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Fire & Water - Cleanup & Restoration

How to Get the Best Results When Filing Commercial Property Insurance Claims

3/7/2019 (Permalink)

Today’s blog shares a bit of our experience on getting the best results when filing your commercial property insurance claims.

At SERVPRO of Anaheim Hills, we work with a combination of residential and commercial property owners whose structures have been damaged.  Eventually, our customers have to file claims with their insurance carriers.  In our business, we work tirelessly to ensure that our customers feel “Like it never even happened”,  under all circumstances – including wind or storm damage, fire damage, water damage, mold damage or perhaps a combination of these events.  While your insurance policy is a contractual obligation for your carrier, there are things property owners can do to receive more timely payout.

Know Your Policy

A careful reading of your policy will help you understand what obligations your carrier actually has and what you need to do to settle the claim.  Sometimes these claims are written in ‘legalese’, which is a language lots of people have a hard time deciphering.  It’s a good iodea to talk with a licensed public insurance adjuster if you think you’ve got questions. 

Don’t Wait  - Mitigate!

You can prevent further damage to your property, and avoid further expenses, by taking quick action that arrests further damage.   Steps in this area can include

Repairing damaged windows, doors or the roof so you don’t continue to admit continued rain, animals or even vandals from doing more damage.  At the same time, you should contact your utility company and other authorities, such as the fire department to ensure it’s safe to enter your property.

Full Documentation

Since it’s your property, its also your responsibility, as the polic holder,  to assemble full proof.  This can’t be over-emphasized.   While you can’t have too much proof, too little documentation will create delays in the process. 

SERVPRO of Anaheim Hills includes pack-out service in certain instances.  We have a highly detailed process we follow which includes complete photography and labeling of all items we carry out and inventory on our clients’ behalf.  We advise the same to all our clients on occasions when they choose to handle this process on their own.  Along with photography, we advise on writing detailed descriptions of all observed damage to both manipulated objects and the property itself.  You should include notes about smoke odor, soot or ash that may be present.   You’re going to need this for the Proof of Loss statement.

Your documentation should continue even after you’ve submitted your claim.  All communications with your insurance company should be done by email as much as possible.  If there are occasions when communication is by phone, you should journal these including:

  • Date
  • Person(s) you spoke with
  • Issue discussed
  • Resolution of issue/ Next steps to be taken

Competitive General Contracting Bids

SERVPRO of Anaheim Hills specializes in preparing your damaged property so that licensed contractors can efficiently and effectively do their remodeling work.  Be sure and get your bids in writing, with well detailed descriptions of the work that will be done.  We also advise you to think value instead of price.  Be sure to understand the assumptions underneath the quote, including materials to be used, scope of work and detailed scope of work.  If a quote seems to good to be true, it probably is.  We’ve found that  construction shortcuts today mean higher replacement costs down the line.

Submitting the Proof of Loss Statement

The way you submit your proof of loss statement will have a major impact on how quickly your insurance claim is settled.  Take extra effort to complete the Proof of Loss accurately and thoroughly.  Insufficient information, documentation or evidence is a major cause of delayed settlement.

  • Photographs and written explanations should clearly reveal
  • What happened
  • When and where the damage occurred
  • Damaged property, inventory, equipment, personal property etc.
  • Copies of all estimates
  • Total value of losses

SERVPRO of Anaheim Hills takes a very customer-focused approach to our work.  From the moment we receive your call to the moment we cart away any debris and fold our last protective tarp or floor covering your full recovery and well-being is our only concern.  This includes:

  • Thorough, efficient, effective restoration of your property
  • Minimizing your disruption
  • Maximizing your sense of peace and assurance

Need more convincing?  Review any of our testimonials from satisfied customers here.

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