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Fire & Water - Cleanup & Restoration

SERVPRO Anaheim Hills Cleans Up a Mess at an Anaheim Hotel

8/7/2018 (Permalink)

Water Damage SERVPRO Anaheim Hills Cleans Up a Mess at an Anaheim Hotel A major sewer back-up at this Anaheim hotel proved an awesome opportunity for the water damage restoration pros at SERVPRO of Anaheim Hills!

SERVPRO of Anaheim Hills is a full-service restoration company serving local Southern California communities for over eleven years.  We perform restoration services in areas including water damage, fire damage, mold remediation, commercial restoration, bio hazard remediation, storm damage, and more.   

Recently, a large commercial hotel account of ours in Anaheim, contacted us with an urgent request for immediate, middle-of-the-night assistance.  They had a category three water damage crisis following sewage overflow on two levels of the hotel.  A lobby restroom near the complementary breakfast station had overflowed and it was just a few hours until hotel guests would begin funneling into the lobby.  There was sewage all over, and the odor was terrible.

In crisis situations, we know our customers need us to arrive as soon as we can and we rush to their urgent aid.  Our team was soon on the scene, in hazmat suits, and ready for action.   Using portable water extractors and long hoses, our course of action was to remove the two inches of standing water that had accumulated since the backup had started at 9 pm the prior evening.   It took a total six hours to complete this process.  We had to demo portions of walls, carpeting and carpet padding that had wicked up contaminated water.  Solid surfaces had to be sanitized using a combination of antimicrobial detergent and heat. 

While the entire project took the better part of a day to finish, our team rose to the occasion and by 6:00 a.m., just a few hours after arriving, the  breakfast area was sanitary and the work we’d done to deodorize the area meant no one would be the wiser to what had gone on overnight. 

The part we were most happy about though was the kind compliment the hotel manager paid us when he let us know that because of the expertise and professionalism we received.  He was very pleased and told our technician, Gilbert, that he’d continue to use us in the future. 

SERVPRO of Anaheim Hills consistently provides our customers the very best in restoration services.  We’re the #1 SERVPRO franchise in California.   See what our customers have said about our work by visiting our testimonials page.  http://www.SERVPROanaheimhills.com/testimonials  If you’re got an immediate restoration or remediation need, we can help there, too.  Call us at 714-776-6222.

We’ll make you feel ‘Like it never even happened’.

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