What our Customers say...

Mold Remediation Testimonials

I discovered a mold problem in my HVAC air return and my landlord said to use SERVPRO to do the remediation. This involved not just the remediation, but also completely replacing the furnace, ducting and attic insulation. And it had to be done in a highly compressed five days, with SERVPRO and the contractor working together in a choreographed fashion. It was important for each to do their part at the right time so the other could continue the project. SERVPRO  did an absolutely fantastic job, and were extremely thorough and professional. I would use (hopefully won't need to!) or recommend them without hesitation. They were also excellent about keeping up communication as the project progressed, so I always knew what was happening.

A little while ago, I discovered a mold problem underneath my kitchen sink and behind my refrigerator.  I know that mold can be dangerous, so I decided to call for some professional help.  I called SERVPRO of Anaheim Hills and was impressed by how much knowledge Edgar had about the best ways to eliminate our problem so I hired him.  

At first, I was nervous about this problem in my home but Edgar was very communicative during the entire job.  He made me feel very secure, knowing that he had so much experience dealing with mold.  

It actually took a couple days to completely solve the problem and he made sure to leave the area clean every day.

We’ve been putting off getting a new roof for our home and for the last couple years, we’ve had a few leaks coming into the house from the not-so-great condition our roof is in.  Recently, a couple of our family members have been having some allergy problems and for a while I’ve been smelling something like musty laundry in the house.  A trip to our pediatrician revealed we might have a mold problem. 

Anyway,  a friend of mine told me about SERVPRO of Anaheim Hills since she’d had them out to help with a mold problem of her own.  Jonathan Arcila, the Project Manager, came out and did an inspection.  I showed him a few stains on our walls, in the girls’ room, and on the dining room ceiling and he used a thing that measured moisture behind the wall and ceiling.  It turned out I had black mold growing on the other side of the drywall. 

Jonathan worked for a few hours to put up these ‘containments’ things so the mold wouldn’t spread and used some cleaners to clean out all the mold after he’d opened up the ceiling and wall.

A few hours afterwards, our mold nightmare was in the past.

SERVPRO of Anaheim Hills is awesome!  Thanks guys!

I live in Corona, CA.  A few weeks ago, my water heater broke and flooded the laundry room, hallway, and master bedroom.  We’d just finished remodeling our home and we were so proud of how things looked so when all this happened, we were mad and frustrated.  It felt like someone had just destroyed our beautiful home!

My claims adjuster told me about the team at SERVPRO of Anaheim Hills and his recommendation was so strong, they were the only guys I called.  From the time their Owner, Edgar, came out to provide the inspection and write the quote, I could tell I’d called the write company to get my family out of this jam. 

Anyone can write a nice flyer or have a fancy website.  I think the best way to judge people is when you look them in the eye and can tell they’re people you can trust.  I had that with Edgar.  Edgar called his team in the same day and they were fast,  careful with our stuff, and they got the clean-up/ dry-out done in a few hours. 

One thing that was very important to us, was the care they took in the mold clean-up part of the job.  They built these ‘containment’ things with plastic sheeting walls and a powerful air filter so the mold spores (how mold spreads) would not drift into other rooms in our house.

I noticed that Edgar’s business card says "Like it never even happened." on it.  That’s exactly how we felt after SERVPRO of Anaheim Hills had been to our place and finished their work. 

We came home from vacation to an absolute disaster.  The hot water heater in our laundry room burst while we were gone.  I couldn’t believe the amount of water that flowed out the door when we opened the house.   Most of our furniture was wrecked.  The wooden floors were shot.  So was the carpeting and carpet padding.  We had so much mold growing everywhere.  Honestly, it was one of the worst days of my life.  I know that mold can be dangerous, and it was everywhere and it smelled so bad.  Somehow, with all the water damage, it was the mold that really got to me!

I numbly went through the motions of calling the insurance company and my adjuster put me in contact with Edgar Arcila’s team at SERVPRO of Anaheim Hills.  Jonathan, their Project Leader helped me feel at ease almost as soon as he arrived. 

Throughout the long restoration process, SERVPRO never made me wonder if things were going to turn out ok.  Edgar, the boss there, took time out even though he’s got a number of franchise locations and a lot of work he’s doing.  He somehow always had time for me and me feel like I was #1.  These guys are kind, professional and personally committed to helping their clients get back on their feet. 

We had mold damage to our floor and wall in the master bedroom and in the hallway.  Jonathan and his team were efficient. They explained each step so we could understand what all these giant fans are doing in our home. He answered all our questions with respect and knowledge.