Recent Storm Damage Posts

Hit Twice By Lightning; Storm Damage and a Plumbing Disaster in Yorba Linda

12/27/2018 (Permalink)

Storm Damage Hit Twice By Lightning; Storm Damage and a Plumbing Disaster in Yorba Linda This photo mosaic shows the various ways we worked with this Yorba Linda customer after storm damage and water damage had affected her home.

Our hearts went out to Amber.  She prized herself on keeping a beautiful home.  One of the features she was most proud of was her hardwood floor, a feature that she and her husband had planned and saved for over several years.  She never expected a rainstorm to do the kind of damage it did - and in such a short time!

No wonder she was so upset when she met with Cesar, one of our best project managers/ estimators.  Our dispatch team fielded Amber's call early in the morning  and within an hour, Cesar was on site, introducing himself to the client, and starting the process of making her feel like she was in good hands.

It took four entire days of round the clock drying to fully dry out the floor.  

On what we thought was the last day of the project, Amber discovered an outdoor plumbing leak that finally welled up under her kitchen.  Her cabinets and floor were also damaged.  It took us another two days of hard work to restore the kitchen and prepare it for a remodeling crew to come in.  

To make matters worse, Amber's insurance company classified the rain damage as flood damage and she was not insured for flood insurance (rare coverage in California where we're more worried about droughts than floods).

We worked closely with Amber to create a work plan that would complete her overall restoration project in the most effective manner.  We brought in air movers, a dehumidifier and a dessicator.  We also added some of the latest technology in water damage restoration by adding the 'Rescue MAT system' to our tool kit for this project.  MAT Systems are used to dry out water-damaged hardwood flooring safely and effectively. This system uses the power of a high-pressure blower to draw moisture right through the surface of the floor.  The MAT system allowed us to salvage Amber's prized wooden floor.

By the end of day six, we'd done everything we needed to do so that Amber could truly say that SERVPRO of Anaheim Hills had made her feel "Like it never even happened."

Storms Ahead - Are You Ready!

10/24/2018 (Permalink)

Storm Damage Storms Ahead - Are You Ready! There's no telling exactly when trouble may strike. Since that's true, get to know this helpful advice about storm preparedness kits!

Your trusted allies at SERVPRO of Anaheim Hills warmly encourage you to prepare for the coming winter storms this year!  Enjoy this blog about preparing storm emergency preparedness kits.

When it comes to weather, we mostly have it made in Southern California.  But the whole point of being prepared for an emergency is things can change and when they do, its important to have planned in advance.

As we head into ‘winter’, we should use the many good days of weather we enjoy to prepare for when the weather turns.   Having a storm kit ready when you need it is an important consideration.

Every good storm kit should include these following items:

  1. Bottled water – A good rule of thumb is to set aside a minimum of one gallon per day for a minimum of three days per person. This water will be used for everything from cooking to drinking to hygiene, so if anything, this could be light.
  2. Food – This needs to be shelf-stable food. You are setting this aside and it will be ready for you when you need it.  But don’t assume you’ll have refrigeration.  Think of yourself as ‘roughing it’.  of gases inside the can).
  3. Battery-powered or hand crank radio and a NOAA Weather Radio with tone alert
  4. Flashlight – pack an extra round of batteries in your kit ‘just in case’.
  5. First aid kit
  6. Sleeping bag or warm blanket for each person
  7. Complete change of clothing appropriate for your climate and sturdy shoes
  8. Household chlorine bleach and medicine dropper to disinfect water
  9. Fire extinguisher
  10. Matches in a waterproof container
  11. Feminine supplies and personal hygiene items
  12. Mess kits, paper cups, plates, paper towels and plastic utensils
  13. Extra batteries – Besides the flashlight, have enough batteries to power a radio, lantern, and any other ‘emergency’ appliances.
  14. Dust mask to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place
  15. Moist towelettes, garbage bags and plastic ties for personal sanitation
  16. Wrench or pliers to turn off utilities
  17. Manual can opener for food
  18. Local maps
  19. Cell phone with chargers and a backup battery

In addition to these items, here is a short add-on of other things you might want to make sure you're prepared with.

Additional items you must not be without:

  • Prescription medications
  • Non-prescription medications such as pain relievers, anti-diarrhea medication, antacids or laxatives
  • Glasses and contact lense solution
  • Infant formula, bottles, diapers, wipes, diaper rash cream
  • Pet food and extra water for your pet
  • Cash or traveler's checks
  • Important family documents such as copies of insurance policies, identification and bank account
  • records saved electronically or in a waterproof, portable container
  • Paper and pencil
  • Books, games, puzzles or other activities for children

Of course, once the kits are created the first time, its essential to ensure your kits are ready when you need them.  Here's how to main them!

Maintaining Your Kit

To assemble your kit, store items in airtight plastic bags and put your entire disaster supplies kit in one or two easy-to-carry containers such as plastic bins or a duffel bag.

After assembling your kit remember to maintain it so it’s ready when needed:

Keep canned food in a cool, dry place

  • If you are storing your kits for a long period, make the effort to periodically check your food supply in case the expiration dates are approaching. Most canned items are safe for 18 to 24 months.  You’ll know your canned food has expired if you see any can swell (indicates build up
  • Store boxed food in tightly closed plastic or metal containers – cardboard and paper packaging is like a ‘welcome’ sign for rats.
  • Replace expired items as needed
  • Re-think your needs every year and update your kit as your family’s needs change.

Kit Storage Locations

  • Emergencies don’t care where we are when they happen. We have to out-smart them!  The best way to do this is to keep multiples in locations including home, work and vehicles.
  • Home: Keep this kit in a designated place and have it ready in case you have to leave your home quickly. Make sure all family members know where the kit is kept.
  • Work: Be prepared to shelter at work for at least 24 hours. Your work kit should include food, water and other necessities like medicines, as well as comfortable walking shoes, stored in a “grab and go” case.
  • Vehicle: In case you are stranded, keep a kit of emergency supplies in your car.

Staying Safe From A Storm If You’re Caught Outdoors

9/15/2018 (Permalink)

Storm Damage Staying Safe From A Storm If You’re Caught Outdoors Lightning strikes the tallest object in the area. Taking shelter under a tree may not be the best idea.

The safest place to be in a storm is usually indoors, but sometimes we are caught in situations where that isn’t an option.

In the event that you are caught outdoors, here’s a few quick tips to follow:

Don’t stand under trees.  Lightning usually strikes the tallest object in an area; don’t be under that tree when lightning blasts a giant branch off its side!

Stay away from high voltage powerlines. Don’t get whip-lashed by a live powerline.

No protective structure in sight?  Make a bee-line for your automobile, especially if yours has a metal roof and sides. 

If a metal sided/ roofed car is not in sight, get to a lower elevation.  Higher elevations are more likely to get zapped than lower elevations are. 

Avoid being in situations where you are the tallest object.  This could include open meadows, athletic fields, golf courses etc.  Remember, the tallest objects in an area are practically ‘lightning targets’.  Don’t be one!

If you feel a staticky sensation in your hair, it could be that a lightning strike is imminent.  In this case, assume a crouched position transferring your weight to the balls of your feet with your shoes touching.  Next, tuck your head and cover your ears (make yourself as small as possible). This will improve the odds of avoiding a direct hit.  When the staticky sensation passes, make a ‘bee line’ for the nearest car or building.

Get Off that Landline!

Did you know?  Lightning can send an electric surge through those phone wires and straight into the receiver, which, by the way, is uncomfortably close to your ear, hand and face.  Shocks from landlines are the number-one source of lightning injuries.

Lightning has been known to travel through telephone wires.  Shocks from landlines are actually the leading source of lightning-related injuries.

Stay Away From Water!

Electricity is an excellent conductor of electricity, so keep a distance from lakes, ponds, swimming pools and even showers and bathtubs.  Avoid touching water taps during a lightning storm; the metal pipes that lead to your sinks and tubs also conduct electricity. 

Playing it Safe While Driving

Hands Off!

What if your car is not entirely composed of metal?  This seems to be more the rule than the exception these days,.  While making your car lighter and more fuel efficient, those non-metallic materials actually increase the risk of electrical shock when it rains.  In the event that the car is hit, the current may pass through the vehicle’s electrical systems, the GPS, cell phone chargers, car door handles, foot pedals, steering column and steering wheel.

The most important rule to follow in this case is “Hands Off” the radio!  The best advice in a situation like this is not to touch anything metal in the car’s cabin during the storm – including the radio.

Also, while it’s fun to make that ‘rooster tail’ with your car when you drive through deep water, it’s

The Sun Will Shine Again

No storm lasts forever, and those golden rays are going to shine again.  If there’s been any structural damage to your property, you want to get on it immediately. Don’t delay – that will just make the damage worse, especially if you’ve got wooden floors or wood paneling.  Likewise, you don’t want to give mold a chance to settle in.  All mold needs to thrive is moisture and fibers for a food source. 

There’s a lot to restoration; unless you’re very experienced, it’s probably better to call your friendly neighborhood restoration heroes at SERVPRO of Anaheim Hills in to help.  We’ve been serving the Orange County community for eleven years and have become the #1 SERVPRO franchise in California during this period by staying true to our values.

We’re there when you need us.  In many cases, we’ll be at your door within an hour of your call.

No one knows restoration better than our team!  We’ve learned that most customers are relieved when they understand what’s happening at each step in the restoration process.  We take the time to make sure you understand what’s going on . 

You can count on us.  Word of mouth customer promotion of our business has been very important to our success. To keep that going, we know we’re only as good as our latest job.  You’ll always receive our very best work.

Respect for your property and possessions.  You can trust us to carefully move, and cover everything in our work area to protect what you’ve worked so hard for.

Find out more about what our customers have said about our work by visiting our testimonials page:  http://www.SERVPROanaheimhills.com/testimonials

Need immediate assistance?  Call us at 714-776-6222.

We’ll make you feel “Like it never even happened”!

Professional Storm Damage Restoration

9/15/2018 (Permalink)

Storm Damage Professional Storm Damage Restoration After a storm, you need an ally on your team. Call SERVPRO of Anaheim Hills and we'll make you feel 'Like it never even happened'!

Storms can lay some heavy damage on your home or commercial structure.  It’s frustrating that there’s no way to control the weather; however, what CAN be controlled is how you respond once the damage is done.  This blog hopes to make the right path clear to follow so you can get on with better things once the storm is over.

The most important decision to make – and its one you can make even before a storm hits – is to rely on professionals that are trained, experienced and trust-worthy to get you through the worst.  SERVPRO of Anaheim Hills has been helping home and business owners with water damage restoration for over eleven years. 

Here’s how we approach storm damage restoration work at SERVPRO of Anaheim Hills.

  1. Inspection

After the storm and resulting water damage, a SERVPRO Project Manager will come and thoroughly inspect your property for signs of ground water, roof damage, and wind damage.  Outside of Southern California, other companies will also look for signs of ice or hurricane damage.  The Project Manager uses what he knows to develop a custom restoration plan designed to Once they know the full extent of storm damage in question, a Project Manager from SERVPRO of Anaheim Hills can craft a home restoration plan to put the home or business back into a livable/ workable status again.

  1. Restoration Plan

Among other details, the storm restoration plan will detail the equipment that will be utilized during the restoration effort.  If there is standing water, a flood pump will drain any category I, II or III water  left behind by the storm.   Other common tools of the trade include air movers (industrial strength fans), air scrubbers (HEPA filters that clean the air to single digits among millions).   If situations require it, we also erect containments which seal off areas or entire rooms in order to prevent mold from invading otherwise ‘clean’ areas through the use of engineering controls.

  1. Empathy

Property owners are likely to find these times scary or anxious.  It can be overwhelming.  We know that nothing works to calm the nerves like a little added understanding of what’s happening to correct a bad situation. 

Our customers find that we take the time to explain everything as we move through a restoration process.  This begins at customer intake, in our control center, and proceeds through the initial inspection and various restoration project stages until we’ve succeeded.

Find out more about our work at SERVPRO of Anaheim Hills.   See what our customers have said about our work:  http://www.SERVPROanaheimhills.com/testimonials

Need immediate assistance?  Call us at 714-776-6222.

Get Ready for The Unexpected – SERVPRO of Anaheim Hills Is Ready: Avoiding Water Damage in Storm Season.

9/14/2018 (Permalink)

Storm Damage Get Ready for The Unexpected – SERVPRO of Anaheim Hills Is Ready:   Avoiding Water Damage in Storm Season. Ceiling stains like this can originate from broken/ leaking pipes or storm leaks. Unless the root cause has been corrected, they may occur again.

It’s time to get ready for the unexpected.  You don’t need to be in North Carolina this weekend to know that earth’s weather is getting more unpredictable.  Storms can wreak terrible damage on homes and businesses and as a property owner,  you’ll need to know what to happen when the unthinkable actually becomes your reality.

The Winter of 2018/19 – It’s Going to Be an El Nino Year

The latest predictions are for an El Nino year.  For those of us in Southern California, that’s likely to mean a colder and wetter year than usual.  This could be troubling news for those of us living in communities like Garden Grove, Fullerton, Mission Viejo, Anaheim, Placentia, Villa Park, San Juan Capistrano, Lake Forest and other communities.  Knowing what to do in these circumstances can help you save your property.

What Could Happen

Storm Damage

Hailstorms might be more common, since the temperatures are forecast to be colder than usual.  When hailstones get bigger, such as pellet-size to softball size, they can leave nasty dents and dings on cars, damage roofing shingles and other parts of the home and property. 

Southern Californians are also well acquainted with strong winds – they blow through our towns every fall, ripping tree limbs from trees, blowing the occasional tumbleweed down streets, and generally raising hell.  In all this blustery chaos, it’s not uncommon for damage to be done to roof shingles and drain spouts.  Un-noticed, this can spell trouble because we all knows what comes next; the rains!  Here’s what you should look out for after the winds finally die down:

  • Missing shingles, shutters or pieces of siding
  • Blown out windows
  • Cracks, chipping and splitting in siding, stucco, paint or wood
  • Dings and dents on roofing, siding, door frames and windowsills/windowpanes

Water Damage

Sometimes, the telltale signs of prior wind and damage are hiding in plain sight.  If the root causes of leaks have not been addressed, it’s very possible that in the next rains, you’ll be experiencing more trouble.  If it’s happened before it can happen again. 

Following a storm this year, be on guard for visible water damage signs like:

  • Water spots or discoloration on ceilings
  • Walls or surfaces
  • Soggy and/or expanding wood
  • Leaks in the ceiling or roof
  • Damp, musty odor (indication of mold growth)

What’s Next

Once your super-sharp, Dick Tracy type sleuthing has uncovered possible storm damage, you ought to call SERVPRO of Anaheim Hills.  Our team members are sensitive to your emergency situation. We’ll come with a sense of urgency and provide you a complete consult and estimate for the restoration services. 

We’ve even had experiences with property owners who, overwhelmed with the situation, have even needed our help top contact their insurance providers.   We care about our customers and we go the extra mile. 

When the green light flashes, we start in.  First, the drying out process.  Time is critical; mold can form in under 48 hours, wooden floors and wood wall paneling is subject to buckling.  We want to help you save on those un-necessary added expenses! 

We work with state of the art equipment such as water extractors that completely drain any standing water.  Air movers are used to thoroughly dry carpeting, walls, ceilings etc.  If your walls have wicked up water, we open them up to thoroughly dry wooden studs.  If your commercial structure is composed of metal studs, this is less necessary (other than removing any water collected in the bottom brackets.  If we sense mold growth, we’ll recommend a lab test; if tests are positive, we perform complete mold remediation services. 

SERVPRO of Anaheim Hills is the #1 SERVPRO franchise in California.  It’s taken hard work, and customer dedication to achieve this position and we’re not about to stop now!  Every customer’s disaster is a personal challenge to rise to the occasion and deliver with excellence.  We have a world-class team of certified, seasoned technicians – we call them our restoration heroes.  We are consistent in the quality of our work because we know our reputation depends on it.  Our integrity is our most valuable asset.  We don’t over-promise or under-deliver.  When we make you a promise, you can count on it.

Find out more about what our customers have said about our work by visiting our testimonials page:  http://www.SERVPROanaheimhills.com/testimonials

Need immediate assistance?  Call us at 714-776-6222.

We’ll make you feel “Like it never even happened”!