstairs. The homeowners immediately called a plumber, who came to the home and fixed the leak. But he saw how the flood had damaged the home and told the homeowners to bring in a professional to help clean it up.

They found SERVPRO of Anaheim Hills online and gave us a call. We immediately sent out our Production Manager, Chris Trejo, to the home to get the job started. He performed the initial inspection and called out an experienced team of technicians to complete the job. 

We got to the home quickly and started by setting up drying equipment. When some of the areas were not drying, we started demolition. We removed some ceiling and drywall in the dining room downstairs that had been affected. We also removed the toe kicks in the vanity in the upstairs bathroom, but were otherwise able to save the vanity and everything else in the bathroom. 

The homeowners were so happy with the work that was done by SERVPRO of Anaheim Hills. They knew we only removed what we absolutely had to, and from there we saved everything else. She gave us a great score on our survey and promised to use us again!

Neighbor Sees SERVPRO Next Door

7/15/2015 (Permalink)

SERVPRO of Anaheim Hills prides itself on convenience, but sometimes we are more convenient than we even know! We love to hear when people see our trucks and want to give us a call, but it’s even better when our truck is already parked next door. So convenient for both us and the client.

One homeowner in Anaheim saw our trucks at their next-door neighbor’s house and thought it might be a perfect time to see if we could take a look at their water damage. Before knocking on the door, they called the number on our bright green van and talked to the girls in our office. He asked if he could go over and talk to the Production Manager on site about possible water damage in his house. We offered to send out another Production Manager, but the homeowner declined and said he was fine waiting. Towards the end of the day, he went over and talked to Chris Trejo.

After Chris’s work was done on the first house, he walked over to the neighbor’s to see what was wrong. He found that the toilet supply line in the home was also leaking, and was starting to buckle the wood floor. Chris called out a team of technicians to get the job done.

The team set to work getting all the equipment placed and demolition started. They had to remove the wood floor that was buckled, but thankfully the majority of the drywall was saved.

The neighbor was so thankful that SERVPRO of Anaheim Hills happened to be next door at the right time. He loved the work that we did and knew any other company might not have been able to perform the same work. He promised to call us again if he needed our services!

Client Needs Water Damage Fixed ASAP

7/13/2015 (Permalink)

Though there’s never a good time for water damage, some times are definitely better than others. Having to deal with water damage right before you’re leaving out of town is an example of a terrible time for a pipe to burst! Right as you’re trying to pack and get out of the house, the last thing anyone wants to deal with is water damage. Not only is it inconvenient, but also you’ll be out of town soon after and unable to attend to the problem. So what do you do? Call SERVPRO of Anaheim Hills.

One homeowner in Anaheim was just about travel for business on a Sunday when, the Wednesday prior to leaving, the toilet supply line burst in his home. And this was no small leak—the water damage extended from the bathroom to the hallway, two closets, two bedrooms, a dining room, and an entryway. It was not something that could be quickly mopped up and left to dry in place.

After calling a plumber to fix the leak, he knew he would need professional help to clean the damage in his house. From there, he called SERVPRO of Anaheim Hills. He let us know that he would be out of town on Sunday, and wanted us to finish the project before then.

We immediately sent our Production Manager, Chris Trejo, to the job to perform the initial inspection. He found that the drywall and wood flooring in all the rooms were damaged. He called in a team of technicians and we got to work quickly. We worked around the clock from Thursday to Saturday, and were able to finish it before the client left on his trip.

He was so thankful for the services of SERVPRO of Anaheim Hills. He knew another company may not have worked so hard to get the job done on time, so he promised to give us a call again if he needed our services. 

Ceiling Bubbles Lead to Water Damage in Lake Forest

7/10/2015 (Permalink)

Ceiling leaks always seem to cause so much extra unwanted damage around the house. Not that water damage is ever wanted, but some leak locations cause less damage than others. When it comes to ceilings, there are many surrounding areas that can—and usually are—affected. So if you’re ever home and notice any staining or bubbling in your ceiling, it’s best to call a professional as soon as possible to avoid the spreading of the water. It’ll only cause more headaches for you, the homeowner, in the future.

One specific homeowner in Lake Forest woke up one morning to find the ceiling in their entryway was starting to bubble. She wasn’t sure exactly where it was coming from, so she called a plumber out to her house to investigate. The plumber found a leak in a pipe in the ceiling and was able to repair it, but recommended that the homeowner call SERVPRO of Anaheim Hills to remove the water damage. 

The homeowner gave us a call and we were able to get to the home the same day. Our Production Manager, Jonathan Arcila, was the first on the scene to do the inspection. He set up some drying equipment to make sure the damage did not already spread, but the water had already moved from the entryway to the hallway and the kitchen. He called out our team of technicians to finish the job.

Our technicians came to the home and removed some of the drywall in each of the rooms as well as the affected ceiling. 

The homeowner was so pleased with the work we were able to do. Though understandably disappointed she had not caught the leak in time to keep it from spreading, she was grateful for the quick action of SERVPRO of Anaheim Hills.

Dermatology Clinic Deals with Water Damage

7/9/2015 (Permalink)

When businesses have to deal with water damage there are always extra factors that must be considered. Keeping the business open and maintaining safety for the employees is always of the utmost importance when we work with businesses. The longer the business has to stay closed, the less money they make and the more frustrated they become. We want all our customers to be happy, so we do everything we can to make sure their business can stay open as much as possible throughout the cleaning process.

A tenant in a dermatology clinic in Newport Beach noticed a musty smell coming from the lobby. They knew something must be wrong and they would need professionals to come out and help. Having used SERVPRO of Anaheim Hills previously, the owner of the building knew exactly who to call. As soon as we received the call, we headed out to the business. 

Our Production Manager, Chris Trejo, was the first on the scene to do the inspection. He found that the sprinklers that had been running outside were leaking into the building and causing the water damage. He knew it was a job for SERVPRO of Anaheim Hills, so he called out his expert technicians to the scene. They set up initial drying equipment and set up a drying chamber to keep the dust from reaching the lobby.

Thankfully we were able to keep the business open the entire time! We had to remove some drywall and set up some equipment, but everything dried fairly quickly and there was no mold.

The building owner was very pleased with the work we performed, but more importantly he was happy that none of the businesses had to shut down while we removed everything. We solidified his opinion that SERVPRO of Anaheim Hills is the best water damage company around!

SERVPRO Uses Thermal Imaging to Detect Water Damage

7/6/2015 (Permalink)

When it comes to technology, SERVPRO likes to stay up-to-date on the latest and greatest. Most recently, we have started using thermal camera technology to detect harder-to-find water damaged areas. With this technology, we are able to see within the walls of the home without having to do any experimental demolition. This also means less cleanup for the homeowner.

Recently, we used this technology in a home in Anaheim. The homeowner had noticed some discoloration and bubbles in the ceiling of her dining room. She’d called a plumber, who came out to the home and took a look at the damage. He found that the shower in the upstairs bathroom had a pinhole leak that was spreading through the floor and into the dining room below. The plumber recommended that the homeowner call a professional restoration company to get the water damage removed.

The homeowner found the number for SERVPRO of Anaheim Hills and gave us a call. Immediately, we sent out our Production Manager, Cesar Arcila, to the job to complete the initial inspection. This is where he started using his thermal camera. With the thermal camera, he was able to identify water damage in the walls and ceiling of the dining room without having to remove any drywall. 

He immediately called a team of experienced technicians to start the job. The technicians found additional water damage and standing water behind the shower—it was practically destroyed from all the water damage, and we knew we would have to remove it. We also had to remove much of the ceiling and walls in the dining room in order to make sure all the water damage was removed and there was no risk of mold.

Thanks to the thermal imaging camera, we were able to detect where the water damage extended so there was no additional demolition needed. The homeowner was so happy with our work, and promised to call again if they needed help!

Vacant Home Floods without Anyone Noticing

7/6/2015 (Permalink)

The death of a loved one, such as a grandparent, is emotionally difficult. Oftentimes we work to keep their memories alive after their passing, which can include maintaining their home, at least temporarily. That way it’s almost like a piece of them is still around.

For one home in Hisperia, the grandchildren were maintaining the home of their recently departed grandparents. Unfortunately, this meant they were not there every day, and instead just checking in once or twice a week to make sure everything was running smoothly. So imagine their surprise when they showed up one day and the entire home was flooded.

They called a plumber, who immediately told them to call a SERVPRO. Their first SERVPRO company was too busy, so they passed it on to SERVPRO of Anaheim Hills. We were happy to take it. Our Production Manager, Jonathan Arcila, was the first on the scene, followed shortly by our Crew Chief Jose Melgar and a team of expert technicians. We knew there was a lot of work to be done, so we got to work immediately.

The entire house was affected, including four rooms and two bathrooms. Since the home had flooded about two days before, much of the home could not be saved. We had to remove every bit of the now-squishy carpet, which was in every room (including the bathrooms) except the kitchen, which was laminate. We had to remove that as well.

Thankfully, we were able to save some of the furniture. The home came with a giant garage, so we moved the salvageable furniture in there. We also bought a dumpster to throw out anything that could not be saved. Thankfully, even though the water damage had been sitting for days, there was no mold!

The grandchildren were all so pleased with our work. They knew the carpet was a lost cause, but they were thankful we were able to save as much as possible as a memory to their grandparents.

Water Damage Sparks Sad Story in Mission Viejo

6/29/2015 (Permalink)

When one thing goes wrong, it sometimes seems like it sets off a chain reaction. Water damage is no exception. As we’ve talked about before, water damage can spread so quickly around the home, and if left untreated or treated improperly, mold can grow and cause health problems for the homeowners. But what about the four-legged members of the family? They can be affected too.

One homeowner in Mission Viejo felt like she couldn’t catch a break. She had just received the news that her beloved dog was dying when she found out that her dishwasher was overflowing. If that wasn’t bad enough, the water was damaging the kitchen she had just invested so much money into for a remodel. She called her insurance company to figure out what to do and they told her to call SERVPRO of Anaheim Hills. 

Knowing the homeowner was distraught, we made sure to get out there as quickly as possible. She expressed her concerns about mold—she was worried about the health of her dog—as well as how much she wanted to save the expensive flooring she had just put down. We told her we would do everything in our power to save her dog and the floors.

Our Production Manager, Chris Trejo, did the initial inspection. He called a team of technicians out immediately to start the work. We did everything we could to save the floors, but unfortunately they had already buckled almost completely and we had to remove some of them. We were able to mostly save the custom cabinets, but had to poke some holes to make sure it dried completely in place. Thankfully, we tested for mold and there was none, so the health of the dog would not be in jeopardy.

Though the homeowner was devastated at the loss of her recently remodeled kitchen, she was happy that the quick action of SERVPRO of Anaheim Hills was able to keep her dog healthy for even just a little longer.

Upstairs Leak Damages Two Floors

6/26/2015 (Permalink)

When a home has two floors, it is usually the case that if water damage becomes a factor, it all takes place on the first floor. A pipe breaking on the first floor is a bummer, but not nearly as much as when it happens on the second floor. When there is water damage on the upper story of a home, the water can often leak down through the floor and into the ceiling of the first floor. From the ceiling, the water can leak into the surrounding drywall or even onto the floors beneath the leak. It’s twice as much damage!

One homeowner in Fountain Valley unfortunately had to deal with this exact situation. The shower in their upstairs bathroom had a pipe leak, and it affected both floors of the home. The homeowners first noticed a problem when they found the carpet in their dining room was wet and they couldn’t figure out where it was coming from. 

They called a plumber, who came out and in his initial inspection found that the upstairs pipe was the culprit. The pipe was leaking so badly that it was damaging the ceiling in the first floor and dripping down into the drywall and on the flooring below in the dining room and living room. The plumber recommended the homeowner call a professional restoration company to get the job done as soon as possible.

A quick Google search directed the homeowners to call SERVPRO of Anaheim Hills to assess the damage. We sent out our Production Manager, Jonathan Arcila, to take a look. When he saw the water damage and found that there was mold present in the walls, he knew it would be a great job for SERVPRO. He called out our technicians right away. 

We got to work immediately. We first had to extract some of the standing water, and from there we removed half of the drywall in the affected rooms in the downstairs as well as much of the ceiling and carpet downstairs. From there, we cleared the home of all the mold.

The homeowners were so happy with the work that SERVPRO of Anaheim Hills was able to do. They promised to call us again if they found any more water damage in their home!

Small Job Means Easy Work for SERVPRO!

6/24/2015 (Permalink)

Sometimes, we at SERVPRO of Anaheim Hills get a job that is so easy, we get excited that the homeowner does not have to deal with extensive water damage or renovations. No water damage is good water damage, but the smaller the job, the less work the homeowner has to do in order to ensure proper cleanup, and the less chance of mold in the future. When it comes down to it, we care about what you, the homeowner, have to ultimately come home to at the end of the day.

One homeowner in Anaheim Hills found some minor damage in their walls while undergoing construction. The construction company thought they could fix it, but as they tried, found additional damage in the walls and knew another professional would have to come out and fix it.

A quick Google search for the best restoration company showed that SERVPRO of Anaheim Hills was hands down the best company in the area. We sent out our Production Manager, Edgar Orozco, to the job to check out the damage. He found that a drain line in the wall had started to leak, damaging the garage walls. But thankfully, he knew it would be an easy fix!

Edgar called out the rest of his technicians to start the water damage removal. We cut a bit below the baseboards, but that was all the damage that had to be removed. It was so minimal, the homeowner knew it would be better to pay himself than to wait and try and find an insurance claim. Since it was a self-pay, we gave him the best possible deal we could.

He was thrilled with our brief but excellent work. He promised that if he ever came across more water damage in his home—no matter the size!—he would be giving us another call.

Supply Line Rupture in Anaheim Hills Home

6/23/2015 (Permalink)

Supply lines are always a tough fix. Because they carry so much water, when they leak the water can cause significant flood damage. In fact, supply line leaks have been known to damage entire houses. Depending on the layout, there can even be inches of water that needs to be extracted. In addition to water extraction, supply line leaks are usually also accompanied by a ton of damage that must be removed and demoed. 

In this case, the Anaheim Hills homeowner was not home when the supply line started to leak. This meant the pipe leaked for hours and hours before anyone came home to notice it. During this time, the water flooded 80-90 percent of the downstairs. They even had a step-down living room that was completely filled with water.

When the homeowner arrived home and found it, he immediately knew the best company to call. He knew the owner of SERVPRO of Anaheim Hills personally, and was confident his team would be able to take immediate care of the water damage.

Immediately, our Production Manager, Jonathan Arcila, was out on the scene. Though he knew the water damage was severe, he trusted our team would be able to take care of it. He called out our team of expertly trained technicians and we got to work. First and foremost, we had to extract all the standing water.

Unfortunately, the homeowner had just had the floors redone and wanted us to do everything we could to save them. We tried drying them in place, but unfortunately not a lot of drying actually happened and we had to do some removal. However, we were able to save the cabinets and a lot of the walls in place. 

Though the homeowner was bummed about the flood and loss of his floors, he knew SERVPRO of Anaheim Hills did everything we could and saved as much as possible. He was satisfied with our services and promised to call again!

Flood Discovered After Long Day Away

6/22/2015 (Permalink)

One of the worst things anyone can imagine happening to their home is a flood that occurs when you aren’t in the house to see it. This means coming home to a flooded home after it has been running for who-knows how long. The damage can be extensive because it spreads quickly and can be sitting for hours or days before it is found. It generally means the water has had time to soak in and cause even worse damage, and possibly grow mold.

One homeowner in Anaheim left for the morning to head to work, not knowing he was going to come home to a disaster. It was actually his son that discovered the leak when he returned home from school. The entirety of the first floor was flooded. He called his parents, who rushed to get back home. They turned off the water and called a plumber. 

The plumber found the source of the leak—the supply line to the toilet in the downstairs bathroom—and was able to fix it, but it was clear the homeowners would need a professional restoration company to remove all the water damage. The homeowners had just previously had to deal with water damage, so they knew exactly who to call. Though their original SERVPRO was not SERVPRO of Anaheim Hills, their original SERVPRO was too busy for the call so they passed it on to us. They gave us a call and we sent out Production Manager Jonathan Arcila to the home immediately. 

Unfortunately since the homeowners did not know how long the water had been running, we knew the damage could be extensive. The homeowners were upset with the situation because they had just replaced all their engineered flooring and did not want to do it again. We did everything we could to save the flooring, but ultimately had to remove some of it, in addition to some drywall and the toe kicks.

Though the homeowners were upset they would have to replace some of their engineered flooring, they were happy with the work that SERVPRO of Anaheim Hills was able to do and promised to give us a call again.

Water Damage Requires only Small Demolition

6/17/2015 (Permalink)

Water damage is frightening for many reasons, one of the main ones being the cost. You can never really tell just by looking how bad a water damage could be. It could mean removing all of the flooring and drywall in your downstairs, or it could mean only cutting a small hole in the wall for the plumber to get in and fix the problem. Of course, everyone prefers the latter, which is why SERVPRO of Anaheim Hills is great at its job. With you in mind, we only remove what we absolutely have to.

One Anaheim Hills home discovered water on their wood floors and, even worse, damp walls. They were unsure what the source of the water was, so they called a plumber to fix the problem. The plumber diagnosed the busted pipe in the wall and fixed it, but recommended that the homeowners find a professional restoration company to come out to their home and make sure all the water damage was removed properly. He recommended they call SERVPRO of Anaheim Hills.

As soon as we got the call, we arrived at the home within 90 minutes. The Production Manager, Chris Trejo, started the project by containing the water damage to ensure it did not worsen from the time he arrived to the time our technicians came out and resolved the issue. From there, our technicians got to work. Thankfully, we were able to keep the demolition small. We removed a few small pieces of wall in the bathroom and kitchen, but were able to dry the entirety of the floors in place.

The homeowners were excited that they would not have to replace their entire flooring. The floors were expensive, so the fact that SERVPRO of Anaheim Hills was able to dry everything in place meant saving them a ton of cash. They promised we would be their first call if they experienced another busted pipe!

Homeowner Unsuccessfully Tries to Dry Water Damage without Professionals

6/12/2015 (Permalink)

At SERVPRO of Anaheim Hills, we promise we will always do the job to the best of our abilities. We have a team of experts whose job it is to make sure your home is safe from water damage and mold when disaster hits. That’s why it’s so important to contact a professional if a pipe leaks or bursts in your home. If it is improperly managed the first time, water damage can lead to mold. Mold in the home is dangerous for all that inhabit it, so it is imperative that it is taken seriously the first time.

One Anaheim homeowner found a leaky supply line behind her toilet. Though she had the leak repaired professionally, she tried to fix the water damage herself. Unfortunately, she did not do it properly. The water damage continued to get worse over a few weeks until she started to smell a musty smell in her bathroom. It was then she realized it might be time to call in a professional.

She called her insurance, who told her that SERVPRO of Anaheim Hills was a trusted vendor. She gave us a call and we were out there immediately. The Production Manager, Cesar Arcila, went to work and set up drying equipment. From there, he called out the team of technicians led by our Crew Chief, Jose Paramo, to complete the job. We dried the carpet and padding in the master bathroom as well as some in the adjoining master bedroom.

We tested for mold and it came back positive, so we did a mold remediation in the home as well. We removed affected drywall in the area as well.

The homeowner was happy with our work and thankful we were able to come out and help her. She promised to give us a call in the future instead of trying to do all the work herself!

SERVPRO Saves Crawlspace in La Mirada

6/12/2015 (Permalink)

Crawlspaces seem to be a beacon for trouble. There are many sewage and drain pipes underneath the home, so when one breaks not only does it cause water damage, but the water can be toxic… and since it’s under the house, pipe leaks and bursts can often go undetected. When the water is left undetected, mold becomes a factor, which can be dangerous to the inhabitants of the home. If the water is dirty water or sewage water that just means it takes a special sort of cleanup that can only be done by professionals. Professionals like SERVPRO of Anaheim Hills.

One recent homeowner only noticed that something was wrong when she started smelling a terrible dirty and musty scent pervading her home. She suspected that it was something wrong with her pipes, so she knew she needed to call a plumber. The plumber came out and saw the damage in the crawlspace and told her she would need a professional water and mold remediation company to take a look. He recommended us.

She gave us a call and we were out there that same day. We told the homeowner that she would need to stop using her pipes—sinks and toilets especially—for the duration of the day, but she knew that would be difficult. Unfortunately, the more she used them, the more damage had to be repaired.

We went into the crawlspace and started our cleanup of the dirty water. Since the water is not clean, this meant using a substance almost like kitty litter in order to soak up all the water. Once the product was down, it absorbed the water and cleaned the crawlspace. We set up air scrubbers to remove the smell and told the homeowner our work was essentially completed.

She was surprised it took us less than a day to get everything done! She was able to call the plumber again that same day and he came out and, thanks to our quick work, was able to get down in the crawlspace and fix the pipe. What could have been a disaster was thankfully avoided thanks to our quick work!

Work is Never Done at SERVPRO!

6/5/2015 (Permalink)

At SERVPRO of Anaheim Hills, our work is never complete until your home is safe from water damage and mold. Many times, this means working on nights, weekends, and holidays. No matter the time or place, SERVPRO is ready to take your call and help you out. We understand that water damage is not something that is particular about its timing, so it can happen to anyone at any time. Because of this, we are available 24 hours a day, 7 days a week.

For one homeowner in La Mirada, we worked an entire weekend. The homeowner had noticed a pipe had burst under her sink and was leaking and flooding the crawlspace underneath the house. She had called a plumber first on a Friday night, but he recommended calling SERVPRO of Anaheim Hills since he knew we were available at all hours.

We got the call Friday evening around five and were out to the home immediately. When our Production Manager, Edgar Orozco, made it out to the home, it didn’t take a long investigation for him to agree that SERVPRO of Anaheim Hills would take on the project! Since the crawlspace was flooded, we knew time was of the essence. He called out our technicians immediately and they all got to work.

We worked all weekend, both Saturday and Sunday, to complete the project. We extracted the water and thankfully that was all that needed to be removed. Because of the quick action of the homeowner and the quick response of SERVPRO of Anaheim Hills, we were able to salvage everything and dry it in place. 

The homeowner was so happy that everything could be saved. She said SERVPRO of Anaheim Hills was, by far, the best in the business, and she could not wait to refer us to all her friends. 

Appliance Leak Requires the Help of SERVPRO

6/5/2015 (Permalink)

Sometimes we take our appliances for granted. Whether it’s our refrigerator keeping our food cold, or our dishwasher keeping our plates clean, or a sink for washing our hands, our appliances make our daily lives much easier. This is why maintenance of the appliances is crucial. When we don’t take care of appliances, it makes it much more common for them to fail. And when our appliances fail, our lives become much harder. So make it easy on yourself! Keep your appliances maintained so you don’t have to deal with them breaking.

A Brea homeowner recently forgot to get her refrigerator serviced. She noticed that water was leaking from behind her fridge and into the main area of the kitchen. She called a plumber, who came out and inspected the damage. He fixed the broken pipe behind the fridge, but gave her the unfortunate news that there was a lot of water damage to the floor. He recommended she call SERVPRO of Anaheim Hills. 

The homeowner called us and we immediately sent out our Production Manager, Jonathan Arcila. He inspected the damage and confirmed that it was something that SERVPRO of Anaheim Hills would be able to handle. He called out our team of technicians, led by our Crew Chief, Jose Paramo, to start the job.

We worked to remove the baseboard and wood floors in the kitchen, but unfortunately by the time the plumber had arrived, the leak spread to the family room as well. In the family room, we removed more wood floor as well as carpeting and baseboards. Thankfully, the rest could be dried in place.

The homeowner was pleased with our work. She never knew a refrigerator could cause so much damage! She told us she would be using our services again if needed, though she hoped not to deal with water damage again anytime soon!

Homeowner Says SERVPRO Technicians are “Upmost Professionals”

6/1/2015 (Permalink)

At SERVPRO of Anaheim Hills, we work hard to make sure that your home is free of water damage and mold, and we are professional in our work. We believe that the proper customer service is what sets us apart from our competitors: our work is superior and we are happy to serve you. We always appreciate your business and you deserve to know it.

One homeowner in Chino Hills agreed that we had the best customer service. When she woke up one Wednesday morning and noticed a sinking ceiling, she knew something was wrong with a pipe. Her immediate reaction was to call a plumber, who told her how to turn off the water in her house. He came out to the home and found that a hot water copper pipe had burst, causing the water damage. He fixed the pipe but recommended that she call her insurance to figure out what to do with water damage.

The homeowner called her insurance agent, who immediately recommended she call SERVPRO of Anaheim Hills, as we are a preferred vendor of most insurance companies. She gave us a call and we were out the same day to look at the damage.

Our Production Manager, Jonathan Arcila, found that the ceiling in the garage had been affected as well as the drywall in the garage and the flooring and baseboard of the adjacent room. Unfortunately, though the insurance company had recommended us, they would not cover the entirety of the job. Because of this, the homeowner had to pay out of pocket.

We worked with her to find a cost that worked for everyone, which made her very happy. Much to her satisfaction, we completed the job quickly. She called us the upmost professionals, and said our entire staff was courteous and friendly. Tens across the board on our survey!

Fullerton Home Stresses About Insurance Coverage

5/28/2015 (Permalink)

When water damages a home, it is a stressful experience for the homeowner. It is even more stressful when the insurance company does not cover everything that needs to be covered. With water damage, the cleanup time is imperative so there is no mold growth. If black water is involved, the cleanup has to be even more immediate, because black water can spread E. coli. This timeliness can be delayed when insurance companies refuse to cooperate.

One home in Fullerton had a storm water pipe line that broke and poured black water into their crawlspace and affected one bathroom. When the homeowner discovered the damage, she called her plumber. The plumber came out and fixed the pipe, but told her that a water remediation company would be necessary to remove the black water. He gave her the name of SERVPRO of Anaheim Hills.

Before giving us a call, she called her insurance company to see who they recommended as well. Being a preferred vendor of many insurance companies, she was given the name of SERVPRO of Anaheim Hills again! A double referral meant she knew she should give us a call. 

As soon as we received the call, we made our way out to the home. Black water is no joke, and we knew the homeowner’s health could be in danger. The homeowner was a teacher, and was worried the insurance company would not cover what she needed. She knew her budget was low and she needed as much covered as possible with summer just around the corner. She told us her worries, and we worked together with the insurance company to make sure everything that she needed done was covered at a low cost to her.

Once approved, we immediately started extracting the black water from the crawlspace and bathroom. Unfortunately, with black water often comes serious terrible smells, so we also had to set up air scrubbers to make sure the affected air was replaced with clean, fresh air.

The homeowner was so thrilled with our work! She called us “shining stars” and knew she would be using our services again if she needed anything.  

Extended Vacation creates Mold from Water Damage

5/26/2015 (Permalink)

It’s all of our worst nightmares: you leave on vacation for a month, and something goes wrong in your home. You aren’t there to fix it, and likely you won’t even know something is wrong until you have returned and the problem is severe. Especially if the problem is water damage, a lack of immediate care can lead to mold, which can endanger your health.

For one homeowner in Santa Ana Hills, they left for a vacation for an entire month. While they were gone, a main supply line to the water heater broke and the crawlspace beneath the home flooded. What’s more: the steam from the hot water rose into the subfloor and not only created mold, but buckled the hardwood floor in the entire home.

When the homeowner got home, she knew she needed help and called her insurance company. The insurance company gave her two options of water restoration and mold remediation companies, one of which was SERVPRO of Anaheim Hills. She called both companies, but because we were the first out there and able to give her a great quote, she chose to use our services.

We started by removing all the items in all 2,000 square feet of the home. This included her precious collection of horse figurines that could not be replaced, so we took extra care. From there, we worked on restoring the water damage. We removed the water from the crawlspace and set up some equipment to dry both the crawlspace and the subfloor.

The insurance company did not want to pay for the mold remediation, so we worked together with the insurance company and the owner so she got a great price—almost completely free!

By the end, the homeowner was so happy with our work. What was certainly a disastrous situation, we turned around and made it much more manageable for a reasonable price. She was so happy she chose to work with SERVPRO of Anaheim Hills!

New Home has Crawlspace Flooding

5/20/2015 (Permalink)

Moving into a new home can be such an exciting change in your life, but what happens when you find that there are more problems with the home than you originally thought? What happens when, after moving in, something goes wrong and you have to suddenly deal with water damage? Fortunately, if you choose the right water damage removal company, it does not have to be all bad news.

For one couple in Anaheim, they had just moved in when they heard a “hissing” coming from somewhere in the house. They tracked down the source of the noise, and found that their crawlspace was flooding. They called a plumber, who came out but could not do the work he needed until the water was extracted. He suggested the homeowners call SERVPRO of Anaheim Hills to get the job done.

The homeowners spoke to their insurance agent, who informed them that their deductible was pretty high and recommended they try to pay out of pocket if possible. The insurance agent also referred the homeowner to SERVPRO of Anaheim Hills. After receiving two recommendations for our service, the homeowner gave us a call. He explained that the insurance company recommended they pay out of pocket, and wondered what sort of deal we would be able to give them. 

At SERVPRO of Anaheim Hills, our priority is your safety. We knew that if they were not able to afford our services, they might go elsewhere and the job would not be done properly. An improper removal of water could lead to health problems for the homeowner, so we knew we needed to be the ones to get this job done. We gave them the best price we could, and they immediately accepted.

The water had sunk the living room as well as made the wood flooring wet and damaged some drywall. We installed some rescue mats and high-efficiency desiccants to ensure the water was completely removed. Thankfully, we were able to save everything in the house with no removal.

The homeowners were so happy with our work. They even said they “highly recommended” our services, as we were able to manage the terrible situation. Not only that, but the homeowner loved that we took the water we removed from their crawlspace and reused it to water their plants (we are in a drought, after all). The homeowners said everyone was friendly and everything was explained well. The assured us we had just gained a lifetime customer!

Plumbers Find Water Damage in Anaheim Home

5/18/2015 (Permalink)

Sometimes water damage is something a homeowner finds on their own, other times it is found when investigating another problem. Unfortunately when it’s the latter, it can often mean the water damage has been there a while and other problems have started to arise.

For one homeowner in Anaheim, he knew he had a pinhole leak in a pipe underneath the stairs that needed to be repaired. He had called a plumber, who came in and started the repair. When the plumber went through the wall underneath the stairs, he noticed standing water on the floor. He recommended the homeowner give a call to a restoration company to get the water removed properly, before the damage got worse. As it was, the standing water was ruining the walls and floors underneath the stairs and leaking into the kitchen as well.

The homeowner went online on Yelp and found our name. We sent out our Production Manager, Jonathan Arcila, who was at the home that same day. He took a thermal imaging camera to the wall to see where the water was and where the moisture was. From there, he made a map of the moisture in the walls so he knew what needed to be removed.

Unfortunately, the water had been there long enough to damage the cabinets in the kitchen. It had also affected the staircase and all adjoining rooms, which included the entryway, the living room, the pantry, the kitchen, and the garage. Thankfully, we saved the cabinets in the kitchen, as they were custom-made for the homeowner. We were also able to dry a lot of the drywall in place.

The homeowners was so pleased with our service. She loved that we were able to walk her through the entre process, and that she and her family were still able to live in the home while we did our renovations. She gave us a perfect score on our survey, and promised to use our services again if she needed!

SERVPRO Goes the Extra Mile for Brea Water Damage

5/15/2015 (Permalink)

When it comes down to it, SERVPRO is the best water damage company in the business, and there’s a reason for it. We will take on whatever situation we are given with serious determination. Any obstacle, we can take it on. Whether that means calling our client with updates every half hour or buying a calling card to contact our client as they travelled in India.

In this specific case, it was the latter. A tenant had called her property manager complaining that there was a slab leak in the home that had led to standing water in some of the rooms. The property manager was just leaving out of town on a trip to India, but knew she had to get the problem solved. She called a plumber, but the plumber recommended she call SERVPRO of Anaheim Hills to remove the water damage before the pipe could be fixed.

She called us and explained the situation, and we did not even hesitate to say yes and buy a calling card so we could stay in touch with her while she was overseas. Our Production Manager, Cesar Arcila, went out to the home the first day we got the call. It was after hours on a Sunday, but he knew it was imperative to check out the property on the same day or there could be a risk of mold. He surveyed the area and set up equipment to start the drying process.

He called our Crew Chief, Jose Melgar, to lead a team of technicians in the cleanup process. We had to do some water extraction in the home since there was standing water, which also meant we called in a pod for the front yard to keep all the furniture and belongings safe. From there, we lifted and dried the carpet and padding and removed some baseboard.

Both the tenant and the property manager loved how we went the extra mile to make sure everyone in the situation was happy. She promised she would be calling again if need be!

Pinhole Leak leads to Damage in Eight Rooms

5/13/2015 (Permalink)

Pinhole leaks can lead to significant water damage. When the minerals in the water scrape against the pipes for a long period of time, sometimes the pipe gets worn down enough that a small hole will appear. Though little, this hole can wreak serious havoc in a home, especially when it is in a kitchen or bathroom.

One kitchen in Anaheim Hills had a pinhole leak that affected eight rooms. Because the pipe was in the kitchen, it was a commonly used pipe. Between appliances and sinks, kitchens are usually common places for leaks like this. Unfortunately, this leak was more severe. The homeowner noticed the water one afternoon and immediately went online to find the best water damage removal company. SERVPRO of Anaheim Hills was the top name on the list.

He gave us a call and we were out there that same day. Our Production Manager, Jonathan Arcila, was the first to check out the damage. He set up drying equipment in all eight rooms and called our Crew Chief, Waldo Roman. Waldo grabbed a team of expert technicians and headed out to the home immediately.

They knew the job was big, so they got started immediately. The team worked to remove the affected baseboards in all eight rooms, but thankfully that was all that needed to be removed. Everything else could be dried with dehumidifiers and air movers, which made the homeowner very happy.

The homeowner loved the work we did. He felt safe knowing that we would only leave a home when we knew there was little-to-no chance of any mold growth. He knew that even though the damage in his home was vast, our expert work would keep him safe. He thanked us for our work and knew he picked the right company!

Daughter Helps Elderly Parents with Water Damage

5/11/2015 (Permalink)

Sometimes, as parents get older, there are things that are harder for them to deal with. One of these things is damage in the home. When a pipe leaks or a water heater breaks, the amount of work that has to go into it is often more than they should have to take on. When this happens, they tend to call their sons or daughters for help.

One elderly couple in Anaheim noticed one morning that there was a lot of water coming from their water heater and there was clearly some sort of leak. They called their daughter, who rushed over and helped them turn off the water and call a plumber. The plumber did what he could to fix the heater, but recommended that they get a water restoration company out to make sure all the water damage was removed properly. His recommendation was SERVPRO of Anaheim Hills.

They called us that morning, and we were able to make it out there that same day. Our Production Manager, Chris Trejo, was the first on the scene to check out the damage. He set up some initial drying equipment so the damage would not get worse, and he called our Crew Chief, Edwin Ramirez, to bring out a crew of technicians.

Edwin and the technicians arrived at the home and started work immediately. The drywall in the garage had to be removed along with some of the carpet and drywall in the bedroom that shared a wall with the garage. Because drywall needed to be removed and it was an older home, we tested for asbestos and did an asbestos abatement as well. The daughter of the parents asked that she be our main contact, and we always made sure to check in with her when it came to our progress.

Both the daughter and the elderly couple that lived in the home were so happy with our work. They thanked us repeatedly, and the daughter was so thankful that we were able to help take care of her parents.

Self Pay in Kitchen after Ice Maker Break

5/8/2015 (Permalink)

In this business, insurance always plays a factor. It gets tough to get the proper work done when insurance does not want to cooperate. Water damage has no regard for financial situations, so it can be expensive to get the water and water damage removed safely from your home or business. When insurance comes into play, this is not always a problem, but when they decide not to cooperate, we do what we can to help.

One Anaheim homeowner noticed a leak in her kitchen one afternoon. It looked like it was coming from underneath the fridge, so she called out a technician to take a look at it. The technician came out, but told the homeowner he would not be able to do much work until all the water damage had been removed. He recommended she call SERVPRO of Anaheim Hills to get the water damage removed properly.

She gave us a call and our Production Manager, Chris Trejo, was out there that same day to give her a quote. We discovered that it was her ice maker that had broken and the leak caused the damage. She told us she would give us a follow up call once she had called her insurance. Unfortunately, the insurance was not ready to help. They told her a maintenance issue was the reason the ice maker broke, therefore it was not something they would cover.

She replayed this information to us, and in turn we told her we would work with her on the price. We were able to lower the fees for our services since we knew she would be paying out of pocket. Once we had that worked out, we started our removal. We removed half of the hardwood flooring in both the kitchen and the dining room.

The homeowner was so happy with the deal we were able to make with her, and assured us we were the best water damage company out there.

Anaheim Pipe Leaks Through Ceiling

5/6/2015 (Permalink)

A pipe bursting in a home is a tough situation to deal with in any case, but it is especially tough when the home has two floors and a pipe has burst upstairs. Oftentimes, when a pipe bursts on the upper floor, the leak will be severe enough that it leaks through the ceiling and damages the floor beneath it. This usually means twice the damage for just one pipe, which is understandably frustrating for the homeowner.

For one homeowner in Anaheim, this was exactly the case. A pipe in the upstairs bathroom burst and soaked through the bathroom floor and onto the first floor. When the homeowner noticed it, she immediately turned off the water in the home and called a plumber. Since it was after hours, the plumber said he could arrive the next business day and recommended she call a water damage removal company in the meantime.

She ran to a computer and quickly did a Google search for the best water damage company in her area. The most popular result was SERVPRO of Anaheim Hills, so she quickly called our after hours line. We were able to make it out there the same day.

Our Production Manager, Cesar Arcila, was the first on the scene. He checked out all the damage and was the one that determined the water was leaking through the ceiling. He called our Crew Chief, Jose Paramo, to come out with a team of trained technicians to get the job done. We started by setting up drying equipment to begin the drying process before we did any removal.

We ended up having to remove the tile in the upstairs bathroom as well as the ceiling in the family room and living room downstairs. We did what we could to save as much as possible, but wanted to ensure the homeowners were safe and not at risk of mold.

The homeowners were pleased with the work of SERVPRO of Anaheim Hills and said they would give us a call in the future if needed! 

Toilet Crack leads to Water Damage in Anaheim

5/5/2015 (Permalink)

At SERVPRO of Yorba Linda/Brea, we do what we can to accommodate the needs of each of our clients. Whether this means trying to save expensive tile, drying and reinstalling a meaningful carpet, or taking out the client’s furniture and putting it in a pod in the front yard, we do everything we can to assure your happiness.

In Anaheim, we received a call about a toilet crack. The water had spread into almost every room on the level, which included approximately 14 different rooms. Right away the homeowner called a plumber, who said he would not be able to do any sort of fixing until the water damage was removed. He recommended she call SERVPRO of Anaheim Hills to get the job done properly.

 She gave us a call and we were out there the same day. She told us she was a painter, and that she did not want to damage any of her paintings. We love going the extra mile, so we professionally packed all of her paintings and got them out of the house immediately so they would not be damaged.

 Unfortunately, the rest of the house was not so lucky. Since the water damage was so extensive, we had a lot of work ahead of us. First and foremost, we had to perform a water extraction on the standing water. From there, we lifted all the carpet and removed all the pads. We set up drying equipment to make sure everything dried completely so there would be no resulting mold damage.

 The homeowner was so happy she chose to call SERVPRO of Anaheim Hills. She knew we did the best job and that our customer service is unparalleled. 

Refrigerator Leak leads to Insurance Problems in Anaheim

5/1/2015 (Permalink)

Insurance companies are often difficult to work with when it comes to water damage removal. They only allow certain companies, certain processes, and certain damage to be repaired. Luckily, SERVPRO of Anaheim Hills is often a preferred vendor of insurance companies because we do such great work. That is not to say, however, that sometimes there are not hiccups when it comes to dealing with insurance companies.

 One specific homeowner came home one day to find a serious leak in her kitchen, originating from her refrigerator. She noticed the damage was spreading from her kitchen and into her breakfast room. She called her insurance, which referred her to SERVPRO of Anaheim Hills.

 Edgar Arcila was the first at the scene, seeing, as it was a weekend and after normal business hours. Part of our process before starting any work is testing for asbestos so we can confirm demolition is safe for the homeowners. Unfortunately, though the insurance company referred us to the homeowner, they would not cover any asbestos abatement.

 We worked with the homeowner to make sure she received a fair price, since it would be self-pay and not through insurance. We also set up some preliminary fans to stop the water damage from worsening, and made an appointment to come out Monday morning to finish the work.

 Our Production Manager, Cesar Arcila, made it to the home first thing Monday morning. Knowing the insurance company was being a little difficult; we made sure to only remove what was absolutely necessary. This included baseboard in both rooms as well as some holes so we could ensure everything was airing out properly. That was all the insurance company said they would cover, so we did not remove anything extra.

 The homeowner loved how well we worked both with her and her insurance company, even though the process was rough. She assured us she would call again in the future if something were to happen. 

Pet Clinic Needs Serious Water Damage Removal

4/30/2015 (Permalink)

Homes are not the only ones that need water damage removal. Water damage does not discriminate, so businesses are often affected as well. The difference is in the timeliness of the cleanup, because the longer a business has to deal with the construction and demolition from water damage, the longer they have to stay closed and the more money they lose. At SERVPRO of Anaheim Hills, we understand the need for a quick water damage fix.

For one pet clinic in Anaheim Hills, the doctor arrived one morning to find all of the rooms flooded with water. Unfortunately, one of the pet beds had fallen during the night and hit a sprinkler. The leaking sprinkler ran all night, flooding the entire clinic. The doctor knew he would need professionals to come in and extract the water to make sure it was cleaned up safely and properly.

He called the main call center for SERVPRO, who then called us at SERVPRO of Anaheim Hills based on their location. We knew we needed to be out there immediately. The doctor told us the project would be ours if we could keep the asbestos test under $400 and start the job the following day. Otherwise, he said he would give the job to another company.

We knew we would be the best for this job, so we did everything in our power to meet his demands. Our Production Manager, Chris Trejo, and our Crew Chief, Jose Paramo, set out to the office and were there within an hour of the initial call. We brought with us a pod to remove all the wet furniture so we could get to work that same day. We ended up performing a water extraction and removing a significant amount of padding underneath the floors.

The doctor was thrilled with our quick work. He loved that we worked with him to meet his demands and were eager to get the job done quickly. 

Parent’s House Has Water Heater Leak

4/27/2015 (Permalink)

When our parents get older, sometimes we take on responsibilities they can no longer handle themselves. This often means we care for their home and any damages that occur. When it comes to water damage, it is imperative that the problem is taken care of immediately, otherwise the risk of mold growth raises and that can contribute to more health problems. 

For one Anaheim resident, he was the first person his parents called when they found water in their laundry room and bathroom. It was a weekend when they noticed it, and their son immediately looked online for the best water damage removal company. SERVPRO was the first on the list, so he dialed our call center, who sent him to us. SERVPRO of Anaheim Hills knew we would be perfect for this job. 

Water damage is not something that can be put off, so we sent out our Production Manager, Chris Trejo, to the job that same day, even though it was a weekend. He investigated the resulting damage from the leaking water heater and set up air movers and dehumidifiers to dry up the water and decrease the chance of mold growth.

We worked with the son of the homeowners to schedule a time for our trained technicians to come in and continue work on the water damage. When we arrived that Monday morning, we set to work immediately. We ended up having to remove hardwood and baseboard in both the laundry room and bathroom. Under the floors, we unfortunately found some mold that had to be removed as well. We worked diligently to make sure both the water damage and the mold were removed safely, so the health of the homeowners would not be compromised.

Both the homeowners and their son were thrilled with our work. They gave us all 10s on our survey, meaning we did a perfect job! 

After Hours Call for Pipe Leak in Anaheim

4/24/2015 (Permalink)

Water damage could not care less about what day or time it is. When it comes to a pipe bursting or an appliance leaking, it happens at all times of the day, all days of the week. This is why at SERVPRO of Anaheim Hills, we are available to make it to your home 24 hours a day, seven days a week. 

When a homeowner in Anaheim had to deal with a pipe leak in his bathroom on a Saturday, he was grateful that our services were available. He had called a plumber, who said they would not be able to be out until Monday, and so in the mean time the homeowner called his insurance company. Because SERVPRO is such a trusted water damage removal company, we are able to work with most insurance firms. This insurance company recommended the homeowner give SERVPRO of Anaheim Hills a call.

Luckily, the homeowner already trusted SERVPRO of Anaheim Hills. Only a few months prior, he had used our services for another water damage removal. When the insurance company recommended us, he knew we would do the best job.

We were able to make it out that same day. Edgar Arcila, was the first on the scene. He arrived that very same day to inspect the water damage and set up a few fans and air movers to ensure the damage did not get worse. He assigned the project to our Production Manager, Chris Trejo.

When our technicians arrived, we worked in the master bedroom, the master bathroom, and the kid’s bedroom. All the rooms had carpet and pad as the flooring, so we were able to go in and remove the pads. We lifted the carpet and dried it so it would not have to be replaced.

The homeowner was pleased with the work we did. Already a returning customer, his decision to choose SERVPRO of Anaheim Hills was only reinforced again!

Pinhole Leak in Anaheim Causes Serious Water Damage

4/24/2015 (Permalink)

Sometimes the smallest leaks can have the biggest impact on homes. These small leaks are often pinhole leaks, which happen when the minerals in the water grate away at the pipe over time. This tiny hole can lead to serious damage in homes.

For one mobile home in Anaheim, a pinhole leak caused water damage in the entire home. When she came home one evening to find every room had wet floors, she called her insurance company. The insurance company gave her a list of water damage companies that worked with her insurance so she set to work to find out which would be the best. She did some searching on the Internet, and after narrowing her choices; one of the companies she called was SERVPRO of Anaheim Hills.

We quoted her the fastest time to be able to get out to the home, so we got the job! When our Production Manager, Chris Trejo, arrived at the home, he knew it would be serious work. There was one pipe with two leaks. While the first leak had not caused much damage, the second was causing damage to all five rooms in the home. The hallway, the nook, the bedroom, the bathroom, and the master bedroom were all affected.

Chris called our experienced group of technicians to make sure the job got done quickly and efficiently. We started work in the mobile home by removing some of the drywall in the bathroom. From there, we had to remove subfloor as well. Because it was a mobile home, removing the subfloor gave direct access to the dirt floor beneath it, so we knew we only wanted to remove what was absolutely necessary.

By the end of the removal process, the homeowner was so happy with how things had worked out. Though there was much damage to the home, the homeowner knew she had chosen the right company when it came to the water damage removal process. 

Bathroom Pipe Leak leads to Water Damage in Anaheim Hills Home

4/24/2015 (Permalink)

Leaks in bathrooms can be more difficult than those leaks in other homes, mainly because of the presence of sewage or hazardous material. While often, regular water leaks cause damage so minor that all the home needs is specialty drying equipment, many bathroom leaks require us to test for other issues as well. Sometimes this includes E. coli; other times asbestos, and sometimes other bacteria that grows in the walls. 

One homeowner in Anaheim Hills had to deal with a pipe leak in the bathroom that lead to an asbestos abatement. When she came home one evening, she noticed water pooling in her bathroom. After examining the damage, it looked like it had been coming from a pipe behind the toilet. 

She called a plumber, who recommended she turn off the water and call a local water damage company. When she went to Google to find the best one, she saw our name and knew we were the best in the business. She called the call center, which forward the service request to us. We made it out there that same day to work on the water damage.

Our Production Manager, Chris Trejo, was the first on the scene. He knew there would have to be some water extraction, and because the water was coming from a toilet pipe, he wanted to perform tests to make sure the room would be safe to inhabit. While testing, he found that the room was positive for asbestos.

He called out our experienced team of technicians, who immediately started the asbestos abatement. Once finished, we removed some of the drywall that had been damaged. Thankfully, the bathroom was tile and the tile did not have to be removed.

The homeowner was so thankful for the services of SERVPRO of Anaheim Hills. She loved that we were concerned about her safety in the home and tested the bathroom for anything dangerous. She gave us a perfect score on our survey! 

Wall Pipe Burst between Two Rooms in Anaheim Hills

4/13/2015 (Permalink)

Burst pipes can wreak havoc on any home, but depending on the placement, some bursts are worse than others. For example, a pipe burst in a kitchen can hurt the appliances. A pipe burst under a bathroom sink can just affect floors and cabinetry. However, when a pipe bursts between two walls, both rooms on either side of the wall will be affected and the damage doubles.

For one specific Anaheim Hills homeowner, a pipe burst in their walls while they were at work. When they returned to their home, they found there was water in both their garage and their family room.

Though their first call was to a plumber to fix the leak, their second call was to SERVPRO of Anaheim Hills. The homeowner had recently used our expertise for water damage, and knew that not only were we compatible with their insurance, but that we did fantastic work. 

We were able to send out our Production Manager, Cesar Arcila, to the home that same day. Though the damage was not as extensive as their last visit with us, Cesar knew they would benefit from a complete dry-out from SERVPRO of Anaheim Hills. Deciding to be the Crew Chief for the project as well, Cesar called a crew of our expert technicians out to the home.

We worked diligently to get the water dry, and thankfully were able to save everything! The only removal that had to be done was a small hole in the wall where the pipe had burst, and even then that was inflicted by the plumber, not us. We were able to dry everything in place!

The homeowner was so happy with how quickly and efficiently we worked, and knew he made the right call when he reached out to us. He assured us that we had made a customer for life, and he would be calling us again if the need arose!

Pipe Burst in Unusual Home in Anaheim

4/13/2015 (Permalink)

When working on water damage in a home, we often have to accommodate unusual living situations. Whether it’s tenant and homeowner, tenant and property manager, or homeowner and property manager, we feel like we have seen most of everything. For one home in Anaheim, we had to deal with a particularly unusual living situation.

A woman and her ex-husband were living together in the same home when they found a few of their rooms had flooded. Their first call was to their insurance company, who then immediately recommended they give SERVPRO of Anaheim Hills a call. Even insurance companies know that we are the best in the business! They send us clients because we are a trusted, reputable company that will get the job done properly the first time.

Our Production Manager, Chris Trejo, was out there within the hour. He found that the bathroom, dining room, kitchen, hallway, and nook had all been affected by the burst pipe. He had to work with both the woman and her ex-husband to coordinate a time when Jose Paramo, our Crew Chief, could come to the home with a team of technicians. 

Jose found that there was also some mold in the kitchen that needed remediation, so he and his team got to work on that as well. By the end of the project, drywall and insulation had to be removed in the dining room, kitchen, and nook, and baseboards had to be removed in the dining room and nook. In the kitchen, there was some additional work that had to be done due to the mold, so the dishwasher was removed along with some of the cabinetry. 

Though the mold was extensive and the situation unusual, the homeowners were both pleased with the work of SERVPRO of Anaheim Hills! They even gave us a perfect score on our survey. 

Suspicious Water Damage in Crawl Space

4/13/2015 (Permalink)

Sometimes when water damage occurs the source of the water is immediately apparent. The pipe is visible, there is a clear trail of water in the walls, or someone was there to witness it. But there are other times where water seems to appear out of nowhere, with no warning or immediately apparent source.

The latter is what happened to one of our homeowners in Anaheim. He happened to notice that some of his carpets were mushy and wet, and when he looked under the crawlspace he saw a ton of standing water. His immediate reaction was to turn the water off and go online to find the best water damage removal company in the area.

He came across SERVPRO of Anaheim Hills almost immediately and gave us a call. Our Production Manager, Jonathan Arcila, was out to the home within the hour to inspect the damage. When he saw the need for water extraction, he called our Crew Chief, Joe Valencia, to bring out our team of technicians to get the job done. 

Because of our quick response, there was no major removal in the home! We were able to go in and perform a water extraction with our specialty equipment. Where the floors were wet, we set up special floor mats that push the moisture down below into the crawlspace, where we had even more equipment set up to dry. We drilled a couple holes near the floor for proper ventilation, but thankfully nothing had to be removed.

In the crawlspace, we set up special-sized air movers, dehumidifiers and drying chambers to make sure there was no trace of moisture when we left. By the time we finished, the homeowners were still unsure about the exact cause of the loss, but assumed it was more than likely a pipe burst.

The homeowner was so happy that nothing had to be removed. He loved our quick and efficient work! 

Pinhole Leak Floods Anaheim Home

4/13/2015 (Permalink)

With older homes often comes older plumbing, and with older plumbing comes pinhole leaks. Pinhole leaks happen when the minerals in water rub against the pipes, eventually causing a small hole. Though the hole is small, the damage can be tremendous. Water damage from pinhole leaks have been known to flood entire homes.

When a homeowner returned from work one afternoon, he found two inches of water flooding in his foyer. He immediately called a plumber who arrived immediately. The plumber found the hole, but knew the water damage was something that was beyond his expertise. He referred them to SERVPRO of Anaheim Hills, who he knew would handle the water damage perfectly.

The homeowner called SERVPRO of Anaheim Hills and we sent an expert immediately. The Production Manager, Cesar Arcila, was the first to arrive at the scene to assess the damage. He set up some equipment, but knew the home needed the help of SERVPRO.

Our crew got there within a couple hours and immediately set to work. The damage was severe, but well within our realm of capabilities. We got to work with the demolition, and ended up removing the hardwood floor in the foyer and kitchen as well as the baseboards and some drywall in the foyer, living room, family room, kitchen, and downstairs bathroom. Fortunately, we were able to remove the carpet, dry it, and replace it.

Once the demolition was done, we set up nine air movers and two dehumidifiers to make sure the water damage would not lead to mold damage.

For how extensive the water damage was, the homeowner was thrilled with the outcome of the project. He knew the demolition could have been much worse, but the quick action of SERVPRO of Anaheim Hills helped keep the damage to a minimum. The homeowner was so pleased with our work and thanked us repeatedly. 

Sink Leak Floods Kitchen in Anaheim Hills

4/13/2015 (Permalink)

Kitchens are often the heart of the home, but also the easiest room to damage. With all the appliances and pipes, floods and fires are more common in the kitchen than in any other room. But when a kitchen is damaged, it hurts the entire family. Not being able to cook food at home often leads to unhealthy meals, so keeping the pipes and appliances maintained is imperative.

For one Anaheim Hills family, a pipe burst under the sink when they were out seeing a movie. When they returned, they found the kitchen flooded with a few inches of water. They turned off the water immediately, and called a plumber. The plumber knew he would not be able to make it out until the next day, so he told the homeowner to call SERVPRO of Anaheim Hills.

Even though it was after hours, SERVPRO has emergency crews available all day, every day. We sent out our Production Manager, Cesar Arcila, to the scene to survey the damage. He immediately scoped out the area, set up some equipment to keep the water damage from getting worse, and told the homeowners that he would return the next day with a crew.

We went to the home the next day, armed and prepared to remove the water damage caused by the sink. Because of our quick work, the only parts of the kitchen that needed to be removed were the cabinets under the affected sink. Other than that, we were able to save and air dry all of the hardwood flooring in the kitchen.

The family back was back in their kitchen in only a couple days. They were so grateful for our quick and diligent work they called after their service was completed to thank us again! They assured us they would use our services again if the need were to arise.

Slab Leak Leads to Quick Water Damage Removal

4/13/2015 (Permalink)

No one ever wants to have to worry about the goings-on underneath their home. Damaged or improperly installed foundations are a tough fix, but if left untreated, can cause serious damage to a home in the long run. 

When a homeowner in Anaheim Hills woke up one morning, he walked through his living room and noticed the carpet was wet. Assuming one of his kids had accidentally spilled some water, he cleaned it up and ignored it. When he got home later that night and noticed it was still there, he thought maybe he should call a plumber. 

Sure enough, the plumber informed the homeowner that he had a slab leak, and water was rising up through his foundation and into his floors. With this information in mind, he hopped online and looked up the best water damage restoration companies in the area and found SERVPRO of Anaheim Hills.

A quick call had us out the next day to take a look at the damage. Our Production Manager, Jonathan Arcila, was the first out at the home. He quickly lifted some carpet and set up equipment, but knew the job was not done. He called in the experienced water damage removal specialists we have at SERVPRO of Anaheim Hills.

As soon as the crew was out to the home, we got to work. Unfortunately, most of the carpet was unable to be saved, as the leak had been a problem for some time. We had to remove the carpet and some baseboards in the living room and parts of the kitchen and hallway.

Thanks to our quick work, the damage from the flooding was removed quickly and efficiently. The homeowner gave us all 10s on our survey, and told us we did a perfect job!