Hit Twice By Lightning; Storm Damage and a Plumbing Disaster in Yorba Linda
Our hearts went out to Amber. She prized herself on keeping a beautiful home. One of the features she was most proud of was her hardwood floor, a feature that she and her husband had planned and saved for over several years. She never expected a rainstorm to do the kind of damage it did - and in such a short time!
No wonder she was so upset when she met with Cesar, one of our best project managers/ estimators. Our dispatch team fielded Amber's call early in the morning and within an hour, Cesar was on site, introducing himself to the client, and starting the process of making her feel like she was in good hands.
It took four entire days of round the clock drying to fully dry out the floor.
On what we thought was the last day of the project, Amber discovered an outdoor plumbing leak that finally welled up under her kitchen. Her cabinets and floor were also damaged. It took us another two days of hard work to restore the kitchen and prepare it for a remodeling crew to come in.
To make matters worse, Amber's insurance company classified the rain damage as flood damage and she was not insured for flood insurance (rare coverage in California where we're more worried about droughts than floods).
We worked closely with Amber to create a work plan that would complete her overall restoration project in the most effective manner. We brought in air movers, a dehumidifier and a dessicator. We also added some of the latest technology in water damage restoration by adding the 'Rescue MAT system' to our tool kit for this project. MAT Systems are used to dry out water-damaged hardwood flooring safely and effectively. This system uses the power of a high-pressure blower to draw moisture right through the surface of the floor. The MAT system allowed us to salvage Amber's prized wooden floor.
By the end of day six, we'd done everything we needed to do so that Amber could truly say that SERVPRO of Anaheim Hills had made her feel "Like it never even happened."